Company offered "deal" for $10 off and Free shipping. Still charged me for shipping and refused to honour shipping discount. Followed up with company three times, they weren't even reading emails or p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently needed to replace an old printer due to a maintenace issue, and as I'd just spent $160 on new ink cartridges tried to buy a similar model. I google searched and found that Oztoner had the s... See more
Had a printer die and needed immediate replacement. Oz Toner had the model I needed at cheapest price on Google. Website said "In stock", but I've been burnt before other sites' advertised stock lev... See more
Amazing experience with Oztoner! We bought the same printer our office has had for the past few years (the old printer never missed a beat until it died out of the blue one day) for a super cheap pric... See more
4.1
Great
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
buying a printer online
We ordered a new printer and it was a reasonable price. It came within the week. We were very happy with our purchase and was an easy transaction.
26 May 2025
Excellent customer service .
Met Peter long time a go and he always there for you if you need anything ,this time had to get a new printer and he helped me to choose one that suit my need ,no pressure and a lot of instruction before I made my mind .Always polite and costumer service excellent .
26 May 2025
Helpful friendly service with efficient…
Helpful friendly service with efficient courteous staff, always gets my vote, every time!
29 April 2025
I thought I purchased new item
I thought I purchased new item. Item was refurbished and coded with RFB to justify the product. Down the page somewhere is mentioned that printer is not new. Yes I made mistake by not reading.
I asked to return the item and was told that I have to pay restocking fee. I asked for the price range, but OZ tonners is not available to answer that question.
I am not happy at all. It would be better if they don't have return policy and it's stated before purchasing, at least I would not purchase the item.
24 April 2025
Difficult to find the shop
Difficult to find the shop. I arrived the address but the number shown on the website was different from the actual shop.
27 March 2025
pickup location
Finding the actual place to pick up my goods was difficult. Please update the web site and provide better instructions on the order confirmation.
Storeman was pleasant and efficient
Goods were as per spec
27 March 2025
Easy to access
24 February 2025
Avoid at all costs
Avoid at all costs. Selling faulty refurbished equipment. My scanner failed after 6 months. Not even a reply to my email.
You have been warned!
12 February 2025
Unprompted review
do not order from these creeeps
do not order from these creeeps. They say they have products in stock when they actually don't. they ripped me off on a $200 toner cart. they never contacted me to say it wasnt in stock. when i emailed they said they need an extra $150 to send my ink because they had the wrong stock on the website. i asked for a refund . he said he cant talk right now because he is at a doctors appointment and never called back. now i cant get a hold of them at all. total ripp off scammers. DO NOT BUY FROM THEM. straight up lying dishonest slimy operation.
9 February 2025
Unprompted review
Reply from OZ Toner
Hi Nick,
Our records indicate that we issued a full refund on the same day (07/02/2025). We sincerely apologize for the stock error and any inconvenience it may have caused.
Please let us know if there are any outstanding issues we can assist you with—we’re happy to help.
I’m very disappointed
I’m very disappointed. I ordered and paid for several canon inks for our printer including CLI651 GREY XL I only received the CLI651 GREY not the XL which is dearer. I have sent several emails about the issue, I haven’t heard back from them. Very disappointed I won’t be ordering from them again.
21 January 2025
Unprompted review
Reply from OZ Toner
Hi Rose,
We are very sorry to hear about the issue with your order and the frustration caused by receiving the wrong ink cartridge. We strive to provide accurate orders and timely responses, and we apologise for falling short in your experience. We have replied and refunded you the difference.
Since then we have improved our processes and hope that we can serve you properly next time.
- OzToner Customer Support
Fast & fabulous customer service
6 January 2025
Faultless ordering the printer from Oztoner
I had no problems when ordering the printer from Oztoner and it was actually delivered the day before it was due. It was already a fast delivery.
I set it up today and I am very happy with my purchase.
8 January 2025
Great product and it arrived within a…
Great product and it arrived within a few days considering the public holidays.
2 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.