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Review summary

Created with AI, based on recent reviews

Evaluating 570 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product, consistently praising its quality, compact size, and ease of use. Many highlight its portability, sturdiness, and comfort, making it suitable for various activities and users, including those with mobility issues. People appreciate the thoughtful design, which makes the chairs easy to assemble and disassemble. However, some customers experienced issues with delivery times, noting that orders sometimes took longer than expected or were shipped from China, contrary to their initial assumptions. A few reviewers also found the chairs initially stiff to set up or, in some cases, uncomfortable, with the front digging into their thighs. There were also isolated reports of chairs breaking on first use or difficulties with the return process.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the chairs for being compact,... See more

Quality

Customers consistently note positive experiences with quality, praising the chairs for being sturdy,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease of assembly and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers praise the speed of... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered one chair and was so impressed, I ordered a second in anticipation of our weather finally getting a grip of itself and spending time together outdoors. Sadly the second chair had issue on... See more

Rated 5 out of 5 stars

Super portable chair, we searched the internet for lightweight /small chairs, but could not find any as good as these Ozzi chairs, they are a bit stiff to put up initially, better this than loose li... See more

Company replied

Rated 5 out of 5 stars

Saw the ads on Facebook and liked the compact nature of the chair while folded, while also allowing for a good relaxed posture while sitting in it. Relatively few steps to unfold and fold it, though t... See more

Company replied

Rated 5 out of 5 stars

I recently bought the Ozzi Gear chair and I’m genuinely impressed. It’s lightweight, compact, and incredibly easy to open, which makes a huge difference when my hands are already full with dogs, t... See more

Company replied


Company details

  1. Outdoor furniture shop

Written by the company

Our mission is simple: Create compact gear that’s easy to carry, quick to set up, and tough enough to last a lifetime! Every product comes backed by our lifetime warranty, because we stand behind our gear and beside every customer who trusts it.


Contact info

4.2

Great

TrustScore 4 out of 5

554 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A great life adventure partner !

I took a chance & I’m so happy. I’ve been after a light weight but sturdy chair that I could easily carry to take mainly to the beach. I know this little chair will be my great adventure partner.

20 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

This is so fantastic to hear, Kaz. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Ordered two chairs, then another two... so impressed!

Initially ordered two chairs, they are absolutely fantastic! easy to carry, super easy to set up, perfect for any occasion. Really love the little groundsheet as well, such a fabulous and useful addition. We were so impressed that we ordered another two chairs, and the delivery was super quick. Thank you for this great product and the amazing service Ozzi Gear

20 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

This is absolutely amazing to hear, Maureen. We're so happy to hear that you love our Compact Ozzi Outdoor Chairs that much!

Rated 5 out of 5 stars

Two chairs - two happy people!

I just received two chairs, they haven't had much use yet, but initial set up was easy - it took a little muscle to fully extend the back, the first time, every time after that it didn't take any extra effort. They are light weight, sturdy (I'm 6 feet, 225 lbs) and comfortable. Maybe I should have bought the Outdoor Lounger - or that will be my next purchase. Take-down was even easier and fit's within the pouch it came with - no stuffing or refolding. I wanted something for the car, easy set up, portable. This chair is it!

30 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for the great review, Duane. Super happy to hear that you find our compact Ozzi Outdoor chairs comfortable even at your 6ft in height! All the best

Rated 1 out of 5 stars

Really uncomfortable. Who cares if it’s lightweight.

It was sold as a lightweight outdoor chair. I am five foot 3 inches. It dug into the back of my legs. The chair was so uncomfortable. So I emailed ozzi gear and got a reply from Peter the owner. I asked to return it for a refund. He suggested I take a pillow or give it to a friend. How is that for customer service? Unfit for purpose. No offer to make good. Buyer beware.

30 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Monika,

Thank you for your review. I have just gone through my personal emails and cannot find an email from you. This would suggest that our customer support team spoken to you and tried to give you a resolution to the problem you proposed to them. If the solution to your problem does not suit, we offer a 45-day return window for all customers.

Rated 5 out of 5 stars

I now have two Ozzi chairs

I now have two Ozzi chairs. They are as advertised: compact, comfortable, durable, strong and easy to set up and put away. I have lugged around large camping chairs for years…..these are a complete game changer. Even the dogs love it! Thank you

24 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for this great review, Rose. All the best.

Rated 5 out of 5 stars

Great lifetime purchase

My 2 chairs arrived yesterday and I have followed the “Putting up your chair for the first time “ instructions Which were emailed to me prior to delivery, so customer care gets a big up there. Initial thoughts are that they are very light, great colour (I’ve gone for 2 in orange) and very easy to put up. They are currently left set up for a while as recommended and first impression is that they are comfortable, especially for the size, the lounge chair version looks even better but my budget couldn’t stretch for the extra, I would also say there is no colour choice on the lounge chair so that was a deciding factor also. So I’ve yet to use them in anger but they look and feel great, so hopefully all will be good

30 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for the review and for following our first-time guide video. This is quite important when setting your chair up for the first time.

Rated 5 out of 5 stars

The chair is exactly as described

The chair is exactly as described, easy to carry, easy to put up, comfortable and easy to collapse down again. The customer service and life time warranty I can vouch for since my original chair was slightly faulty and it was replaced with minimal hassle and with speed

30 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for the fantastic review, Susan. Happy to hear that you are happy.

Rated 5 out of 5 stars

This chairs got your back

Comfort that supports your back.
Comfort that doesn’t feel forced.
Light enough to carry anywhere.
Compact enough to store without thinking.
Practical enough to keep with you daily.
Simple in how it looks and how it’s built.
Setup takes a moment at first and it doesn’t overcomplicate things.
Just a simple and straightforward chair with the bulk when you need.

1 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for this super in-depth breakdown, Phoebe. We're sure many future customers will find this information super valuable. All the best.

Rated 5 out of 5 stars

Ozzi chair for trips to Hawaii

As I have mentioned in my video, we travel to Hawaii each year and every year we buy beach chairs and spend about $100 US. When we are ready to come home, we leave the chairs behind as they do not fit i our suitcase. The Ozzi chair is compact, fits in our suitcase, easy to assemble and comfortable for hours of sitting in the Hawaiian sun.

27 February 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you Gary, for leaving such a great review. All the best, and hope you enjoyed the Hawaiian sun.

Rated 5 out of 5 stars

We LOVE this chair

We LOVE this chair. I purchased the first one for the size only. I needed a compact chair for all the outdoor activities we do year round. Once I set it up in the living room, my husband tried it out and immediately wanted one! we now have two ;-) It is small(compact) and lightweight with a great carry bag that has a strap that fits comfortably over the shoulder. The surprise was how comfortable it is and how easy it is to get in and out of. The claims Ozzi Gear makes have all been proven to be accurate. The only negative I can find, in my opinion, is the price. Totally worth it though. This chair, because of its size, ease of set up, and comfort can be used year round for anything necessary. Our uses included, in the boat, the garden, camping, soccer practices with the grandkids, summer festivals & park picnics, the beach, up at the ski hill for viewing races, and the many mountain bike trips we do where we picnic or find incredible vista's to enjoy. Once ordered it took roughly two weeks to arrive. Because of it's size I can easily tuck it away in my closet when not in use to keep it clean and ready for the next adventure.

28 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for such an in-depth review Fiona. We're sure many customers are going to find this valuable.

Rated 2 out of 5 stars

I really wanted to love Ozzi Gear…

I really wanted to love Ozzi Gear, but unfortunately my experience has been incredibly disappointing from start to finish.

I purchased three chairs. They arrived so late that the one I’d bought as a gift, missed the intended gifting date, and the recipient had already returned overseas, so I had to organise a return for that one.

They arrived in crushed boxes, missing one ground sheet, and had not been sent from Australia as their website says. Communication throughout this process was slow and difficult, and it was only when I followed up with emails from my work address that I finally got a response.

Shortly after, one of the remaining chairs broke after only a handful of uses. My daughter (22) was sitting on hers beside me when there was a loud crack and the chair collapsed, causing her to fall. Broken pieces of the internal mechanism fell out, and the chair could no longer be erected and used.

I sent photos and details as requested, and was told a replacement would be arranged. After that, there was no communication for over a month. I only received a response after following up again, but even then was told this, so they obviously get a high number of returns. “Please rest assured that your replacement has not been overlooked. We are currently processing warranty replacements in the order they were received, and yours is in our system. We can confirm it will be shipped within this month or early next month.” WOW.

Eventually, the replacement chair did arrive, but the overall experience was frustrating, slow, and poorly communicated throughout. I definitely could not recommend this company.

It’s also worth noting that after purchasing, customers are offered a free chair in exchange for leaving a review with photos or videos. This would help explain the extremely high number of glowing reviews.

The chairs are expensive, and based on my experience, both product durability and customer service fell well below expectations.

I would encourage potential buyers to consider this before purchasing.

28 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Kylie,

Thank you for leaving us this review, as it helps us look into where we can do better.

In regards to the first product failing, this is very uncommon but can happen from time to time due to the pure volume of products that we are manufacturing. For this, we are sorry, but we are happy that our support team was able to get that warranty replacement over to you. I also want to be very clear here. We offer an extensive lifetime warranty to all of our customers to make sure that if anything ever does break, they are covered by us.

In regards to the video review that we request from some customers, this is purely to help future customers understand how our current customers use their chairs, whether that's hiking, camping, fishing, weekend sports. We want to be able to show this and share this experience with our future customers, so we feel it is only right we compensate these customers who do help with a free gift.

And again, I want to be very clear here: this incentive is only put forward to customers if they have reached out to us directly, stating that they have had a great experience with our products and would like to know how they can help us promote our products into the future.

Rated 5 out of 5 stars

I am so impressed with the two chairs…

I am so impressed with the two chairs that i purchased prior to a fishing trip, and wanted portable, light chairs for the beach. These Ozzi Gear chairs do it all, portability, comfort and so so compact..Love them

10 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Thank you for this great review, Kay.

Rated 5 out of 5 stars

Super portable chair

Super portable chair, we searched the internet for lightweight /small chairs, but could not find any as good as these Ozzi chairs, they are a bit stiff to put up initially, better this than loose like others on the market . Quality is very good, so should last a long time. these are more expensive than others on the market but the quality is top class, they are so good we bought two, we also asked for the free sand attachment, this stops the legs digging into the sand, a excellent idea, Can’t recommend them highly enough.
Thanks Ozzi,

25 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Dererck,

Thank you for your excellent review on our compact Ozzi outdoor chairs. Super happy to hear that you are happy!

Rated 1 out of 5 stars

Poor quality, terrible service. Generic product drop shipped from china.

Took a very long time to receive order. Once received, broke on first use. Asked for a warranty replacement that never got sent. Then asked for a refund and was dismissed several times company stating order will be fulfilled in a couple of days. It was not.

This company is extremely ingenuine. Their design is generic. Same design can be seen sold by companies like Darche. Customer service was terrible. I suspect the complaints are handled by an AI system.
I also suspect this is a drop shipping set up and there is nothing 'OZZI' about it.

Downright scammers.

1 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Jay,

Thank you for this review, however, let me right these wrongs. Please email me to peter@ozzigear.com so that I can check whether or not any misunderstandings were incurred throughout this process.

If any of our products breaks, we offer a full lifetime warranty or refund of the entire order depending on the outcome best suited to the customer. I expect customer support may have misunderstood the situation here.

Also, in regards to your drop shipping claim, this is completely incorrect. We are faced with huge demand for our products so instead of moving the inventory via boat to an Australian warehouse (incurring a 5-6 week delay), we choose fulfil some lower stocked products via a strategic fulfilment partner whilst WE incur the additional costs to get orders delivered within 6-9 business days.

Im sorry for the experience you have had but can assure you this is by no means the standard of product we proudly stand by, and exactly why we offer a lifetime warranty encase a breakage occurs.

Thank you.

Rated 1 out of 5 stars

Dissapointed. No delivery and No customer service…

Ordered two lounge chairs from Ozzie gear on the 17th of March, emailed them 3 times and so far I have not received the chairs, nor I have received a response to my emails. The is no phone number to contact them either. This is highly dissapointing, as I bought the chairs to take away over Easter. The producy may have good reviews but Customer service has let me down. If I dont get a response with an update for the status of my order by COB, I will be cancelleling my order and reporting them to fair trading. This not how you run a business.

26 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Gabriel,

As I have responded to many reviews here, please email me directly via peter@ozzigear.com so that I can step in and help.

We found a small manufacturing error with some Loungers in the most recent batch, so instead of sending these units to customers we decided to recall & destroy the entire batch, and only fulfil orders once the fixed units arrive (today 27th).

This communication was sent to all Lounger customers via email, but sometimes when customers dont add their email address onto the backend of the order, we cannot get in touch.

Still, this does not excuse our customer service team for their delays and I will be speaking to them about this but please email me directly so that I can give an update on your order.

Thankyou!

Rated 1 out of 5 stars

Consider this carefully nearly all the…

Consider this carefully nearly all the chairs are discounted and they will not give a refund if you are unhappy with a "discounted" product.
We found the chairs to be uncomfortable and unsuitable for our needs.
They are refusing to give a refund

11 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Bikos this is NOT correct.

Our refund policy is EXTREMELY clear. We offer a full refund to ANY order that DOES NOT use a discount code.

None of the products on our website come with a discount code attached, unless you as the user manually applies it.

Thankyou

Rated 5 out of 5 stars

Comfort, Convenience, and Quality—Exactly as Promised

I ordered this Ozzi Gear chair for a few key reasons—comfort, convenience, and quality—and after a month of use, I can confidently say it delivers on all three.

Setup is incredibly quick, taking around 10 seconds, and packing it away is just as easy at roughly 20 seconds. The chair is very comfortable and, unlike some cheaper or bulkier options, it doesn’t dig into my shoulder blades. The seating angle is spot on, making it ideal for use outdoors, and I’ve even found myself using it around the house as it sits at a more comfortable height than my sofa for putting my feet up!

Delivery was also faster than advertised, which was a nice bonus.

Overall, this chair has completely replaced my previous outdoor seating, and I’ll definitely be ordering a second one for my partner.

19 February 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

What a great review. So happy to read this Joshua!

Rated 2 out of 5 stars

Appalling logistics and customer services

I ordered two lounges and four ground sheets on 18th of February which showed that they were in stock and delivery would be 7 to 12 days and they were ordered for a trip we are going on at the end of March !

After I had chased them a couple of times they came back and said that they had had some quality assurance issues and that they would be dispatched shortly.

I have today on the 25th of March received one lounger and one ground sheet with no idea of when the balance will be received.

This company sells themselves on quality and reliability, but their customer service and delivery are far from this.

I really am annoyed at this company and in particular the false promises have been given from allegedly Peter who owns the company !

The crazy thing about this is that the lounger itself is really comfortable and I am happy with that but their service is appalling !

Update 30/3
We received the other lounger and one of the groundsheets later that day without any notification apart from earlier that day a notification that the order had been completely delivered which it hadn’t up to then !
Ozzie Gear you need to sort out the logistics as this is what is letting you down.
Loungers good so far but whole order still not complete and no idea when it will hence upgraded to 2 stars.

25 March 2026
Unprompted review
Ozzi Gear logo

Reply from Ozzi Gear

Hi Gary! Thankyou for this review. We sometimes to split orders based on the size/ weight of the total package.

Can you please email me directly via peter@ozzigear.com so that I can look into the order and provide you with the second part of the tracking as this has clearly not been received by you.

Thankyou!

Rated 5 out of 5 stars

Perfect chair

Perfect chair! Easy to use, light to carry, looks amazing, sits perfect!

24 March 2026
Unprompted review

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