Very good follow-up communication throughout the delivery process. Products arrived on time and in good condition. Only one regret is that the delivery man did not ring the intercom to warn (even if t... See more
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See what reviewers are saying
On the day of delivery, there was a power outage in my neighborhood, which obviously meant the doorbells weren’t ringing… I checked the website several times to see if they’d tried to deliver it, and... See more
The Gentleman who delivered my package was very friendly and arrived well within the expected delivery slot. I had regular updates and can only praise Paack on the service they gave on this occasion.... See more
I was informed one day before delivery and on delivery day. Received a phone call when the driver was almost here. Didn't need it but was offered alternative drop-off points if needed. Nothing neg... See more
Company details
Written by the company
Pioneering delivery solution for eCommerce, enabling customer controlled time-slots and sustainable vehicle distribution.
Contact info
Spain
- paack.co
4.7
Excellent
212k reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery gentleman was very polite…
The delivery gentleman was very polite and delivered the parcel in bare hands.
29 May 2026
Unprompted review
perfect thanks a lot
29 May 2026
Unprompted review
Delivery delayed 5 more days than…
Delivery delayed 5 more days than expectable.
29 May 2026
Unprompted review
Reply from Paack
Hello,
Thank you for sharing your feedback.
We take your comments very seriously and apologize for the delay in the delivery of your order. We fully understand the importance of ensuring timely deliveries.
We are actively working to improve delivery times and driver availability. Delays can be caused by several factors, including:
A high volume of orders
System errors
Delays in receiving the parcel from the seller
Please be assured that we will take the necessary steps to resolve this situation and improve your experience in the future.
Best regards,
The Paack Team
I was pleasantly surprised that the…
I was pleasantly surprised that the package arrived and the delivery guy was really friendly and nice. Normally they are so miserable. Thank you Paack for restoring my faith .
29 May 2026
Unprompted review
Great Service
Delivered on time and friendly delivery driver. Can't ask for more.
29 May 2026
Unprompted review
Really good !!!!!
Really good !!!!!...The transport guy contacted me because I was busy and wait for me....very good !!!
29 May 2026
Unprompted review
Delivery service was great
29 May 2026
Unprompted review
A little slower than usual
A little slower than usual, I received a notification that they couldn't find me, but then I received confirmation that it had been delivered. If they had difficulty finding the delivery address, they should have called, but nobody called (it's not the first time this has happened), but it was delivered within the estimated time.
28 May 2026
Unprompted review
Reply from Paack
Hi,
Thank you for sharing your feedback.
We are sorry for the inconvenience related to the initial notification about difficulty locating the address, followed by the confirmation that the delivery was completed. We also understand your concern regarding the lack of a phone call from the courier, despite a contact number being available.
For us, it is essential to guarantee a transparent and efficient service, and we take these situations very seriously. They are internally reviewed to improve communication between our drivers and customers during deliveries.
We assure you that we will continue working to continuously improve our processes and reduce the likelihood of similar situations in the future.
Kind regards,
Team Paack
Delivery very professional and…
Delivery very professional and excellent. Delivery man phoned me just before he arrived. Give him very good credit for that.
29 May 2026
Unprompted review
Great service
Great service, the agent was very friendly, the delivery was smooth and efficient
29 May 2026
Unprompted review
Great 👍👍👍👍👍👍
29 May 2026
Unprompted review
Excellent Service as always
My order was delivered on time and I was informed every step of their deliver.. This is especially helpful as I am in England and someone was sorting collection for me .
29 May 2026
Unprompted review
Perfectly delivered
29 May 2026
Unprompted review
Merci
Merci! La livraison a été très fluide et le personnel de livraison était poli.
29 May 2026
Unprompted review
Early delivery and good service
Early delivery and good service. Package was in good condition.
29 May 2026
Unprompted review
Right on time!
29 May 2025
Unprompted review
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