Brilliant service, good prices and always quick and efficient every time we’ve purchased for our rabbit 🐰
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... See more
Company replied
No customer focus here, package cage delivered, misshapen and spacing of bars in some parts just not right. Sellers looked at photos and said they could still be put together, and failed to respond to... See more
Company replied
Trixie mice I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to ha... See more
Company details
- #242 of 266 best companies in Pet shop
Written by the company
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Contact info
Unit G21, The Avenues, NE11 0NJ, Gateshead, United Kingdom
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Package Pets
Great Service
Great Service . Very quick . Just one of the seed bars was broken in half .

Reply from Package Pets
Great company
Great company glad I found them. Great prices and always fast delivery could not ask for any more. I have been ordering a while now and in all that time ive only had one issue which a quick message resolved. No complaints from me at all

Reply from Package Pets
Five Star Service
Seller really helpful when I wanted to make changes to my order. Prompt refund. Excellent quality items and fast postage. Highly recommended to all small animal owners!

Reply from Package Pets
Fast and fair
Really like this company. They seem to have products that I can't find other places and they are very reasonably priced. Look here before you buy from experience retailers

Reply from Package Pets
The order came on time my budgies love…
The order came on time my budgies love your seed I would recommend to friends and family I would definitely buy again

Reply from Package Pets

Reply from Package Pets
Fast despatch and receipt of goods,and…
Fast despatch and receipt of goods,and received in good condition

Reply from Package Pets

Reply from Package Pets
Good choice of teats and are exactly…
Good choice of teats and are exactly what is described on the website. Quick delivery

Reply from Package Pets
Always excellent service and such a…
Always excellent service and such a hige choice of products

Reply from Package Pets
Quick next day delivery
Quick next day delivery, quality products. My gerbils were very pleased with their toys.

Reply from Package Pets

Reply from Package Pets
Fast and efficient delivery
Fast and efficient delivery. Ordered on the 4th and came on the 6th.

Reply from Package Pets
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







