Brilliant service, good prices and always quick and efficient every time we’ve purchased for our rabbit 🐰
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Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... See more
Company replied
No customer focus here, package cage delivered, misshapen and spacing of bars in some parts just not right. Sellers looked at photos and said they could still be put together, and failed to respond to... See more
Company replied
Trixie mice I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to ha... See more
Company details
- #242 of 266 best companies in Pet shop
Written by the company
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Contact info
Unit G21, The Avenues, NE11 0NJ, Gateshead, United Kingdom
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4.3
Excellent
219 reviews
Hasn’t replied to negative reviews
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Brilliant service
Brilliant service, good prices and always quick and efficient every time we’ve purchased for our rabbit 🐰
11 May 2026
Quick delivery
5 May 2026
Prompt, reliable service.
Prompt, reliable service. Thank you Package Pets. Our border collie loves her frisbees.
7 April 2026
Good price and fast postage
26 August 2025
The toys stopped charging after one go
23 February 2026
It was so easy to order & it arrived on…
It was so easy to order & it arrived on time!
10 February 2026
Very quick delivery.
9 February 2026
Very poor value for money and even worse customer support
I purchased what was described as a large loose bag of Pedigree Biscrok gravy bones for £3.99. The item arrived as an unlabelled bag containing only 25 biscuits, with no weight information and no best-before date.
I contacted the seller to query the quantity, value for money, and lack of labelling. Instead of explaining or offering a resolution, the seller responded in a hostile and accusatory manner, claiming I was being abusive simply for raising concerns and stating that I would leave honest feedback.
No apology, clarification, or attempt to resolve the issue was provided. The communication was unprofessional throughout. I would not recommend this seller based on my experience.
12 January 2026
Unprompted review
Good quality products
Good quality products. Bought 2 replacement scratching posts for our cat - he loves them! They are well made and last a while.
1 December 2025
My purchase was 2 packs of Good Boy…
My purchase was 2 packs of Good Boy Chomp twist hide sticks for my GSDs. Good price & prompt delivery. K9s couldn't be happier.
10 November 2025
Trixie mice
Trixie mice
I ordered these from Package Pets on Ebay, I had contacted them as I only wanted the black mice, my kitten gets really depressed when he loses his mouse and asked if it was possible to have the black ones only, I got a reply within 24hrs saying yes it was possible, very speedy response and easy transaction, thank you I've now got a happy kitten again
7 October 2025
My dog loves the natural treats
My dog loves the natural treats, when we came in the door tonight the bag of treats had been posted through the letterbox and she smelt them then started skipping
13 October 2025
Still waiting for my 'express delivery'…
Still waiting for my 'express delivery' order!!!!
25 September 2025
Whole cage had cracks in and was awful…
Whole cage had cracks in and was awful to put together. So cheaply made and flimsy.
4 August 2025
First time I have placed a order with…
First time I have placed a order with Package Pets, ordering and delivery was good. I would certainly order with them again.
29 July 2025
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