PACK'D Reviews 

85
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality and wide variety of the organic fruit and vegetables, noting that the frozen produce makes maintaining a healthy daily diet very easy and enjoyable. Consumers also appreciate the fast and incredibly helpful customer service team, who consistently provide prompt responses and effective solutions whenever any questions arise. However, some people mentioned that delivery issues occasionally led to packages arriving partially defrosted or damaged. Some reviewers were not happy with finding items in poor condition and experiencing frustrating delays when trying to secure a proper resolution or response.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, frequently praising the high quality, organic... See more

Customer service

Clients share positive opinions on customer service, frequently praising quick response times and... See more

Quality

People report positive experiences with quality, expressing strong satisfaction with the delicious organic... See more

Order

Customers had ambiguous experiences with order, noting smooth transactions and helpful support when issues... See more

Response time

Customers consistently note positive experiences with response time, highlighting that support agents reply... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I really want to buy organic fruit so am sorry to report that ordering by post doesn't work successfully. I don't know whether the fault lies with DPD or not but despite lots of packaging and dry ice... See more

Company replied

Rated 5 out of 5 stars

As a newish customer (I’d only bought couple times previously) and thinking it seemed pricey I was impressed with the quality and how much longer using frozen fruit lasted rather than buying fresh al... See more

Company replied

Rated 5 out of 5 stars

Really incredible customer service - thank you. I had a query regarding my order - my email was was responded to promptly, and I was spoken to and treated like a human the entire time. It was such a... See more

Company replied

Rated 5 out of 5 stars

Great quality fruit and veg. I had the boost smoothie bundle (15) and additional fruit and veg. Smoothies are delicious, it has really made choosing a healthy option so easy for me. It’s also organic... See more

Company replied


Company details

  1. Frozen food manufacturer
  2. also in
  3. Food Manufacturer

Written by the company

PACK’D are on a mission to provide maximum nutrition and minimum waste. We source the best quality frozen plant-based ingredients and nutritionist designed superfood recipe kits for great taste and maximum nutritional value. Our range includes Organic fruits, perfect for home-made smoothies and breakfast toppings and nutritious superfood Smoothie and Soup Kits for targeted health benefits.


Contact info

4.0

Great

TrustScore 4 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(85)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery and great products!

Quick delivery. Love your bananas!

10 January 2021
PACK'D logo

Reply from PACK'D

Thank you for leaving feedback, so please to hear you got your products super speedy! Just what we like to hear.
Team PACK'D

Rated 4 out of 5 stars

Great product

Great product - these frozen fruits have revolutionised my breakfasts (smoothies).
The reason I gave 4 stars is I didn't receive prior notice that my order was out for delivery, otherwise I would have given 5 stars.

8 January 2021
PACK'D logo

Reply from PACK'D

Thank you so much for taking the time to leave a review.
We're sorry to hear you didn't receive an estimated time of delivery for your items; our courier should have sent an ETA the morning of your delivery. Outside of this, all orders placed Friday to Sunday are sent out on Monday for a Tuesday delivery, and orders placed Monday to Thursday are sent out the next working day.
Team PACK'D

Rated 5 out of 5 stars

Just the kick start I needed

Fantastic products x super quick delivery and these are so handy to grab when busy x love them

29 December 2020
PACK'D logo

Reply from PACK'D

Thanks for leaving us a review, much appreciated! We especially love to hear you're enjoying the ease in which you can use them.
Team PACK'D

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look