Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second cross body convertible bag ive bought . The first being a gift for my daughter who loved it. They are expensive handbags , so I have been waiting for a sale before purchasing one fo... See more
Company replied
I wanted to buy backpacks for a planned rail holiday in Europe and got an 8L petite and a 26L pack. Both are just what I wanted with secure zips, hidden pockets and the ability to fasten them to a fix... See more
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Great offer delivered carefully and on time. Bought for holiday, excellent anti-theft features, and waterproof. Just the size I wanted, big enough to put a small bottle of water in and all your essent... See more
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Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
613 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Pacsafe UK
We’re delighted to hear you love the bag, and it’s great to know you’re already enjoying one of our backpacks too.
We really appreciate your continued support and hope your Pacsafe products accompany you on many more adventures ahead.
Kind regards,
The Pacsafe Team
My experience with PacSafe has always…
My experience with PacSafe has always been very positive. From receiving notification alerts letting me know there are special sales, to the release of new designs. The ordering process is quick and easy and items are carefully packaged and securely delivered. I'm very impressed with my new cabin sized backpack and look forward to ordering further designs in the future to add to my growing collection of PacSafe anti-theft bags.
5 May 2026
Reply from Pacsafe UK
Thank you so much for your wonderful and detailed review. We’re absolutely delighted to hear that your experiences with Pacsafe have consistently been so positive.
It’s fantastic to know you appreciate everything from our sale and new product updates through to the ordering process, packaging, and secure delivery service. We’re especially pleased to hear you’re impressed with your new cabin-sized backpack and that it has become part of your growing Pacsafe collection.
Your continued support and loyalty truly mean a great deal to us, and we look forward to helping you find more favourites in the future.
Kind regards,
The Pacsafe Team
Repeat purchase
Based on previous experience of buying from Pacsafe this purchase was a gift for a friend. I already have the same crossover bag and use it daily. Like all Pacsafe products it is lightweight, practical in design and robust. Whatever is promises, it does.
5 May 2026
Reply from Pacsafe UK
We’re delighted to hear that your previous positive experiences gave you the confidence to purchase this bag as a gift for a friend.
It’s fantastic to know your own crossover bag has become part of your daily routine and that you value the lightweight design, practicality, and durability that Pacsafe products are known for.
We truly appreciate your loyalty and kind words.
Kind regards,
The Pacsafe Team
Excellent products
Excellent products, especially for travelling. Love that I can be hands free with lugfage
5 May 2026
Reply from Pacsafe UK
We’re delighted to hear you’re enjoying the products, especially for travelling, and that being hands-free with your luggage has made things easier and more comfortable for you.
We really appreciate your support and hope your Pacsafe products accompany you on many enjoyable trips ahead.
Kind regards,
The Pacsafe Team
Lovely bag..haven't used it yet but…
Lovely bag..haven't used it yet but it's just what I needed...easy to order.
2 March 2026
Reply from Pacsafe UK
We’re so pleased to hear the bag is exactly what you were looking for and that you found the ordering process easy and straightforward.
We hope you enjoy using your new bag and that it serves you well on many future adventures.
Kind regards,
The Pacsafe Team
I really like it.
27 April 2026
Reply from Pacsafe UK
We’re delighted to hear that you really like your Pacsafe product.
We truly appreciate your support and hope you continue to enjoy using it for many years to come.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
Thank you for your wonderful review. We’re delighted to hear you were pleased with both the customer service and the product.
We really appreciate your support and hope you continue to enjoy your Pacsafe product.
Kind regards,
The Pacsafe Team
Good product and great value
Good product and great value . I bought the micro cross body bag it’s compact but holds essential items. I liked the security it provided and the long strap which is perfect .
1 May 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re pleased with the Micro Crossbody Bag and found it to be both practical and good value. It’s great to know the compact size still comfortably holds your essentials and that the security features and longer strap worked so well for you.
Thank you again for choosing Pacsafe, and we hope the bag serves you brilliantly on many future adventures.
Kind regards
The Pacsafe Team
Arrived quickly
Arrived quickly, quality product, more roomy than expected for a micro bag
1 May 2026
Reply from Pacsafe UK
We’re delighted to hear your order arrived quickly and that you’re pleased with the quality of the bag. It’s also lovely to know the Micro Bag exceeded your expectations for space, they are surprisingly roomy for such a compact design!
We really appreciate your support and hope you continue to enjoy using your Pacsafe bag.
Kind regards
The Pacsafe Team
Very pleased with my bag
Very pleased with my bag, seems good quality and the security features are impressive. The turnaround from ordering and delivery was very quick. The bag was well packaged but not overly so. I took one star off as the colour is quite a bit darker than it was portrayed on the website - still nice but would have preferred the colour on the website.
1 May 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re pleased with the quality of the bag, the anti-theft security features, and the fast delivery service. It’s also great to know the packaging struck the right balance.
We really appreciate your feedback regarding the colour appearance on the website. Colours can sometimes appear slightly different depending on lighting and screen settings, but we completely understand your point and will certainly take your comments on board as we continue improving our product imagery.
We hope the bag serves you well on many adventures ahead.
Kind regards,
The Pacsafe Team
A lovely secure handbag
This is the second cross body convertible bag ive bought . The first being a gift for my daughter who loved it. They are expensive handbags , so I have been waiting for a sale before purchasing one for myself, and Im really please with it . The handbag is a good size for taking passport , sunglasses, purse, phone, keys etc but for evening can be reduced in size . Love the locks on the zips to secure them . The range of colours is good , should be something for everyone's taste from conservative black to a bright green . Looking forward to using it on my upcoming holiday .
1 May 2026
Reply from Pacsafe UK
We’re delighted to hear that after buying one as a gift for your daughter, you decided to treat yourself as well and that you’re so pleased with your new bag.
It’s great to know you’re enjoying the versatility, size, and anti-theft security features, especially the locking zips. The convertible design really does make it ideal for both daytime travel and evenings out, so it sounds like you’ve chosen the perfect companion for your upcoming holiday.
We also appreciate your comments about the colour range. We always try to offer something to suit different styles and tastes, from classic tones to more vibrant options.
Thank you again for your support, and we hope you have a fantastic holiday.
Kind regards
The Pacsafe Team
Ordered and delivered within 24 hours
Ordered Friday afternoon and delivered the next day in the morning. Well packed in a paper bag. Excellent service and amazingly efficient. Well done Pacsafe and Royal Mail
1 May 2026
Reply from Pacsafe UK
We’re delighted to hear your order arrived so quickly and that you were pleased with both the packaging and overall service. We work hard to dispatch orders as efficiently as possible, so it’s wonderful to know this made such a positive impression.
We’ll also be sure to pass your kind comments on regarding the delivery service from Royal Mail.
Thank you again for your support and for choosing Pacsafe.
Kind regards
The Pacsafe Team
Quality of the bag is fine
Quality of the bag is fine, unfortunately the address label was printed with the wrong house number (I’ve checked - the order email was correct) luckily we recognised the door it was left through 60 yds down the street
1 May 2026
Reply from Pacsafe UK
We’re very pleased to hear that you’re happy with the quality of the bag, but we’re really sorry about the issue with the delivery address label. We completely understand how frustrating this must have been, especially as the address details on your order confirmation were correct.
We’re relieved the parcel was still able to find its way to you thanks to your quick thinking, but this certainly isn’t the experience we aim to provide. We’ll raise this with the relevant team and courier partner to help prevent similar issues in future.
Thank you again for bringing this to our attention and for choosing Pacsafe.
Kind regards
The Pacsafe Team
Good looking bag and one I look forward…
Good looking bag and one I look forward to taking on holiday shortly. If only it had an outer pocket for a water bottle ….
I do think the explanations of the various features could be expanded and therefore clearer.
1 May 2026
Reply from Pacsafe UK
We’re delighted to hear you’re pleased with the look of the bag and that you’re looking forward to taking it on holiday soon.
We really appreciate your constructive feedback as well. An external water bottle pocket is something a number of customers value for convenience while travelling, so your comments are genuinely helpful and will be passed on to our product team.
We also understand your point regarding the feature explanations. Pacsafe bags include a wide range of anti-theft and organisational features, and clearer, more detailed explanations can certainly help customers get the very best from their bag. We’ll take this on board as we continue improving our product pages and guides.
Thank you again for your support and feedback.
Kind regards
The Pacsafe Team
Looking like the Fort Knox of Bags
Wow, I just received my pacsafe bag. This feels like the Garrison of Bags. I can’t wait to use it. Also the idea that it was made in an environmentally friendly way with recycled materials has massively impressed me.
27 April 2026
Reply from Pacsafe UK
“The Garrison of Bags”, love that description! We’re delighted to hear your first impressions have been so positive and that you’re excited to start using your new Pacsafe bag.
It’s also wonderful to know that our commitment to using recycled and more environmentally responsible materials stood out to you. Creating products that combine security, quality, and sustainability is something we’re very passionate about.
Thank you again for your support and for choosing Pacsafe. We hope the bag serves you brilliantly on many adventures ahead.
Kind regards
The Pacsafe Team
excellent service but bought this bag…
excellent service but bought this bag as you changed the locking method on my old 3L bag
29 April 2026
Reply from Pacsafe UK
We’re really pleased to hear you experienced excellent service, and we appreciate you choosing a new bag from us.
We understand your comment regarding the change in locking method, our designs do evolve over time, but feedback like yours is very important and helps shape future improvements.
Thanks again for your support.
Kind regards,
The Pacsafe Team
Very customer focused service
2 April 2026
Reply from Pacsafe UK
Thank you for your review!
We’re really pleased to hear you found our service customer-focused, that’s exactly what we aim for.
Thanks again for your support.
Kind regards,
The Pacsafe Team
Excellent quality and well made and…
Excellent quality and well made and designed, as per. I finally mastered the knack of opening the dock lock! Took a while! Trick is to squeeze a little way outside the actual piece itself. Really loving my bag on its first outing. Just feels fab!
29 April 2026
Reply from Pacsafe UK
We’re delighted to hear you’re so pleased with the quality and design and even better that you’ve mastered the dock lock. That’s a great tip on where to apply the pressure too, really helpful for others.
Fantastic to hear it’s performing so well on its first outing and that you’re loving the bag.
Thanks again for your support.
Kind regards,
The Pacsafe Team
My recent purchase of the convertible…
My recent purchase of the convertible backpack was very successful. The article arrived promptly, well packaged and with explanatory diagrams re its use. I found these very helpful as I explored its many features. To have had written instructions would have been even better
27 April 2026
Reply from Pacsafe UK
We’re really pleased to hear your convertible backpack arrived promptly and that you’re enjoying its features. It’s great to know the diagrams were helpful as you got familiar with how everything works.
We also appreciate your feedback regarding written instructions, that’s a very helpful suggestion, and we’ll be sure to pass it on to our product team.
Thanks again for your support.
Kind regards,
The Pacsafe Team
Superb quality
Superb quality. Speedy delivery. Makes me feel so much safer with my belongings. Highly recommend.
28 April 2026
Reply from Pacsafe UK
We’re delighted to hear you’re so pleased with the quality and speedy delivery. It’s especially great to know the bag helps you feel safer with your belongings, that’s exactly what we design them for.
Thank you for the recommendation and your support.
Kind regards,
The Pacsafe Team
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