Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second cross body convertible bag ive bought . The first being a gift for my daughter who loved it. They are expensive handbags , so I have been waiting for a sale before purchasing one fo... See more
Company replied
I wanted to buy backpacks for a planned rail holiday in Europe and got an 8L petite and a 26L pack. Both are just what I wanted with secure zips, hidden pockets and the ability to fasten them to a fix... See more
Company replied
Great offer delivered carefully and on time. Bought for holiday, excellent anti-theft features, and waterproof. Just the size I wanted, big enough to put a small bottle of water in and all your essent... See more
Company replied
Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
613 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pacsafe purse
Delivered as you said. Product looks as advertised. Already tried my brothers Pacsafe on previous holiday
9 March 2026
Reply from Pacsafe UK
We’re pleased to hear that your order arrived as expected and that the product looks just as advertised. It’s great that you were already able to try your brother’s Pacsafe on a previous holiday and decided to choose one for yourself.
We hope it serves you well on your future travels.
Kind regards,
The Pacsafe Team
Great quality and Looks.
Great quality and Looks.
Very pleased with my Pacsafe bag.
Just checked and it’s a W Anti-Theft Micro Sling. Whatever, it’s perfect for my needs. Passport, wallet, iPhone 17 pro, all fit in with space for as much again. Trialling it around the house it’s sits nicely across my body and allows me access. The zipper security tag is a neat, simple idea and not too much of a fiddle to use.
I’m a male in my 70s and not accustomed to using a bag but this is ok and I don’t feel silly wearing it.
9 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re so pleased with the quality and look of your Pacsafe bag, and that the W Anti-Theft Micro Sling introduced this year is working perfectly for your needs. It’s great to know it comfortably fits your essentials while still having extra space.
We’re also glad to hear that it sits comfortably across the body and that the zipper security feature feels simple and practical to use. It’s especially nice to hear that it feels natural to wear and gives you easy access when you’re out and about.
Thank you again for taking the time to share your experience — we really appreciate it.
Kind regards,
The Pacsafe Team
My pacsafe crosdbody saddle bag will be…
My pacsafe crosdbody saddle bag will be perfect for my next trip abroad. Its lightweight and roomy enough to hold a bottle of water as well as my other bits and pieces. I particularly wanted to be able to put water bottle in it as otherwise my hands would not be free and in Aussie heat I need water with me. I like that it is a neat wee bag when not being extended to hold water bottle. Took a while to work how to pinch the zip dock to open zip and that is only minus to it. Not a huge fan of zip dock and would have preferred it to secure in same way as other pacsafe bags do. The cerulean blue is nice shade tho would have like a non patterned version. All in all, I would recommend it as it will protect my belongings, won't be too heavy and will hold my water bottle! Fast delivery. Well pleased!
27 February 2026
Reply from Pacsafe UK
We’re delighted to hear that your Pacsafe crossbody saddle bag will be a great companion for your upcoming trip abroad. It’s great to know the lightweight design and expandable space work well for carrying essentials, including a water bottle, especially in the Australian heat!
We also appreciate your feedback about the zip dock and understand it can take a little time to get used to. Your comments about the closure and colour options are very helpful, and we’ll be sure to pass them on to our product team.
We’re pleased your order arrived quickly and that overall you’re happy with the bag. Thank you for your recommendation and support.
Kind regards,
The Pacsafe Team
Very comfortable and safe 👍🏾
6 March 2026
Reply from Pacsafe UK
We’re really pleased to hear that you find the bag comfortable and secure, that’s exactly what we aim for with our designs.
Kind regards,
The Pacsafe Team
From placing the order to receiving was…
From placing the order to receiving was very quick and professional
5 March 2026
Reply from Pacsafe UK
We’re delighted to hear that the whole process, from placing your order to receiving it, was quick and professional. We really appreciate you taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Nice quality sling pack, which will last
Nice quality sling pack, which on first impressions appears well made and will last a long time.
I like the various compartments, the fact it takes a an umbrella with ease and the novel 'anti-theft' mechanism. However, at £85 (inc delivery) it's expensive when compared to a decent brand competitor and some leather sling bags.
19 February 2026
Reply from Pacsafe UK
We’re pleased to hear that your first impressions of the sling pack are positive and that you like the quality, compartments, and the anti-theft features. It’s great to know it comfortably fits essentials like an umbrella as well.
We appreciate your comments regarding the price. Our bags are designed with specialised anti-theft technology and durable materials to help keep belongings secure while travelling, but we completely understand that value is an important consideration and we’re grateful for your feedback.
Thank you again for taking the time to share your experience.
Kind regards,
The Pacsafe Team
Not impresssed
6 March 2026
Reply from Pacsafe UK
We’re sorry to hear that you were not impressed. If you could please contact our customer care team at customercare@pacsafe.co.uk, we would be more than happy to look into the issue and do our best to help rectify the situation.
Kind regards,
The Pacsafe Team
The delivery was very quick
The delivery was very quick. The item is same as described. Cannot wait to use it on travels!
26 February 2026
Reply from Pacsafe UK
We’re delighted to hear that your order arrived quickly and that the item matched the description. We hope it serves you well on your upcoming travels.
Thank you again for choosing Pacsafe.
Kind regards,
The Pacsafe Team
Very easy to order
Very easy to order, arrived within 2 days. The quality is brilliant and love the colour that I chose. I had ordered another product for my husband as his Christmas present and he also was delighted. My son and daughter in law also have various bags and they were the ones to recommend these bags.
I would highly recommend.
5 March 2026
Reply from Pacsafe UK
We’re delighted to hear that ordering was easy and that your bag arrived so quickly. It’s great to know you’re pleased with the quality and the colour you chose.
We’re also really pleased that the Pacsafe bags you purchased for your husband were well received, and it’s lovely to hear that your son and daughter-in-law recommended them too. Recommendations from family mean a lot.
Thank you very much for your support and for your recommendation.
Kind regards,
The Pacsafe Team
Brilliant products, brilliant service!
I’ve been a fan of Pacsafe products for years, and their customer service is just as impressive as their gear.
I recently ordered a padlock, but someone from the company phoned to explain there had been a technical issue on the website — the item showed as in stock when it actually wasn’t. They refunded the cost in full and, as a goodwill gesture, sent me a different padlock as an apology.
They really didn’t have to go to that effort, so I was genuinely surprised and very pleased with how they handled it. I wouldn’t hesitate to recommend them.
26 February 2026
Reply from Pacsafe UK
We’re delighted to hear that you’ve been a fan of Pacsafe products for many years, and it’s especially great to know that our customer service matched your expectations as well. We always aim to be open and helpful if an issue arises, so we’re pleased the situation with the padlock was resolved in a way that left you happy.
Your kind words and recommendation really mean a lot to our team.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re pleased to hear that your order arrived safely, on time, and nicely packaged. We really appreciate you taking the time to share your feedback.
Kind regards,
The Pacsafe Team
The velcro is hard to separate
Although this wallet does its job, separating the velcro is difficult for my hands, unfortunately. Maybe another design for people with arthritis is needed. Bit pricey too.
2 March 2026
Reply from Pacsafe UK
We’re pleased to hear the wallet is doing its job, but we’re sorry to hear that the velcro closure has been difficult to separate. We understand that this can be challenging for customers with arthritis, and your feedback about alternative designs is very valuable. We will certainly pass this on to our product team for consideration in future developments.
We also appreciate your comments regarding the price and will continue working to ensure our products deliver both quality and value.
Kind regards,
The Pacsafe Team
Fantastic product as always
Fantastic product, bright colour with striking pattern. Very well designed with safety at the heart of everything they do. Delivery was quick and well packaged. I cannot recommend Pacsafe enough,gives you peace of mind when out and about.
4 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re pleased with the product and that you like the bright colour and striking design. It’s great to know the security features and thoughtful design stood out to you, as keeping our customers safe while travelling or out and about is always at the heart of what we do.
We’re also pleased that your order arrived quickly and well packaged. Thank you for your recommendation, it really means a lot to us.
Kind regards,
The Pacsafe Team
Perfect for everyday needs, love the colour!
Love this bag! Perfect for everyday use, light, comfortable to wear, everything packs into easily accessible places, so less an encumbrance than the usual handbags. And I love the Fresh Mint colour!
4 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you love the bag and that it’s working so well for everyday use. It’s great to know you find it light, comfortable, and easy to organise your essentials without the bulk of a traditional handbag.
The Fresh Mint colour has been very popular, so we’re pleased to hear you’re enjoying it too!
Kind regards,
The Pacsafe Team
Excellent customer service throughout…
Excellent customer service throughout and wonderful products
4 March 2026
Reply from Pacsafe UK
We’re delighted to hear that you experienced excellent customer service and that you’re pleased with our products. Providing helpful support and high-quality products is always our goal, so it’s great to know this came through in your experience.
Thank you again for your support.
Kind regards,
The Pacsafe Team
worth the wait
Excellent features worth the wait for the the grey to be back in stock. All the security features and more.
25 February 2026
Reply from Pacsafe UK
We’re really pleased to hear that you feel the security features were worth the wait for the EXP 12 grey/slate version to come back into stock. It’s great to know you’re enjoying all the features designed to help keep your belongings safe.
Thank you again for your support.
Kind regards,
The Pacsafe Team
Perfect bag
Perfect bag! Great size and attention to the detail. Filled with clever but simple to usrAnti-Theft technology, but not obvious to everyone else.
24 February 2026
Reply from Pacsafe UK
We’re delighted to hear that you’re enjoying the bag and appreciate the size and attention to detail. It’s great to know the anti-theft features feel clever yet simple to use, while still remaining discreet.
That balance of security and everyday practicality is exactly what we aim for.
Kind regards,
The Pacsafe Team
Arrived quickly, and looks useful
Arrived quickly, my husband is very pleased with it. It looks like it will easily hold passport, wallet, sunglasses, and possibly a small bottle of water. The only slight downside is the clip you use to do, and undo the waist band, is slightly tricky for a man with big fingers, but no doubt he will get used to it! Ideal for our travels to Asia.
2 March 2026
Reply from Pacsafe UK
We’re delighted to hear the bag arrived quickly and that your husband is pleased with it. It’s great to know it has the space needed for travel essentials like a passport, wallet, sunglasses and other small items.
We also appreciate your feedback about the waist strap clip. It’s designed to be secure, but we understand it can take a little getting used to, especially with larger hands.
We hope it serves you both well on your upcoming travels to Asia and wish you a fantastic trip.
Kind regards,
The Pacsafe Team
Very useful
2 March 2026
Reply from Pacsafe UK
We’re pleased to hear you found the product very useful. We appreciate you taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Enough space.
Space enough to store cash and credit cards and passpprt. However very expensive for what it is.
2 February 2026
Reply from Pacsafe UK
We’re pleased to hear that you found the wallet has enough space for your cash, credit cards and passport. We appreciate your feedback regarding the price and understand that value is an important factor when choosing travel accessories.
Our products are designed with high-quality materials and built-in security features to help protect your belongings while travelling, but we are grateful for your feedback and will continue working to deliver the best possible value.
Kind regards,
The Pacsafe Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.