Paddle Reviews 10,642

They were quick to handle and solve my issue. Very helpful.

They passed my transaction data to the wrong vendor and ignored requests for rectifying the problem. There is a serious flaw in their automated system, routing customer data to unrelated organisations. The third-party vendor told me this was common with paddle. Unacceptable

App didn’t work out for me. 1 I got an immediate response. Like, within a minute. 2 Wonderfully helpful. Immediate procedures to satisfy the problem. 3. So polite. 10/10 Recommend!

Impossible to get any refund. They are not willing to treat people well. I can NOT recomend them.

Scam subscription
Predatory subscription and terrible AI.
Learna and Paddle use dark patterns to hide the cancellation button. It's a trap: they lure you with a cheap trial and then try to charge $25/week. The AI itself is useless and doesn't work as promised. Total scam!

Very efficient, was able to cancel a subscription to a service I no longer use when the vendors own website was out-of-action due to platform migration project.

I requested a refund for my GeoGuessr annual subscription because I had accidentally selected it instead of the monthly plan. The process was quick and easy—just a few clicks and a short chat with the chatbot. Within five minutes, I received a full refund on my PayPal account.

I had an accidental subscription purchase and contacted support immediately. The response was quick and professional, and my refund was processed without any issues.

Overall, a very smooth and helpful support experience. Thank you!

Betteroo is an AI app, very cute, great performance, great features. There were a few recommendations that I didn't trust, so I decided not to continue my subscription. Needs a few more features for awesome ease of use and all the features I would need, but it's close

It was very quick and easy to get a subscription, cancellation and a refund for a subscription. I did not intend to renew.

I had a subscription issue with a seller on their platform. They dealt with the issue and refunded the subscription amount imediately. Quick and easy to deal with.

They give no hassles if you need to cancel a subscription. Very efficient fast and they refund your money with no problems.

I was charged €55.32 through Paddle for a “Chatbot App” subscription that I did not consciously authorize. The payment process is clearly deceptive and designed to confuse, with annual charges applied automatically without informed consent.
When I contacted support, they simply told me that a refund could not be issued due to the seller’s policy, even though the subscription was not explained at all at the time of purchase. This is an abusive and unethical practice that should be investigated.
To other users: be very careful when entering your card details on apps that use Paddle as a payment processor. These unexpected charges are difficult to reverse, and customer support leaves much to be desired.

Maybe I wasn’t paying attention, but Paddle (or Clean my Mac?) quietly , even secretly, managed to charge me for three subscriptions - 4 Macs (I have one) - for two years running. Yes, I can admit to bad ‘housekeeping’ but how did they do it, more importantly, why did they do it?
Because they got away with it?
Total rip-off - suggest steer clear…

Support was fast and easy and I instantly got my refund process started and dealt with. Amazing service 5 stars from me!

Fast, real-time support when invoicing.

Quick, efficient, and everything was handled perfectly. I appreciate how easy the process was.

Absolute garbage of an application, there is NOTHING you can do on this app... It's like the UI inspiration is from an old Nokia phone... Lacks so much features and the UX is just DISGUSTING.