This is my third purchase from paddle outlet and has always they are top for one of my online stores great communication and super fast delivery at great prices. You couldn't wish for any more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Not only did I find my kayak at a competitive price, I got a free dry robe. The packaging was really sturdy and arrived really quickly. I highly recommend this company. If yiou want excellent custo... See more
Easy transaction, quick delivery with good communication throughout. I bought the Beachbox shower for surf trips and camping. Great piece of kit. Will definitely use Paddle Outlet again!
I bought a three man kayak, paddles, a pump and life jackets. It was good quality at a good price so I was very happy. I did have trouble pumping it up on site and phoned Paddle Outlet but I couldn’t... See more
Company details
- #2 of 21 best companies in Adventure Sports
- #36 of 87 best companies in Outdoor sports shop
Written by the company
We specialise in selling premium paddle sports equipment within the UK and the EU.
Contact info
Unit 2, New Line Industrial Estate, The Sidings, OL13 9RW, Bacup, United Kingdom
- 01202 237306
- info@paddleoutlet.store
- paddleoutlet.store
4.7
Excellent
261 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Buying a kayak
I had a very good experience. Perfect customer service, prompt communication, everything was great.
12 September 2025
Good efficient service
Good efficient service, all deluivered as described without issue.
8 September 2025
Fast delivery, exactly like in the picture
Fast delivery
Delivered exactly what I purchased online, plus a nice gift
28 August 2025
Reply from Paddle Outlet
Thank you for the great feed back
False information about delivery costs.
Unfortunately, the store paddleoutlet.co.uk provides false information about delivery costs during the checkout process. Only after the payment is completed an additional delivery fee is requested. A very disappointing experience with my first purchase from this store. The order has been cancelled, but the paid amount has not yet been refunded.
26 August 2025
Unprompted review
Reply from Paddle Outlet
Hi there,
I'm sorry that you have felt the need leave a 1* review of our business.
I imagine you were attracted to our website due to the competitive pricing we offer.
You placed an order for 12x Paddles at €22 each to Latvia, we make very little profit on this product as it is designed to be sold with kayaks where possible.
As I'm sure you can imagine shipping a box of 12x kayak paddles to Latvia from the UK is rather costly and we therefore asked for an additional payment to help cover some of the cost of the courier.
I appreciate this unexpected additional may have been a shock, however on our Shipping Page we outline that it the initial shipping fee is an estimate and we may require an extra payment dependant upon delivery address and size of the parcel.
You did not wish to pay the extra fee so we cancelled your order the next morning. Unfortunately we are not responsible for how long it takes banks/payment providers to refund payments however it an take up to 5 days, this is outside our control.
I am sorry that you were unsatisfied with Paddle Outlet UK's service on this occasion but having outlined the above a do not believe it warrants a 1* review.
Conor
Paddle Outlet Customer Services
Paddle rings
Excellent product and exactly what I was looking for to stop water running down the oars and into my kayak and on to my hands.
13 August 2025
I was panicking when I found out my…
I was panicking when I found out my kayak manufacturer was not supporting spare. internet search lead me to here and I received my spare part in a matter of days in the USA.
Great service
11 August 2025
Very professional and helpful
A very rapid response, professional and helpful. Such nice people to deal with. Excellent customer service.
4 August 2025
Great prices
Great prices, prompt and secure delivery - would definitely buy again from Paddle Outlet
12 July 2025
Tango 300 inflatable Kayak
Excellent service, quality kayak etc and great price, searched around for this kayak and paddle outlet were the best around and a bonus free gift too
8 July 2025
Top class products at great prices
Top class products at great prices. Super quick delivery and great comms.
Highly recommended.
26 June 2025
Astonishing value for money.
Super fast delivery of my new kayak at an astonishing price. The icing on the cake was the extra 15% discount for a new account. I will definitely be using them again and would have no hesitation recommending them to anyone else.
24 June 2025
Excellent
Quick delivery. Excellent product. My daughters first board for herself and she was very happy. Great quality.
17 June 2025
Proffesional customer service and very…
Proffesional customer service and very quick delivery. The only place where you xan purchase YakAttack items in the UK. Highly recommend
23 June 2025
Item came next day
18 June 2025
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