Paddle Outlet Reviews 

261
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkably fast delivery times, highly competitive pricing, and an exceptionally responsive support team that readily assists with every single query. Online shoppers are consistently impressed by the sturdy packaging, high-grade materials, and valuable free gifts included with their water sports equipment. Though some reviewers noted occasional issues, such as unexpected postal charges, minor equipment flaws, or leaking parts reported on specific delivered items. A few people also mentioned that certain promotional accessories were no longer available online or that external international shipping carriers caused notable transit delays.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, frequently praising the great quality and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super fast shipping and... See more

Service

People report positive experiences with service, frequently highlighting fast responses and reliable... See more

Price

Clients share satisfaction on price, frequently highlighting competitive rates, big discounts, and great sale... See more

Quality

Reviewers express strong satisfaction regarding the exceptional quality and fantastic prices of the items.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my third purchase from paddle outlet and has always they are top for one of my online stores great communication and super fast delivery at great prices. You couldn't wish for any more

Rated 5 out of 5 stars

Not only did I find my kayak at a competitive price, I got a free dry robe. The packaging was really sturdy and arrived really quickly. I highly recommend this company. If yiou want excellent custo... See more

Rated 5 out of 5 stars

Easy transaction, quick delivery with good communication throughout. I bought the Beachbox shower for surf trips and camping. Great piece of kit. Will definitely use Paddle Outlet again!

Rated 5 out of 5 stars

I bought a three man kayak, paddles, a pump and life jackets. It was good quality at a good price so I was very happy. I did have trouble pumping it up on site and phoned Paddle Outlet but I couldn’t... See more


Company details

  1. #2 of 21 best companies in Adventure Sports
  2. #36 of 87 best companies in Outdoor sports shop

Written by the company

We specialise in selling premium paddle sports equipment within the UK and the EU.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

261 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(261)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Chinook 2+ man kayak ROCKS…

The Chinook 2+ man kayak is absolutely AWESOME! The bag could be a little bigger and stronger, but the kayak is lightweight, strong, maneuvreable, comfortable, efficient, easy to handle, stable, and looks good too!

27 April 2025
Rated 5 out of 5 stars

Excellent company to order from!

We ordered a replacement bladder for our Kayak but decided to replace the whole boat as it was 11 year old! Completed a request for a return and re-ordered the new kayak - both orders received within 24 hours of ordering. Would highly recommend Paddle Outlet!

12 May 2025
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️Excellent customer service from Paddle…

Excellent customer service from Paddle Outlet. We had delivery of our Tango 300
Family pack within 48 hours. Very quick and easy to inflate, robust, very good quality and easy to fit seats which are extremely comfortable when paddling as you can adjust the position. Ullswater was our first trip and spent a brilliant afternoon (Labrador too) out on the lake. Easy to deflate and put back in the carry bag, which we thought we would have problems with, but no it went in with room to spare. After partially inflating and gently rinsing with a hosepipe, it was left to dry in a shady spot in the garden. Totally thrilled with our purchase, thank you.

23 April 2025
Paddle Outlet logo

Reply from Paddle Outlet

Amazing! Its wonderful to hear how thrilled you are with your new purchase, happy to hear that we could provide what you needed for your first trip and what I'm sure will be many more adventures.

Rated 5 out of 5 stars

Good, prompt service

I purchased an Aquaglide DeSchutes Kayak, paddle and on a separate occasion hand pump. Purchase was very straightforward and items shipped and received very promptly. When the pump I requested was not in stock they emailed me promptly, suggesting a suitable alternative, which has worked well for me. Would recommend!

30 March 2025
Paddle Outlet logo

Reply from Paddle Outlet

Thanks for the great feedback, happy to help supply a suitable product for your Deschutes kayak

Rated 5 out of 5 stars

Phoned up at the end of December for a…

Phoned up at the end of December for a part. They told me it wouldn't be in stock till February due to shipping from the US. Looked again in February and it was in stock as promised. Ordered it and a couple of days later happy kayaking A+ 😀

28 February 2025
Rated 5 out of 5 stars

Hand

Connor and Seth were extremely understanding and helpful when dealing with our hand pump issue.

13 February 2025

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