Padel Market Reviews 5,014

Bought a racket at a great price. Excellent racket too…delivered on time with spot on tracking. Can’t fault it

Your prices inline are not including shipping. That was another $60 for me. Never again buying a liar company like yours

I bought an expensive racket and it arrived faulty. These things happen but there has been no urgency to get it replaced. I have had to message on WhatsApp, email 2 different email addresses and send a DM on Instagram to get one response. Still no solution in sight. I also received an email to rate the customer service that I haven't received. Very disappointed.

Edit: After almost a week of complaints all I have been told is that "the manufacturer is reviewing the evidence" with no explanation of the possible outcomes. Really really shocked this is how they treat their paying customers. If they send you a faulty item it should be replaced immediately.

The product was great delivery was before time so overall experience was great.

super and ok

We did not receive the right color of the product we purchased

Edited: We did not receive the right color of the product we purchased. Edited: The customer service is so good! They reached out to me personally to fix the problem and I was refunded for the error. I really appreciate a company that takes initiative and treats their customers well. Thank you for the great support!

Quite disappointed with the misleading marketing strategies. Was supposed to pay $198 ended up paying $315 because of DHL Express shipping I didn't ask for + Import duties that were never presented to me in the first place.

This completely defeats the purpose of buying from your store for a competitive price. Had this been clearly disclosed upfront, I would not have placed the order and would have purchased locally instead.

I believe that, as the merchant, PadelMarket is responsible for making international buyers aware of these additional costs before purchase. In my case, this information was not clearly visible.

I like the product, but this experience has been very disappointing.

I returned a jacket on 26th January as it was too small. Since sending it back, I have followed up four times via email and also sent a direct message on Instagram, which was read but not responded to.

The company has received the returned item, yet my refund has still not been processed and I have had no communication to explain the delay. There is no contact number available, leaving me with no other option but to leave this review.

Very disappointing customer service and lack of communication.

Definitely a place that everyone should avoid, especially since there are many stores with similar products and prices, a complete lack of contact, and they don't care about any after-sales service.

Good website and great prices really well packaged, very happy with my order

La descripcion del tamano de zapato en el website, es distinto al que llego en la caja de Joma (US size). La orden vino con un tamano distinto al que queria! Vivo en los Estados Unidos y la "tarifa" no estaba clara para mi. La descripcion de la tarifa adicional, no hace mi compra competitiva. Me Hubiese gustado entender el valor de la tarifa, entiendo es un porcentaje, debe estar claro!.

I ordered the racket still have not received it i will recieve it on tuesday hope the racket is not fake but real

I ordered a NOX racket and it arrived with a damaged case. The zip is broken, so you can’t even open or close it properly.
I emailed them straight away and have chased it up three times since. Every time I just get the same nonsense AI reply saying it’s been “passed to the relevant department” - and then nothing.
Find it staggering that companies like this are allowed to operate.

Put other possibilities for the shipping (gls in my zone isn't very good)

Great price on rackets of previous years models.

Extremely poor customer service. Ordered a racket over a week ago and have not received any form of update regarding the whereabouts of said racket. Have contacted customer support to no avail, they do not respond whatsoever.

Great product at a great price. Delivery was good, arrived on the sugested delivery date. You were kept informed every step of the way. Will be shopping with them again.

DO NOT TRUST THIS SELLER. I HAVE A FAULTY RACKET. THEY DO NOT RESPOND TO EMAILS. THEIR AI DOES NOT PROVIDE ASSISTANCE. THERE IS NO WAY TO CONTACT THEM TO CLAIM/COMPLAIN or get a refund/replacement.

the price was excellent, the shipment on the time expected, the racket feel good so far. next order i will ordering to the US because in Mexico the customs taxes are expensive, i payed like almost 60% of the price of my order!