I placed 2 orders. One was in error and i emailed padel market immediately after the order was placed. I got a response immediately saying the cancellation was forwarded to the correct department... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Racket came promptly using DHL. Much preferred delivery service provider, who was efficient and informative every step of the way. My Previous attempt with another (different)sports company, using... See more
Company replied
I purchased two pairs of shoes to compare sizing and decided to return the unworn pair. The item was only briefly tried on at home — original packaging, tags, and seals fully intact. I contacted cus... See more
Company replied
I purchased approximately one month ago through the Decathlon partner shop a padel racket at Padel Market. Unfortunately, I have noticed that the racket has developed a crack in the middle. Thi... See more
Company replied
Company details
Written by the company
Padel Market starts with the passion for padel and is driven by the desire to contribute to the growth and spread of this sport. We want to provide you the best equipment for improving and enjoying your game
Contact info
C/ Doctor Esquerdo, 105, 28007, Madrid, Spain
- info@padelmarket.com
- padelmarket.com
4.2
Great
5K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great price, Great Product
Good website, fast over seas delivery and great price, keep notified of every delivery step
5 March 2026
Great service from Padel Market
Great service from Padel Market, prices are great and delivery came earlier than expected, racket turned up in perfect condition, would definitely order from them again.
2 March 2026
Great company, very helpful and customer focused.
Poor information on sizes, no idea what medium, large or small actually are. Overall great service from Padel Market. I was able to return product very easily and they were quick and helpful with my queries. lets get a size chart on the site :)
27 February 2026
Love my new bat❤️
23 February 2026
I placed an order in error
I placed an order in error, I tried cancelling it immediately and it it wouldn’t allow me to. I then emailed more than 5 times and the “bot” responded telling me an agent would respond. Never received a response back.
23 February 2026
Reply from Padel Market
Hello John,
We’re very sorry to hear about your experience.
A member of our team will contact you shortly so we can review your case in detail and help resolve the situation as quickly as possible.
Kind regards.
Fast delivery and good price
Fast delivery and good price. I live in belgium and it took only 5 days to recive my order.
23 February 2026
Terrible experience
Awful experience, there is no contact from padel market using their WhatsApp, phone number, or email.
My package is now 8 days late and I’m being g emailed to rate my experience, so clearly padel market think my equipment has been delivered. Still no contact!!
20 February 2026
Reply from Padel Market
Hello Phil,
We sincerely regret that your experience was perceived in this way.
We have verified the status of the shipment and the order was delivered within the estimated time frame, taking into account that we work with business days (weekends and holidays are not counted).
In any case, we will contact you directly to review all the details with you and ensure that your experience with us ends up being positive.
Best regards.
Reply from Padel Market
Hi Yasmin,
Thank you for your review! Glad to hear your order arrived on time and in great condition 📦🚀
Hope you enjoy it on court and see you again soon 💙
Best regards,
Undisclosed 30% Surcharge AFTER Sale
I got charged $45 extra after the sale in import taxes to the US even though there was a box for item price, shipping and taxes that I agreed to as part of the sale. This was an increase of 30% on the price of the racket. There was no disclosure of supplemental taxes. I reached out to the store to try to work it out both via email and with their chat bot and never got passed the automatons to speak with a person. I tried to even offer to pay the equivalent of what I would have been charged locally in taxes, but was ignored.
17 February 2026
Reply from Padel Market
Hello Stewart,
We sincerely apologize for the inconvenience this situation has caused you.
We would like to clarify that import taxes for shipments outside the EU do not depend on our store, but on the customs regulations of the destination country. We do not charge these fees; they are determined directly by customs based on the type of product and its declared value.
That is why we indicate this information twice before and during the payment process.
We will send you an email with a more detailed explanation so that we can deal with your case on an individual basis.
Best regards,
I order my racket about 2 weeks ago and…
I order my racket about 2 weeks ago and still didn’t get it .
When shipping arrived the ask for me to pay taxes that was never mentioned before.
I emailed pádel market and no response.
Very disappointed
17 February 2026
Reply from Padel Market
Hello Ohad,
We’re truly sorry for the inconvenience this has caused you.
We’d like to explain that import duties on shipments outside the EU are set by the customs authorities of the destination country and are not controlled or collected by our store. These charges are determined directly by customs according to the product category and the declared value of the goods.
For this reason, we inform customers about the possibility of additional import fees both prior to checkout and again during the payment process.
We will be reaching out to you by email shortly with a more detailed explanation so we can review your specific case and assist you personally.
Kind regards,
New padel racket
I recently ordered a new padel racket and the whole experience was great. The website was easy to use, had plenty of detail about the products, and checkout was simple.
Communication was spot on too – I got regular updates so I always knew what was happening with my order.
The only small downside is that it ships from Spain, so delivery took a little longer than if it was coming from the UK. Nothing major, just something to be aware of if you need it in a hurry.
That said, the racket itself was 100% worth the wait. Great quality and feels amazing to play with.
I’d definitely order from them again and would happily recommend them to other padel players!
10 July 2025
Reply from Padel Market
Hi Sonny,
Thank you very much for your detailed review! We're glad to hear the website was easy to use and that you felt well informed throughout the whole process. It's great to know the racket lived up to expectations and feels good on court 🔥
We really appreciate the feedback as well, it helps us keep improving every day.
Hope you enjoy many great matches with your new racket, and we’ll be here whenever you need your next one 📦🙌
Best regards
Good product range & Prices
Easy to use website good product range and price.
Standard delivery to (UK) took about a week, progress was kept updated by courier and product arrived well packaged.
16 February 2026
Reply from Padel Market
Hi JC,
Thank you for your review! Great to hear you liked the selection and found the website easy to use. We're also glad the delivery went smoothly and everything arrived well tracked 📦🚀
Hope you enjoy your gear on court and see you again soon
Best regards
Good racket
The racket is good and not broken. But the delivery took quite a long time. At first it said that the delivery takes 2-5 workdays, in the end it was about 10 days or so.
17 February 2026
Customer service good
Issue with padel as it appeared to have been used. Customer service team sorted after a week with a partial refund.
26 February 2026
Unprompted review
Reply from Padel Market
Hi Jakob
Thanks a lot for the feedback! We’re glad everything went smoothly.
Hope to see you back soon💙
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.