I placed 2 orders. One was in error and i emailed padel market immediately after the order was placed. I got a response immediately saying the cancellation was forwarded to the correct department... See more
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Racket came promptly using DHL. Much preferred delivery service provider, who was efficient and informative every step of the way. My Previous attempt with another (different)sports company, using... See more
Company replied
I purchased two pairs of shoes to compare sizing and decided to return the unworn pair. The item was only briefly tried on at home — original packaging, tags, and seals fully intact. I contacted cus... See more
Company replied
I purchased approximately one month ago through the Decathlon partner shop a padel racket at Padel Market. Unfortunately, I have noticed that the racket has developed a crack in the middle. Thi... See more
Company replied
Company details
Written by the company
Padel Market starts with the passion for padel and is driven by the desire to contribute to the growth and spread of this sport. We want to provide you the best equipment for improving and enjoying your game
Contact info
C/ Doctor Esquerdo, 105, 28007, Madrid, Spain
- info@padelmarket.com
- padelmarket.com
4.2
Great
5K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order, quick serve, unbelievable variety of products from different companies and different models of rackets
29 December 2025
Quick delivery and great price
29 December 2025
Reply from Padel Market
Thanks for your review! 😊🎾 We’re glad you were happy with the overall experience. Enjoy your gear and have some great matches on court! 💪🔥
Very user-friendly website and great…
Very user-friendly website and great customer service.
You receive your package fast and safe!!
Nice work,as a PRO....😉!!!
Thank you.
29 December 2025
Reply from Padel Market
Hi Athanasios, thank you very much for your great feedback! 😊🎾 We’re especially happy to know that our customer service made a positive difference and that you felt supported throughout the process. Taking care of our players and making everything smooth and reliable is a top priority for us. Enjoy your gear and see you soon on court! 💪🔥
The service is horrible
The service is horrible.
I have order the racket for 137 euros and paid 40 euros taxes with a delivery to Thailand. I got a racket with all of scratches, and obviously used before!
I went to the customer support. They asked me the serial number of the racket and immediately disappear. Nobody got back to me after 3 weeks. Avoid that market.
7 January 2026
Unprompted review
Reply from Padel Market
Hello Artem,
We are truly sorry for the situation you described and we fully understand your frustration. We would like to inform you that we have already contacted you in order to provide a solution and support you throughout the process until the case is properly resolved.
We remain at your disposal to assist you.
Kind regards
Random VAT charge at delivery and no…
Random VAT charge at delivery and no returns
1 December 2025
Unprompted review
Reply from Padel Market
Hello Viktoria,
We are sorry that your experience was not entirely positive.
We would like to explain that, as an e-commerce company that ships worldwide, we have no control over import processes or the specific taxes of each country. For this reason, we have indicated on our website, in the shopping cart, that we do not cover these taxes.
This is because, commercially speaking, it is impossible for us to manage each customs process, as each country has a different system and different fees.
In any case, we have contacted you to explain the issue in more detail, and we are here to help you with anything you need.
Regarding returns, you can review our Refund Policy section, where this topic is explained.
Best regards,
Reply from Padel Market
Thanks so much for your review! 😊🎾 We’re glad everything met your expectations and arrived quickly. Enjoy your gear and have some great games on court! 💪🔥
The racket I ordered for my son was…
The racket I ordered for my son was damaged in transit. I have been waiting a month now - I have sent numerous photos and was promised a quick response as they realised it was a Christmas present. I have not heard anything since the middle of December despite chasing!! - No goods or refund offered!!
9 December 2025
Unprompted review
Reply from Padel Market
Hi Sarah,
We apologize for the bad experience. I can confirm that a member of the team has just contacted you to resolve the issue as soon as possible.
Best regards,
Reply from Padel Market
Hello Matteo,
We would like to inform you that we have already contacted you to assist you and follow up on the resolution of your case.
We look forward to your response so that we can move forward and resolve this as soon as possible.
Best regards
Reply from Padel Market
Hello Anna,
A member of the team has just contacted you to provide support on this matter and give you any clarifications you may need.
Best regards
Great prices and prompt delivery- the…
Great prices and prompt delivery- the order came only a day later than they said it would and that is totally understandable as I ordered during the busy Christmas period.
24 December 2025
Reply from Padel Market
Thanks a lot for your feedback! 😊🎾 We’re really glad everything went smoothly, especially during such a busy time of year. Hope you enjoy your gear and have some great matches on court! 💪🔥
Reply from Padel Market
Grazie di cuore per il tuo feedback! 😄🎾 Siamo felici che tutto sia andato per il verso giusto e che tu sia pronto a goderti il gioco in campo. Buone partite e divertiti! 💪🔥
Racket came cracked and no response
I’ve contacted them on social media and by email but still no response. A bout 8 days ago a racket arrived (after about 10 days) and it came cracked. Within minutes I emailed to show them the racket and if I could get it replaced. I know it’s over the holidays but they’re online and ignoring the messages.
Still haven’t heard back. It was an expensive racket so it’s very disappointing and wondering if I’m maybe stuck with a cracked racket. Very very poor service.
22 December 2025
Unprompted review
Reply from Padel Market
Hello Enda,
We apologize for what happened. We confirm that a member of our team has just contacted you to provide support on this matter.
Best regards
Reply from Padel Market
Hello Yelzhan,
Thank you for your review! 😊
We’re happy to hear that the experience was helpful and smooth. We’re always here if you need us 🙌
Regards
Reply from Padel Market
Hello Mostem,
Thank you for your review! 😄
We’re glad to hear you’re happy with the product quality.
Enjoy it on court and have great matches ahead 💥
Regards
No action taken when requested several times
5 minutes after ordering the padel I asked for the delivery address to be altered. Check the email chain. Despite the 10 days until delivery this did not happen. Inexcusable!
12 December 2025
Reply from Padel Market
Hello Fiona,
We sincerely apologize for the situation and fully understand your frustration. However, we would like to clarify that at the time, a member of our team contacted you and confirmed that we would request the address change, also informing you that this type of change can cause delays in delivery.
We see that the package has already been delivered, and for us, the most important thing now is to confirm that everything has arrived in order. Therefore, we will contact you directly to ensure that the delivery was correct and to help you with anything you need.
Thank you for sharing your experience; it helps us to continue improving.
Best regards
I still haven’t received my racket so I…
I still haven’t received my racket so I find it hard to give more than 2 stars
12 December 2025
Reply from Padel Market
Hello,
We understand your frustration and are sorry for the situation. We would like to inform you that a few days ago we contacted you by email, as we need some information from you in order to move forward and assist you with the delivery.
Please check your inbox and reply to our email so we can handle your case as soon as possible. We are here to help and support you until this is resolved.
Kind regards
Ignored by customer service
We’re great when I was ordering, but unfortunately I had to return my order while it was on the way and after contacting support they told me to refuse delivery to ease the return process. But ever since then they have ignored my messages asking for my money back??
22 December 2025
Unprompted review
Reply from Padel Market
Hello Mohammed,
We’d like to confirm that we have just proceeded with the solution to your case, and everything is now being handled accordingly.
Thank you for your patience. If you need any further clarification, we’re here to help.
Regards
Reply from Padel Market
Hello Anthony,
Thanks a lot for your review! 😄
We’re happy to hear you liked our fast delivery and great prices
We hope your purchase joins you in many padel matches ahead 🔥
Regards
Excellent product and faster than…
Excellent product and faster than expected delivery
9 December 2025
Reply from Padel Market
Hello Nigel,
We’re really happy to read this! 😄
Great to know you loved the product and that delivery was faster than expected 🚀📦
Now it’s time to enjoy it on court and play some great matches 💥
Thanks for choosing us!
Regards
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