Paessler PRTG Reviews 1,159

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

SMB. Used Free PRTG (<100 sensors) since PRTG came on market (a looong time ago). It has always worked as configured and expected. It is fantastically flexible and is used fully at two geographical... See more

Company replied

Rated 2 out of 5 stars

Licensing prices have gone thru the roof for a product that really does not match value for the price we're paying. Even after a generous discount, we're 200% up on license cost.

Company replied

Rated 5 out of 5 stars

Clean UI, easy to use for causal usecase while allowing experts to config more detail configuration. Love the onboarding process which guides me through all basic steps i need to take for the setup. A... See more

Company replied

Rated 5 out of 5 stars

PRTG Provides us a rich experience in handling Network & Server devices with quality sensors. We are able to get both Realtime as well as historic data with multiple custom attributes. Moreover MIB's... See more

Company replied

Company details

  1. Software company

About Paessler PRTG

Written by the company

Since 1997, we offer monitoring solutions for businesses across all industries and all sizes, from SMB to large enterprises. Today, more than 500,000 users in over 170 countries rely on PRTG and other Paessler solutions to monitor their complex IT, OT and IoT infrastructures.

Discover our 3 Paessler PRTG products:

PRTG Network Monitor

Keep an eye on all systems, devices, traffic & more

- Best fit for small & medium environments
- Start monitoring with our on-premises solution
- Perpetual license

PRTG Enterprise Monitor

Scalable software for monitoring large IT infrastructures

- For large & very large environments
- Keep an eye on your business services, SLAs, and entire IT system
- Get started with our most scalable enterprise network monitoring software

PRTG Hosted Monitor

Leave the hosting to us

- For cloud and hybrid IT infrastructures
- Monitor up systems, devices, application and services
- Suited for small to large environments
- Start monitoring with our cloud-based monitoring solution

Learn more about Paessler and PRTG at www.paessler.com/company/about-us


Contact info

3.3

Average

TrustScore 3.5 out of 5

1k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great monitoring platform with minimal setup and maintenance

Nice thing about PRTG is it will cover 80-90% of your monitoring needs with minimal setup and ongoing maintenance. Highly recommended.

We use it for monitoring system, application & db uptime and performance.

12 April 2022
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Glenn,
Thank you so much for taking the time to leave us this review!

Cheers,
Paessler AG

Rated 3 out of 5 stars

PRTG is pretty and it mostly works, but...

PRTG is pretty good as it goes and gives little issues, and I'd give it 5 stars if it were not for; Its windows based, and its ridiculously expensive. You get 100 sensors free, but if you want 101 or 120 its £1000+ which makes no sense at all.

9 April 2022
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Richard,
Thanks for sharing your review with us and the community! Our Multi Platform Probe which can also be installed on Linux systems is currently still in alpha stage but we are constantly working on further development.

Cheers,
Paessler AG

Rated 5 out of 5 stars

This is a very productive tool

This is a very productive tool, especially and mostly for ISPs or those who are the administrator of the Network who can monitor the network without any bother and give us the capability to generate the report as well,

all the best team

4 April 2022
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Thank you so much for taking the time to leave us this amazing review!

Cheers,
Paessler AG

Rated 5 out of 5 stars

Great visibility into your network

Great visibility into your network. Cannot work without it. A total necessity if you have critical servers and services that need to stay up

31 March 2022
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Garry,
We're happy that you're happy! Thanks for leaving us a review!

Cheers,
Paessler AG

Rated 5 out of 5 stars

Perfect

Does what it has to do and always reliably

10 March 2022
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Matthias,
Thank you for taking the time to leave us this review!

Cheers,
Paessler AG

Rated 5 out of 5 stars

This is a very helpful tool

This is a very helpful tool, especially for System admins who need to monitor Network infrastracture.

9 March 2022
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Thank you for leaving us a review! We are happy that you are enjoying PRTG!

Cheers,
Paessler AG

Rated 4 out of 5 stars

This is a very helpful tool

This is a very helpful tool, especially for System admins who need to monitor Network infrastracture.

26 January 2022
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Thanks for sharing your review with us and the community!

Cheers,
Paessler AG

Rated 2 out of 5 stars

Looked very promising but alas no.

This looked like a very promising tool. It was very easy to deploy, alerting via PowerShell scripting to our CLI ticket tool was going to be easy and node grouping with individual credentials for each group would have made our lives easy. However upon adding our first node it was discovered not only does each node need an SNMP Trap Receiver Sensor (which takes a license) but it doesn't even support SNMPv3 traps. The cost of the license was manageable but the encrypted communication of all traffic, including management has been not only a corporate requirement but has been in NIST (and thus GxP) for many years.

19 January 2022
Unprompted review
Rated 5 out of 5 stars

simple and easy

It's simple and faster to setup and maintain the tool and it's highly customizable according to the requirements.

12 January 2022
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Thank you very much for your review!

Cheers,
Paessler AG

Rated 5 out of 5 stars

Best monitoring tool on the market

Best monitoring tool on the market. Easy installation and configuration.

10 January 2022
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

We're happy that you're happy! Thanks for leaving us a review!

Cheers,
Paessler AG

Rated 1 out of 5 stars

Absolutely no one works for PRTG..

Absolutely no one works for PRTG... Been a customer for 3 years and you will pay a lot of money for absolutely ZERO support EVER. Even after paying a renewal fee for "maintenance" I cannot update or get any response from them. Save yourself and your company any money and do not purchase this product. Again, there is ZERO support and no one will ever answer your email

10 January 2022
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Anthony,
Thank you for your feedback. We are sorry to hear about your frustration, as this does not meet our standards. We have checked all incoming emails and we are sure that we have answered your request. Of course, we cannot exclude the chance that a technical problem has occurred and would therefore like to ask you to contact us again.
We apologize again for any inconvenience!

Regards,
Paessler AG

Rated 1 out of 5 stars

I email support with an issue and they…

I email support with an issue and they did not contact me

4 January 2022
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Miguel,
Thank you for your feedback. We are sorry to hear about your frustration, as this does not meet our standards.
Would you please send us your request again?

Paessler AG

Rated 5 out of 5 stars

Easy to configure.

Easy to configure.
East to use.

3 January 2022
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Thank you for leaving us a review!

Cheers,
Paessler AG

Rated 5 out of 5 stars

A very useful tool for monitoring…

A very useful tool for monitoring devices within or when located out of the network. Recommendation: please invent some features that will be active stresser-based.

3 December 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Thank you so much for taking the time to leave us this review!

Cheers,
Paessler AG

Rated 5 out of 5 stars

Best monitor tool!!

Best monitor tool!!! I had Nagios before but it was really dificult to create custume sensors, it was a headache. With PRTG is very easy and all configurations is made in the GUI interface, very happy.

2 December 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Adrian,
Thank you for leaving us a review! We are happy that you are enjoying PRTG and we love hearing about how you are using it.

Cheers,
Paessler AG

Rated 5 out of 5 stars

Network, Service and Performance monitoring at it's best

I use both flavours. The 100 sensor "free"-Version to monitor various home office devices (Switch, WLAN, Wallbox, Energy, Temperature, my public webserver and Mailserver etc)
We also use a paid version to monitor our company network and services.
Very easy to install, configure and can be Extended with scripts. If you look for a windows tool, then you should play with PRTG.
It's a service monitoring and performance measuresment tool. It is not as powerful like grafana with "numbers" or splunk with log messages. It's not a SIEM but if you know that, you will have source success. More like Nagios, Incinga, Whatsup etc but on Windows.

29 November 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Frank,
Thank you so much for taking the time to leave us this amazing review! The team here at Paessler is thrilled to hear such good feedback. We are happy that you are enjoying PRTG and we love hearing about how you are using it.

Cheers,
Paessler AG

Rated 5 out of 5 stars

This is the best monitoring tool I have…

This is the best monitoring tool I have tested so far, easy to install, setup and configure. We will start implementing it on all of our platforms.

/Steen

10 November 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Steen,
we are so grateful for your kind words. Thanks for sharing your review with us and the community!

Cheers,
Paessler AG

Rated 3 out of 5 stars

General Tool still growing

Good for bandwidth monitoring, But not good for detail analysis, No built-in analysis. SNMP support is not good.

10 November 2021
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Thank you for your feedback regarding PRTG. We're sorry to hear about these problems. Did you reach out to our presales@paessler.com team or support@paessler.com team for help?

Cheers,
Paessler AG

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