Paint Monster logo
Visit website

Paint Monster Reviews 216

•
TrustScore 4.5 out of 5

4.5

Paint shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders often arrive quickly and on time. Many appreciate the competitive pricing and the excellent quality of the products, including hard-to-find items. The ordering process is frequently described as easy, and the customer service is highlighted for its helpfulness and prompt resolution of issues. However, some customers experienced delays with their orders, with a few mentioning that delivery took longer than expected or that items were not dispatched within the promised timeframe. A small number of people also reported issues with paint color matching or problems with the website during ordering.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the great paint,... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and competitive... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent and efficient service,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process very easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had a couple of things from Paint Monster. Both orders shipped within a couple of hours and the first one arrived as expected. Second one unfortunately got stuck with Royal Mail. Quick check and... See more

Rated 5 out of 5 stars

Had a slight problem with the paint but the matter was sorted very quickly and a delivery was made the next day. Really great customer support. Would definitely use them again. Thank you.

Rated 5 out of 5 stars

Amazing service, helpful staff when I needed to amend my order and then the paint arrived the very next day, packed efficiently and securely. I rarely provide any feedback, but in this case Paint Mon... See more

Rated 5 out of 5 stars

Always do there best to get you the right paint on time at a competitive price. I have purchased many tins of Teknos over the past few months and they always arrive on time and of a consistent colour... See more

Company details

  1. #32 of 47 best companies in Paint shop

Written by the company

The Paint Monster Team have been trading for over 50 years, we deliver a wide range of painting and decorating supplies to trade and DIY customers. Paint Monster continues to grow, with Industrial wood and metal finishing products across the North of England. Many of the leading brands we stock and supply include: Teknos, Owatrol, Treatex, Fiddes, Johnstone’s and Leyland Paint… too many to mention them all!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service.

Amazing service, helpful staff when I needed to amend my order and then the paint arrived the very next day, packed efficiently and securely. I rarely provide any feedback, but in this case Paint Monster definitely deserve this review.

27 June 2025
Rated 5 out of 5 stars

Great service

Great service.

I was right on the line for next day delivery, but lovely lady I spoke to made a real effort to get my order turned around and out the door for a Sat delivery.

Will definitely use again!

20 June 2025
Rated 5 out of 5 stars

Excellent

I've had a couple of things from Paint Monster. Both orders shipped within a couple of hours and the first one arrived as expected. Second one unfortunately got stuck with Royal Mail. Quick check and a replacement was sent directly to my job site and arrived before I did the next day. Great service and service recovery. Can't fault them

30 May 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look