I just accidentally saw pakke.dk while searching how can I send my documents overseas. Tried to get a quotation and found the cheapest but fast way of sending my document. I have sent my doc... See more
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I just accidentally saw pakke.dk while searching how can I send my documents overseas. Tried to get a quotation and found the cheapest but fast way of sending my document. I have sent my doc... See more
We are involved in business working 24/7. Every weekend one of our employees has a weekend duty with notifications on the phone on so to react for any e-mails arriving. One Saturday, on my duty... See more
Pakke.dk is unreliable and overpriced, with around a 50% success rate at best. Scheduled pickup slots are frequently missed, and customer support is slow and takes little responsibility when things go... See more
Company replied
Company details
Written by the company
Pakke.dk er en dansk virksomhed etableret i 2012 med datterselskaber i Sverige, Norge og USA. Pakke.dk har gennemført mere end 1.5 millioner forsendelser - og har hertil en stor fast kundebase som jævnligt benytter hjemmesiderne i 4 lande.
Contact info
Ringvejen 1, 8500, Grenaaa, Denmark
- 70 201 401
- info@pakke.dk
- pakke.dk
3.0
Average
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 29% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good and fast service door to door
26 October 2023
Good service
24 October 2023
Very satisfied with the service.
17 October 2023
This is the worst shipping agency,after…
This is the worst shipping agency,after filling form they were fast for the payment which I did for a luggage from Sweden to USA.Over 2months today they have not even pick up the parcel nor refund me 😠😠😠😠😠
19 September 2023
Unprompted review
Reply from Pakke.dk
Hello Ning,
We are sorry to receive your review and are eager to find a solution to this situation. We need information about your order, as we cannot see you in the system by your name only. If you would like to elaborate on your issue and inform us of your order details, please contact support@pakke.dk. We will respond to your inquiry as soon as possible.
Kind regards,
Pakke.dk
Fin service
2 October 2023
Quick shipping
1 October 2023
God service
1 October 2023
Quick delivery
27 September 2023
Easy to use
Easy to use. Basically does what it says on the tin which is what you want for delivering something.
20 September 2023
Reply from Pakke.dk
Hello Dom,
We are very sorry that your package was damaged during transport. Please contact our customer service regarding this, as they have the opportunity to contact our subcontractor and start a claim. Sorry for the inconvenience.
Best regards,
Pakke.dk
Shipment lost
Unfortunately pakke.dk lost our shipment. They only cover 500 DKK of the loss which is not nearly sufficient. We are very disappointed in the delivered service and would strongly recommend to not use this provider for your shipment.
15 September 2023
Unprompted review
Reply from Pakke.dk
Hello Anne,
We are sorry to hear about the issues you have encountered with your shipment. We understand your frustration, so we want to clarify the situation. First, it is essential to note that the loss of your package occurred during the transit handled by our courier rather than Pakke.dk directly. Furthermore, we always recommend customers consider additional insurance for valuable items, as our base coverage of 500 DKK will only sometimes be sufficient. If you have further questions regarding the matter, please contact our customer support team.
Best regards,
Pakke.dk
good to use this
27 August 2023
Costing me extra expenses without having prior information
I was asked to pay more when the package arrived to the country I sent before delivery. I paid already what it costed. Plus, I have extra works of custom declaration which for the busy people is an extra work. I was not informed before the order that it would cost more. So, I think this is very bad service and I would not collect my deliver if I have to pay more as it is not fair enough and I felt that I am cheated by the Pakke. I would not recommend pakke at all.
It is good to well inform clearly since we check the quote that we might need to pay more.
Pakke.dk replied me to this comment that it is the custom of Thailand that charge me the additional cost. I thanks for the Pakke.dk's reply. However, the problem that I complained to Pakke.dk is that the information that this kind of cost charged by the custom of the respective country that we send the package could be charged as per the monetary values of the things that you declared as custom clearance is not given clearly by the package by the time when we ordered the delivery. So, this means that the Pakke.dk has a weakness in information giving mechanism and this should be addressed. So, as a customer of the Pakke.dk, I should this feedback to you as I hope the company want to be happy and proud as their customers are happy with the service having their valued staffs are well delivered.
23 August 2023
Reply from Pakke.dk
Hello,
We are sorry to receive your review, as we find it quite unfair. You are being charged by customs authorities in Thailand because you, as the receiver, have to pay customs duty on your shipment. We are not in charge of customs and cannot include this expense in your original price. We did our best to advise you regarding the matter, but we do not have the power or authority to exempt you from customs duties.
/ Pakke.dk
Dtet er en god job de er fleksibel og…
Dtet er en god job de er fleksibel og flink mennesker
22 August 2023
Really happy using Pakke.dk The website…
Really happy using Pakke.dk The website is very easy to use.
31 August 2023
Unprompted review
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