Great boots - always comfy from the get go and no need to wear in. I think these are now my 7th pair! Only downside is the shipping time to the UK is relatively long (for example, I purchased on... See more
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Update 21st July - I received a reply from Customer Services, initially to say they couldn't contact the delivery company. When I responded to that email they replied saying I would receive a full... See more
Company replied
Nothing to complain about really. Would have been nice to have a quick delivery method though. Thankfully, they use UPS, so you know that you should get your parcel!
Beautiful boots! But… had to return. I bought a size 5/38. I am usually a size 5 but these were really too tight and small. Didn’t want to order another bigger size as had no guarantee they would fit.... See more
Company details
About Palladiumboots
Written by the company
PALLADIUM® UK Trustpilot Profile
Welcome to the official Trustpilot profile for PALLADIUM® UK
Thank you for sharing your review with us!
Over 75 years of crafting style-savvy, utility-inspired footwear has taught the French heritage brand Palladium a thing or two about building gear that lasts and has helped the brand earn its stripes in creating a uniform for the people.
From its roots in developing footwear for the French Foreign Legion in the 1940s to its evolution in supplying trek-ready options for the Great Outdoors, the road Palladium has traveled has connected the brand with a dizzying diversity of people, places, and cultures. In doing so, the decades traversed have instilled in Palladium an inherent respect for freedom, progress, and discovery.
Palladium's eco-conscious credentials inch ever closer to its 2025 goal of becoming 100% sustainable. In support of its ethical targets, each season the brand donates thousands of boots to global charities. And if the journey has equipped us with anything, it is a belief that life has so much to offer if you #daretodiscover.
We celebrate those who explore urban environments with a bold and audacious attitude. Embracing the unexpected everyday. Conform only to your own expectation. Be free and confident. Discover beyond boundaries. #DARETHEUNKNOWN
Customer Service Promise:
At Palladium UK, your satisfaction is our top priority. Our dedicated team is committed to delivering exceptional customer service, going above and beyond to ensure your needs are met. Whether you have questions, concerns, or need assistance in finding the perfect pair of shoes, our friendly team is here to provide personalized support. Contact our Customer Service.
Contact info
France
- palladiumboots.co.uk
3.9
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely love your site,I ordered 2…
I absolutely love your site,I ordered 2 pairs of stranger things boots. Fantastic quality and great service from beginning to end. Will definitely order from you again. One very satisfied customer.
9 February 2026
Sadly waited over a month for my order…
Sadly waited over a month for my order only to see the payment had been refunded. No reason or contact
9 January 2026
Reply from Palladiumboots
Hello,
Thank you for your message, and we’re very sorry for the confusion and lack of communication.
After checking your order, it appears that the parcel was returned to the sender. Once it was received back at our warehouse, a full refund was issued automatically.
We completely understand how frustrating it must have been to wait over a month without any update, and we sincerely apologize that you were not informed of the situation sooner.
Best,
Kswiss Team
Excellent boots
6 January 2026
ACE CITY SHEL CHUKKA
ACE CITY SHEL CHUKKA
I love this shoes. Very premium
4 March 2026
Unprompted review
Excellent pair of boots at a very good…
Excellent pair of boots at a very good price
Service very good
7 January 2026
Using Evri as a delivery partner is a…
Using Evri as a delivery partner is a huge mistake.
The driver simply left the box on the front step. On the top of the box was a label that not only had the address but the £125.00 value of what was inside.
No attempt was made to ring the doorbell or knock on the door.
As long as you continue to use Evri I will not be purchasing anything else.
6 January 2026
Reply from Palladiumboots
Hello,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your delivery experience. What you’ve described is not the level of service we expect, especially regarding the parcel being left unattended without any attempt to contact you. We also understand your concern about the visible value on the label, and how this could feel unsafe.
While Evri is one of our delivery partners, your experience clearly does not reflect the standards we aim to provide. We are sharing your feedback with the relevant teams to help prevent this from happening again.
We completely understand your frustration and the impact this has had on your trust. If there’s anything we can do to assist you further or address this situation, please don’t hesitate to let us know, we’d really appreciate the opportunity to help.
Kind regards,
Palladium team
Nice boots
Nice boots, sizing a bit awkward, had to send a few back as too small, and refunds take such a long time even after returns are received. Otherwise good, sale prices are decent, bought 2 pairs in fact. Thanks.
5 January 2026
Slow delivery, not much response
You will get tracking info which is helpful, although Palladium did not respond to my requests for an update until about a day after the product arrived
29 December 2025
This has got to be the worse company I…
This has got to be the worse company I have dealt with.
I ordered a pair of boots back in January which was too small, I sent them back, I received an email on the 30th Jan to confirm they had received my return item, it is now February 27th and I have still not received my refund. This is very poor.
27 February 2026
Unprompted review
I love Palladium
I love Palladium boots and costumer service too. Never had a problem. I purchased boots and they did’t fit, I need it to swap for bigger size. Helpdesk was very approachable and return was very fast. Only what I would suggest, instead of return and make new purchase, I would prefer exchange of the product. It would speed up the process. However, it’s always pleasure to buy my new Palladiums. Thank u!
2 January 2026
Appalling delivery policy and zero customer service
I ordered boots on 7th January. On 16th January I received an email saying they had been delivered to an "outhouse" in my property. I live on a busy London street with multiple people passing by throughout the day. I certainly don't have an outhouse!
Anyway, the boots were not there when I returned home. I have emailed 3 times but received no response to date
16 January 2026
Unprompted review
Reply from Palladiumboots
Hello,
We are very sorry to hear about the delivery issue and understand how concerning this must be.
To investigate this matter properly, we will need your order number, as without it we are unable to locate your purchase in our system. Please contact us with your order details, and we will work to resolve this issue as quickly as possible.
Thank you for your patience, and we apologize for the inconvenience caused.
Kind regards,
Customer Service Team
Terrible customer service
Terrible customer service. Ordered some boots as a birthday present in the black Friday deal - they took 3 weeks to process the order after which they told me they couldn't fulfill it. Looked online and they still had the boots but wouldn't respond to my emails and no number to call. Truly rubbish
19 December 2025
Reply from Palladiumboots
Hello,
We are very sorry for the negative experience you’ve had. We would like to clarify that we responded to your inquiry in December regarding your order.
Unfortunately, during the Black Friday period, high demand and stock fluctuations sometimes prevent us from fulfilling certain items, even if they appear available online. We understand this is frustrating, especially when it was meant as a birthday gift.
If you have not received our previous response or if the issue is still unresolved, please contact us again with your order number so we can review your case and assist you promptly.
Kind regards,
Customer Service Team
Lined boots come up smaller.
Had to send an item back as although bought the same size as previously they came too small. Also very annoying with shoes to have to pay for returns! Puts me off buying from here but my current boots are great!
18 December 2025
Beautiful boots
Beautiful boots! But… had to return. I bought a size 5/38. I am usually a size 5 but these were really too tight and small. Didn’t want to order another bigger size as had no guarantee they would fit. Also the refund took nearly a month to be processed! Hence the 4 stars.
19 December 2025
Socks bought shrunk after one wash
Socks bought shrunk after one wash. Washed on a low wash very poor quality for price paid.
15 December 2025
Reply from Palladiumboots
Hello,
We are very sorry to hear about the issue with your socks. This is certainly not the experience we want our customers to have.
To help us investigate and resolve this matter, please contact us with your order number and photos showing the shrinkage. Once we receive these, we will review the situation and get back to you with a solution.
Thank you for bringing this to our attention, and we apologize for the inconvenience.
Kind regards,
Customer Service Team
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