Palmetto Publishing Reviews 

1,091
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated and professional staff for their helpfulness, patience, and supportive guidance throughout the publishing journey. The service provided is frequently described as exceptional, with many appreciating clear communication, personalized attention, and an efficient process. Reviewers are particularly impressed with the quality of the final product, noting their books were brought to life as envisioned, often with beautiful covers and layouts. However, some people were dissatisfied with aspects like sloppy or rushed work, missed editing deadlines, and insufficient feedback. A few customers also noted issues with post-publication support, such as e-book delays and concerns about global distribution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the professional and... See more

Product

Customers had positive experiences with product, with many expressing satisfaction with the final outcome and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second book with Palmetto, and the second experience mirrored the first—exceptional support offered in all dimensions. Everything was done well and undertaken in a timely way. Quality and r... See more

Company replied

Rated 5 out of 5 stars

Amazing people who are definitely dedicated to their work and yours. No issues, consistent communication,updates,emails and text. Palmetto Publishing is a company that you can trust. And finally,... See more

Company replied

Rated 5 out of 5 stars

A+ for Communication. I was kept in the loop continuously. Palmetto has a wonderful team of caring and very efficient professionals. I am so happy I chose to publish my book with Palmetto. I was i... See more

Company replied

Rated 5 out of 5 stars

All of my experiences with this organization have been outstanding! Anna Lynch, in particular, has been consistently helpful, responsive, and supportive throughout the entire process. She has been a p... See more


Company details

  1. Book Publisher
  2. Multimedia and Electronic Book Publisher

Written by the company

Palmetto Publishing is an independent self-publishing house in South Carolina, we at Palmetto Publishing believe that every person has a story to tell. We are passionate about giving authors the opportunity to share those stories with the world, providing them with an incomparable publishing experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,091)

342 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Transparency

I appreciate that their costs are up front and you can customize your package specifically for your needs. I appreciate their transparency throughout the process. And I really appreciate Abigail and Ryan's support!

24 April 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

They truly are phenomenal! Thank you so much!

Rated 5 out of 5 stars

Abby is a fantastic literary midwife…

Abby Stahl is a fantastic literary midwife. Her attention to detail, knowledge of industry shifts, and flexibility have completely changed how I approach my work. She's patient, decisive, and genuinely invested in her authors' success. If you're serious about publishing, she's the partner you need."

21 April 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

This made our entire team's day! Thank you so much for trusting us with your book!

Rated 5 out of 5 stars

My Book Published by Palmetto Publishing Company

I appreciate Palmetto Publishing Company. Lilly Flowers and Abby were fantastic! I recommend Palmetto Publishing Company to all who wants a book published.

28 April 2026
Unprompted review
Palmetto Publishing logo

Reply from Palmetto Publishing

We truly appreciate you! Thank you! They really are the dream team!

Rated 5 out of 5 stars

Amazing first publishing experience!

I really enjoyed my experience with Palmetto Publishing. My publishing consultant, Roy, was very respectful and helpful in providing explanations about the various aspects of my package. He was able to put together a package that best suited me after our first talk and was able to ensure I received the book experience I wanted while remaining within my budget. I never felt pressured to buy what he was suggesting, and he was more than willing to tweak my package based on my feedback. My project manager, Natalie, was equally respectful and always responded to my questions within a week. She made sure I knew exactly what was needed from me at each stage of my publishing journey and alerted me as soon as a step was done on Palmetto's end. As soon as I had completed a step in the process--such as revising my cover design--Natalie was quick to let me know she had received my feedback and send that on to the respective designer for further changes or to solidify my design. I have full confidence that Palmetto was working their hardest and fastest during the process. I will note that the process took 3 months, which was the expected amount of time, and the low end of pricing starts at around $2500 to $3000. I personally felt that I received my money's worth, but I know that price may come as a shock to some people, so I thought I would mention that.

9 April 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

Thank you so much for your honest feedback and for trusting us with your book! We truly appreciate you!

Rated 5 out of 5 stars

Incredible Support from Start to Finish

Incredible Support from Start to Finish
Working with Palmetto Publishing has been a great experience, especially as a first-time author. The process can feel overwhelming, but they made it smooth and manageable.
Julia McKenna was a huge part of that. She was there every step of the way—patient, helpful, and always willing to guide me when I needed it. I couldn’t have done this without her support.
I’m very thankful for the entire team and everything they’ve helped me accomplish.

24 April 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

Julia is awesome! Thank you for trusting us with your book!

Rated 5 out of 5 stars

Wonderful aross the board

Across the board, customer service was excellent! They were extremely responsive, and followed through on everything they promised. They made publishing stress-free and the quality of the book was great! Throughout the process, they provided the support I needed.

10 April 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

Thank you so much! We strive to make every experience phenomenal and truly appreciate you!

Rated 5 out of 5 stars

Being a first time author required…

Being a first time author required guidance from the business aspects and the completion of my book. Both the project manager and the business advisor were great!

23 April 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

Thank you! We are so happy we could bring your book to life for you!

Rated 5 out of 5 stars

I have nothing but good things to say…

I have nothing but good things to say about Palmetto Publishing. They guided me through the process step-by-step and answered any questions I had immediately. Working with Olivia and Danyel made the process even better I would love to work with them again. Thank you for bringing my book to life!

22 April 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

Thank you! They are amazing! We appreciate you trusting us with your book!

Rated 5 out of 5 stars

My experience

I had great experience from start to finish. Everyone was helpful throughout the process.

21 April 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

Thank you so much!

Rated 5 out of 5 stars

Great Company to Work With

What a wonderful company to work with! They were upfront with pricing and very communicative. As a first-time author, I had lots of questions, which they were happy to answer. I will definitely be publishing with them again in the future.

21 April 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

We truly appreciate your kind words! Thank you!

Rated 5 out of 5 stars

Very clear process and upfront pricing…

Very clear process and upfront pricing from the start. They did what they said they would do. My book turned out great, terrific cover that they created. It took me a few months between editing steps but they never forgot about me or where I was in the editing process.

14 April 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

Thank you so much for your kind words! We truly appreciate you!

Rated 5 out of 5 stars

I am really glad I found Palmetto…

I am really glad I found Palmetto Publishing. They did a wonderful job helping make my books real. They helped me edited, write, and designed my books. Maybe one day I'll tern my books into a TV series.

23 April 2026
Unprompted review
Palmetto Publishing logo

Reply from Palmetto Publishing

Thank you so much! We truly appreciate you trusting us with bringing your books to life!

Rated 5 out of 5 stars

A Happy First Time Author

They cared about me as a person and were attentive and responsive to my need and vision. Rapid service and excellence beyond my expectation. They were very pleasant and courteous. I very much enjoyed my experience with all the staff and if I ever publish another book, there is no question that I would trust Palmetto Publishing with my new project.

20 April 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

Thank you so much! Each of our authors means so much to us and this made my day!

Rated 5 out of 5 stars

The people are fantastic

The people are fantastic. They are rite with you during youre hole experience. They reply promptly with any help you need to make youre book look perfect. Natalie Ireland was who I had the pleasure of working with .ime going to pull some of my other books of the market and republish with her .thank you Natalie for all youre wonderful help and work making my book come to life

22 April 2026
Unprompted review
Palmetto Publishing logo

Reply from Palmetto Publishing

She truly is amazing! Thank you so much!

Rated 5 out of 5 stars

Lilly and Abby were a delight to work…

Lilly and Abby were a delight to work with and very enthusiastic throughout the process. We have published 2 books with them and plan to publish two more in the near future. It has felt like a true partnership every step of the way. Look forward to more collaborations with them. We stopped by the office and were pleased to see many young, creative minds at work.

14 January 2026
Unprompted review
Palmetto Publishing logo

Reply from Palmetto Publishing

They truly are amazing! We are lucky to have them! We love your partnership and hope that you come back to the office soon!

Rated 5 out of 5 stars

I worked with Abby S throughout the…

I worked with Abby S throughout the process of getting my manuscript published into a book/journal. She was extremely helpful throughout the whole process and I'm so grateful Palmetto Publishing is who I decided to go with. I met with 4 publishing agencies before deciding on Palmetto and I truly believe God led me to choosing Palmetto and I couldn't be happier with how my book turned out! Looking forward to having my book hit the market and hoping with my book many lives will be transformed like mine was! Palmetto Publishing is a wonderful agency and I highly recommend.

P.S. This was my first time publishing and it was an amazing experience!

21 April 2026
Unprompted review
Palmetto Publishing logo

Reply from Palmetto Publishing

Thank you! We are so happy that you chose us and trusted us with bringing your book to life. We truly appreciate you!

Rated 5 out of 5 stars

From the first moment I contacted…

From the first moment I contacted Palmetto I felt I was in a very professional company. I had had a bad experience in my first publishing venture. But Palmetto was very different. My experience from day one, was that the Palmetto people were here to help me be successful. Each person I worked with went above and beyond to answer my questions and to guide me through the publishing process. I will continue using Palmetto for my future publishing needs. I believe they are an ethical company, rare in this self publishing industry.

20 April 2026
Unprompted review
Palmetto Publishing logo

Reply from Palmetto Publishing

Thank you for trusting us to bring your book to life!

Rated 5 out of 5 stars

Excellent staff at Palmetto Publishing

I enjoyed working with the Palmetto Publishing staff, very competent and hi-tech people. My book project was handled expeditiously, and I had my late husband's book published in six months. All those who have seen the book are impressed! Thank you, Palmetto Publishing.

10 April 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

Thank you so much for trusting us to bring this book to reality! We truly appreciate you!

Rated 5 out of 5 stars

Great teamwork!

From my first encounter with my publishing consultant Reeves to my project manager Olivia and all those behind the scenes, they demonstrated positivity, patience, professionalism and helped me to create a beautiful children’s book.it is my first book and I will be using them to publish my series of books. Thank you from the bottom of my heart!

7 April 2026
Palmetto Publishing logo

Reply from Palmetto Publishing

They truly are amazing! Thank you so much!

Rated 5 out of 5 stars

I have had a wonderful journey as a…

I have had a wonderful journey as a first time author. I had three of my books published through Palmetto! The active support and encouragement that I have received from each and everyone of the publishing team and social media team has made my journey as a self-publisher very memorable. Thank you Nicole, Brenna, Emily, Mary, and Tessa.
Warm regards……..Kaberi.

17 April 2026
Unprompted review
Palmetto Publishing logo

Reply from Palmetto Publishing

Thank you so much! We so appreciate your ongoing partnership and are so thankful for your trust!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look