Panasonic Official UK Store Reviews 

absolutely hopeless when requesting confirmation of an order.

I have not received the sound bar I ordered

Panasonic Micro Combi NN CT56JB black arrived today and we are thrilled. It is a replacement for our old Panasonic which we loved. We had a purchase problem initially which was all sorted by Nicki llbrey, Shopkeeper Panasonic, she went out of her way to be helpful. So thank you very much Nicki.

Long time user of quality Panasonic products from breadmakers, to Blu Ray players and many LUMIX lenses and my superb G9 camera. I've been trying to buy one of the new Panasonic 4 in 1 (Microwave, Oven, grill and steamer) since April when I missed out on initial the launch of the (hard to get) NN-DS59NBBPQ. thanks to shopkeeper Nicki's efforts I now have one on its way.

My Panasonic OLED TV screen was accidentally damaged. I contacted my local approved repair centre to enquire about fixing. They have advised that it's more economical to replace the whole TV rather than replace the display panel. I just cannot comprehend in this day and age, with our awareness of plastic pollution, global warming etc. that I'm being encouraged to throw a TV into landfill as that's cheaper than a repair. Mind boggling and will definitely influence which manufacturer I select for future products.

Bought a TV from the Panasonic website and I was travelling around the date of delivery, I contacted the team and they very kindly accommodated for me
Very fast and supportive staff
TV is amazing quality for the price, never buying any other brand

Beyond reproach,customer service as it should be,thank you all.Ronald Snow.

Excellent knowledge of product, very prompt service and excellent communications

I had small Panasonic parcel that was late in arriving. When tracked it said delivered. LIES. When I replied I was told a delivery was tried but no one was in and a card was delivered. LIES. Then I was told it will be delivered the next day. LIES Then I was told the next day. LIES Then the next day LIES Then I was told DHL Had in fact lost the package and were looking for it. I’m still waiting. I have been offered a replacement in a different colour or wait 2 weeks more for the original colour or full refund. Surely a company like Panasonic should NOT associate with a delivery company that repeatedly LIED to their customers.
Why can’t Panasonic send me another item as ordered by next day delivery? THIS IS WITHOUT DOUBT THE WORST ON LINE EXPERIENCE I HAVE EVER HAD.
Panasonic and DHL should be ashamed of themselves and this should be used in training as an example of how NOT to handle a complaint.
I am disgusted and still waiting fo my order to be delivered.
PLEASE FORWARD THIS COMPLAINT TO THE MANAGING DIRECTORS OF BOTH COMPANIES.
‘HOW TO LOSE CUSTOMERS’

Requested when a specific camera would be in stock very quick to reply

Faulty product poor customer service: I made the mistake of buying Panasonic 4 in 1 microwave NN-CS89LBBPQ the microwave failed within a few days of purchase and the customer service has been awful, they will not collect the product to investigate the issue and we have now asked for a refund as we do not want to ever buy a product from Panasonic. The case reference ID is 4359617 if they even care to check. Customer service blames it on the internal service department.

Utterly useless support, I have a faulty item and after 4 working days and multiple sessions on chat line I am still waiting for a response. Despite reassurances that my issue would be dealt with NOTHING has been done and I am still unable to use my equipment. I have been fobbed off, left waiting and very angry.

Bought Panasonic camera from Panasonic Direct Store, £10 cheaper than major retailers, 5 year guarantee and fast free courier delivery.
Can't fault them so far.