Panda Drum Reviews 

Your response to emails was appreciated and in a timely manner!!
The first day , the 3 year old used it, and then a 93 year old uses it.
Just something simple and fun to pull out to entertain 🥰

My drum arrived today and I am absolutely obsessed already! It is so beautiful, it sounds amazing and it truly is so calming. I love it. I bought it for my child but I think I’m going to enjoy it more. If you’re considering making this purchase, DO IT. You won’t regret it.

I purchased a Panda Drum and I absolutely love it. It sounds Awesome and lush. Such a fun instrument. I love it. It came with a nice travel bag so I can take it with me when I go outside my studio. It arrived safe and fast delivery..A+++ seller.

My grandsons love their large drum, and the company actually listened to us during the ordering process. As the delivery went as expected, that is top-tier quality business, coming from one business to another. I give them a 10/10!

I just love my Panda Drum it is so easy to play and makes you feel like a musician even when you aren't. The sounds are so soothing and beautiful - I play it for a few minutes every morning and evening to ease me into and out of my day.

The real bonus is that my 1 year old and now 15 month old grandson just loves it - he likes for me to play it and he loves to play it himself - he just moved in with us and he plays it a few times every day.

Such a peaceful and healing tone. It has a calming effect on anyone nearby who hears it. I love playing it out in nature and the little backpack is super cute.
Kids love it and it calms them too. Def a nice option away from screens 🙏🏼

I bought my Panda Drum in hopes of using it to relax. My younger grandchildren were inspecting my packages. Curtis, my 18 year old grandson plays the drums. I haven't seen my Panda Drum since he started playing it. The rich melodious sounds drift through the house and are very calming. Curtis is addicted. He loves the Panda Drum. I say he stole it. He's made it his own.

I received the delivery notice, and I thought my order my order hadn't arrived. Customer service was ready to assist me. Fortunately, I found the delivered box.

From the moment I ordered it on their website to the moment I got it in the mail and even after, Panda Drum has been magic. The team is incredible and reached out personally to make sure it arrived safely and with no damage. They have been kind and thoughtful as they respond to any questions I may have had. The drum itself is everything I hoped it be. The sounds are so beautiful and I even post videos of me playing and the response I get is “that really regulated my nervous system” “that was so beautiful and made me feel safe”
I cannot hype this company up enough! So worth it and I can’t wait to get more song books and who knows maybe another panda drum of a different size haha

My panda drum was delivered quickly in amount of time indicated. My 2 year old granddaughter and I both love it.
Too many promotional emails after purchase, but direct communication was helpful and timely.

The Panda Drum is very soothing to listen to and my two year old loves it. When I had a question about delivery, the representative got back to me right away and was extremely helpful.

We are a multigenerational household and as soon as the panda drum arrived, everyone was intrigued. My son-in-law never passes by it without playing it and immediately taught himself twinkle, twinkle little star. His 10 month loves to hear the sound and I feel happy having it within reach to be able to play and hear the soothing sound. I knew I would be happy with my purchase but I’m thrilled with how everyone else is reacting as well.

Great Customer Support and Service.
They are a Great Company, and are there to answer any questions. Best Quality.

Hello Panda Drum Team,

I wanted to take a moment to recognize Harvey, your Customer Support Specialist, for his exceptional service.

He was incredibly kind, helpful, and knowledgeable. He answered every single question I had, and even went the extra mile to send me direct links to where I could order the proper books to help me with playing my drum.

His professionalism and genuine kindness made my experience wonderful. He is a true asset to your company.

With deepest gratitude,
Rita Palmer

I bought the large Panda drum and 1) the staff is beyond wonderful to work with. Some of the nicest people and they are totally committed to making the customer experience pleasant and easy, and 2) I LOVE my Panda drum. Whenever I play it I got into the calmest state I've ever felt. It just soothes me. And the sound is also beautiful. It's almost hypnotic.

Harvey was very responsive to my questions

I love the drums I purchased. Not only are they beautiful, they sound lovely, even for a novice like me. I actually bought them for my granddaughters birthday but we all enjoy playing them.
Customer service was absolutely great, when I had a slight problem with delivery, they responded quickly to my email and tracked it until it was delivered, giving me regular updates. I will buy again!

I received a drum which was damaged during shipping and Jesus at Panda went out of his way to make things right. My original negative review was based on slow shipping method and judgement of a drum which was out of tune due to shipping damage. Panda credited me for the drum, sent a replacement and Jesus has taken ownership of the case and the replacement process to assure everything would go as promised. If you order and have an unlikely negative experience, they will make it right. While there is no customer service contact phone number to call, if you fill out the email form, they are able to contact you by phone to address the issue if it cannot be resolved via email. I appreciate Jesus and the extra effort put forth to correct the problem.

Upon doing a refund It says that the refund is fully processed but it is not. I am still missing almost $200 dollars from the purchase. Their team is super responsive - the product came beautiful and extra quality compared to their competitors because of the nice bag and essential items that came with it. However I am still trying to sort out with their team, Panda Drum Affirm, and Shopify which is confusing because all parties are denying responsibility and keep asking me to ask one another because none of them can do anything. It should not be this difficult to process a refund. Beware of this!!

Panda Drum not only provides great relaxing tones but also its customer support team are so delightful to interact with. They respond quickly and show concern for the customer. Everyone who likes to give themselves and their families time for relaxation and calm should buy themselves a Panda Drum. It doesn’t disappoint! Plus you have a legitimate company whose Customer Support team provides you excellent service!

I love Panda Drum and the people in the company for providing caring customer service!