Panda Parken Flughafen Wien Reviews 

1,044
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its professionalism, reliability, and efficiency from online booking to airport transfer. The staff receives high commendation for being incredibly friendly, helpful, and accommodating, assisting with luggage and providing clear information. People appreciate the smooth user experience, including quick check-in, fast shuttle services, and clear communication via SMS/Mails. However, some customers also noted minor issues, such as the car wash service no longer being offered and cars occasionally being dirty from cut grass. A few other people also felt that sunshades were not re-installed after valet parking, and a request to remove an object from the car was forgotten.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as professional, quick, and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, helpful, and... See more

User experience

People report positive experiences with the user experience, often describing it as smooth, quick, and easy... See more

Location

Clients share positive opinions on location, finding it very easy to locate and access. Reviewers highlight... See more

Booking process

Reviewers highlight positive aspects of the booking process, with customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

- very good service from online booking onwards - fast shuttle to the airport - good and fair price - lounge for you to wait at if too early and have a complimentary coffee while you wait... See more

Rated 5 out of 5 stars

My husband and I love to travel, even we are, let's say "elderly people". The less we need is any kind of stress .That's the reason why we love to use the Service of "PANDA-Parken", because -and this... See more

Rated 5 out of 5 stars

Panda is very helpful, they Take special care of our car. All people are very friendly, assist when you have questions and give good informations about the Airport. The driver helps in case of heavy... See more

Rated 5 out of 5 stars

All perfect and fast, no issue at all. Very professional service. Highly recommended. Sure will come back.


Company details

  1. Car park

Information provided by various external sources

Parken am Flughafen Wien inkl. Transfer um günstige 59€. Nur 3 Min und 3,3 km zum Terminal. Sicherheit durch Kameras und Zaun. Keine Wartezeit!


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(1,044)

278 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional service

Professional service.
I've been using their services for several years now. They always improve something. Their IT background, ease of use is the best in class. Staff is polite, helpful.

25 July 2021
Unprompted review
Rated 5 out of 5 stars

I was very satisfied

I was very satisfied, the staff would be pleasant, he explained everything, during our arrival at night I liked that we got on the phone a very detailed description of how to find a ride in the parking lot and everything went quickly.

18 July 2021
Unprompted review
Rated 5 out of 5 stars

Very good service and kind employees

Everything went smooth. Employees were very kind, we also got free coffee and bottled water, which is a nice added bonus. I would recommend Panda Parken to everyone, they seem really professional and well organised.

13 July 2021
Unprompted review
Rated 5 out of 5 stars

Very well thought out, comfortable option

Most professional staff and facilities, everything is thought out perfectly, from checkin to pickup of the car. Shuttle from and to the airport runs smoothly. The complimentary water upon departure and arrival is a nice plus. Will book here again for sure.

13 July 2021
Unprompted review
Rated 5 out of 5 stars

Great, responsive staff

Booking: Booking is simple through the website, you get the booking confirmation instantly on your email and you can change the dates or time at any minute using the link provided to you with the email pdf.

Check-in: Easy self-check-in, it's a small marked building where you show your QR to the camera and it shows you at which number you park your car(1-5 lines marked with the corresponding number). Staff quickly helped us with the luggage and completing the check-in taking our car keys and sending us a valid link on the phone via SMS.

Parking: The staff moves the car after you park it at the designated line. And when you return back from vacation they park it near the building for quicker access to the vehicle.

Drive to/from the airport: After parking, you have a choice to grab some coffee and stay at their lounge or take an immediate drive to the airport. The drive takes about 3 minutes.
Prior to landing Panda sends you an SMS with a link to click to request pick up. We took our luggage and followed the instructed video on how to get to the pickup spot and the driver was already there picked our luggage and took us to the car. The drive back is 3 minutes as well.

Check-out: Staff helped us to do the self-checkout and pointed us to the car.

Pricing: Their price was cheaper than parking at the airport and only 3 minutes away with them taking you to the entry point is well better than Vienna outside parking.

Overall: Really enjoyed their service, very friendly and responsive staff that speak either German or English. Their shuttle bus is clean and the drivers take you to and from the airport really quickly.

The only downside is that the staff has to move/drive your car after you do the self-check-in to where they want your car to be parked.

I would recommend them to anyone who is looking to park their car at the airport.

12 July 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

Everything was for 100 percent as it was agreed. Panda employees were great and very nice and friendly. We are very satisfied at all and will use them again in future.

11 July 2021
Unprompted review
Rated 5 out of 5 stars

A little surprising for me was an…

A little surprising for me was an information about new meeting point. This was my the first arrival to Vienna, so I was little confused to find way out... ;-)
Despite this, we waited to car for few minutes...
Other experiences were excellent - friendly driver, offer of toilet, water and hot drinks etc. :-)

Next time we will choose Panda again!! :-D

3 July 2021
Unprompted review

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