Panda Publishing UK Reviews 

41
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers had a great experience with this company. Customers are really happy with the team, praising the staff for their exceptional professionalism, helpful guidance, and absolute dedication throughout the publishing journey. Consumers often value the remarkably smooth service and overall user experience, noting that staff members listen carefully and make first-time writers feel genuinely supported from start to finish. However, some reviewers were not happy with the product quality and delivery times, mentioning unexpected delays and missing illustrations in their books. Some people also felt that certain package details were not fully delivered as promised and experienced slow responses when asking questions.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional guidance, encouragement, and patience... See more

Service

Customers consistently note positive experiences with service, highlighting a straightforward, fantastic, and... See more

Product

Clients share ambiguous opinions on product offerings and publishing packages. Some reviewers express deep... See more

User experience

Reviewers mention positive feedback about user experience throughout their publishing journey. Consumers... See more

Customer service

Users describe mixed experiences with customer service, highlighting both exceptional support and frustrating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall I was happy with the service. It took a fair while but the book was exactly how I envisaged it in the end and looks professional. Thank you

Rated 4 out of 5 stars

Emily has been a fabulous team player she found it hard to understand me but we got through everything in the end.

Rated 4 out of 5 stars

I’m a first time author! I chose Panda Publishing after careful research. I took a massive leap of faith and I believe I made a good choice. Roxy the Rescue Pup is due to be published in the next... See more

Rated 5 out of 5 stars

As a first attemt at writing I was very cautious on my approach to signing up online to any publishing house. I was dealt with initially by Max Sheldon in a professional manner who laid my fears to re... See more


Company details

  1. Book Publisher

Written by the company

At Panda Publishing Agency, we believe that everyone has a story worth telling—and we’re here to help you tell it with confidence, quality, and clarity. From ghostwriting and editing to illustration, book design, printing, and marketing, we provide expert guidance and hands-on support to help your book stand out in a competitive market. Based in the UK and serving authors worldwide, we’re proud to be a trusted partner to writers who want more than just a publishing service—they want a publishing experience that puts them first.


Contact info

4.2

Great

TrustScore 4 out of 5

41 reviews

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No recent history of asking for reviews

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4.2

All reviews

(41)

30 reviews in the last 12 months

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Rated 4 out of 5 stars

First time Author - leap of faith!

I’m a first time author! I chose Panda Publishing after careful research. I took a massive leap of faith and I believe I made a good choice.
Roxy the Rescue Pup is due to be published in the next week, and the whole process has been so exciting,
My project manager has been great, very professional. Communication has been quick and I have felt able to ask any questions I need to. And I have!
My illustrator is brilliant! My audio vocal is beautiful. I am extremely happy with the way everything is coming together.
I’ve learned lots and am looking forward to working with, hopefully this team to release my second story.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Truly Life-Changing Experience with Panda Publishing UK

As a first-time writer, I had absolutely no idea where to begin my publishing journey. I reached out to Panda Publishing UK at the start of this year, and I can honestly say the experience has been life changing.

From the very first conversation, the team supported me every step of the way. They truly listened — I was made to feel like their only client. Nothing was ever too much trouble, even when I changed my mind on design choices or reworked half of my manuscript midway through the project!

A special thank you to Emily, my Senior Project Manager, whose patience, professionalism, and encouragement made all the difference. She not only guided me with care but also empowered me to trust my creative voice and improve my work.

The communication throughout was outstanding — clear, kind, and consistent. I always felt heard, respected, and supported.

I’m beyond grateful for everything the Panda Publishing UK team has done for me, and I couldn’t recommend them highly enough. If you’re a new writer unsure where to start, this is the team you want by your side.

My debut novel will be published this month. And with Emily’s support and dedication and the relationship i have built with this company I can officially call myself an Author.

I will continue to use this company with all my future works!

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Just don’t…

Where to start… Firstly, on buying the most expensive package which included book printing and three months of marketing support, my manuscript was to be put before a review panel for their feedback and critique. Oh the reviews were glowing! However, the people who wrote them - made up. The actual reviews - made up. Why would they recommend a children’s picture book be turned into an audiobook?? Didn’t make sense as the picture tells 50% of the story (unless you had to pay extra for that of course…)?

I asked for a refund after they admitted the names against the reviews were fictitious BUT they then produced my book cover!! It had taken them a week… Not only did it not actually contain the illustrations I’d provided, but the text on the back cover was in a foreign language. And it was all clearly generated by AI.

On the plus side, they did refund and they did so when asked the first time.

In a nutshell, just don’t…

24 September 2025
Unprompted review
Panda Publishing UK logo

Reply from Panda Publishing UK

Dear Amanda,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and regret that it did not meet your expectations. At Panda Publishing, we take transparency and client satisfaction very seriously.

We want to clarify that all reviews and critique reports are intended to provide genuine professional insights. However, if any misunderstanding occurred, we sincerely apologise for the inconvenience.

We’re glad that your refund was processed promptly and in full, as fairness, trust, and integrity are at the heart of how we operate.

That said, we would still be happy to assist you further without any additional cost, should you ever wish to continue your publishing journey with us. We truly believe that helping our clients achieve their dreams matters more than anything else.

If you’d like to discuss this or any other concern personally, please feel free to reach out to our support team directly at support@pandapublishingagency.co.uk.

Warm regards,
The Panda Publishing Agency Team

Rated 5 out of 5 stars

A fantastic experience

A fantastic experience and not without its problems along the way.
David and Arthur constantly found solutions to issues we inevitably encounter as wording , phrasing , editing and adding all come into play to fine tune the book to its glorious finale.

David was always available and never made me feel alone or lost with the book progress. I’m quite a taskmaster and demanding so everyone did well to update the progress and acknowledge changes or issues as they appeared.
I can’t emphasise how important this book has been to me , my friends and family and it’s given everyone an insight into my struggles and how I pass on my coping mechanisms that might help everyone in the future.
The next book, underway, will absolutely be given to Arthur and David to sprinkle their magic. I can’t recommend them enough. Well done to the entire team. PQ

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Peerless service in the face of adversity

I have been very well served by Maria and her boss Keith who have been tremendously helpful throughout what was a difficult process due to some mistakes being made on my book. Their professionalism has restored my faith in human nature and I heartily recommend them without hesitation to any aspiring authors who are considering self-publishing.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

My Biography in Panda's Hands

I cannot thank Panda Publishing enough for the way they have handled my book. As a new author I have been delighted by the professionalism of the staff. Everything has been done in a timely manner with clear instruction and fine planning.
I would recommend this company to any authors as they have managed my inexperience with such delicate care and understanding.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Diligent, helpful, knowledgeable and a pleasure to work alongside.

It was utterly crucial to the development of the book that I was working with someone who tuned in immediately to the requirements in its many forms to reach a successful conclusion. Emily provided that, above and beyond expectation levels. There is always a bump in the road in putting together a 100,000-word manuscript, front covers and so on, but it was a pleasure to have such a knowledgeable, helpful and willing participant on the other side. Emily provided diligence throughout to make the project come together. Massively impressed.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Overall amazing, keeping me up to date with every fine detail and making sure I'm happy as well as fully taking on board my own perspective and dreams and turning them into reality. Amazing.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Maria Roy,

Maria Roy,

You have been amazing with my journey in publishing this book.
Your expertise, your patience has been very much appreciated through this book.
Your willingness to listen to my suggestion and the taking this book to the finish line with care, devotion and dedication.
Thank you

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience so far- excited to see what's next

I initially approached this company, back in June, purely for help with marketing my book, but they went above and beyond by first assisting me with improving my front cover design so it really stood out. We’ve just finished the redraft and enhancements, and I can honestly say the publishing side of things has been a very positive experience.
The team has been extremely supportive, always listening to my ideas and thoughtfully applying my suggestions to their work. My current project lead, Maria, has been especially attentive to my feedback and incredibly patient with all of my questions and requests.
I’m looking forward to the next stage of the journey with the marketing, but so far I’ve been really impressed with the professionalism, creativity, and dedication shown by the design teams and project manager. Thank you for all your hard work—it’s been a great experience so far!

25 August 2025
Unprompted review
Rated 1 out of 5 stars

Authors beware

Panda is not a company to go with if you want careful handling of your work. My first experience with them was when they sent a sample of my book cover with a spelling mistake in the title!

24 May 2025
Unprompted review
Panda Publishing UK logo

Reply from Panda Publishing UK

Dear Joann,

We sincerely apologise for the delay in responding to your feedback. We truly regret that your first experience with us was not positive and that a spelling mistake appeared on the initial book cover sample. That early draft should have been properly checked before it ever reached you, and we take full responsibility for that oversight.

At Panda Publishing UK, we are committed to careful handling of every author’s work, and we recognise how important accuracy and attention to detail are. Although the sample you received was not the final design, we completely understand how frustrating that must have felt and apologise that it left you with such an impression.

We have since reviewed our internal processes to ensure extra quality checks are in place so this does not happen again. Our team would still love the chance to connect with you directly, make amends, and ensure your project receives the care it deserves.

Thank you for your patience, and again, we are very sorry for the experience you had.

Kind regards,
Panda Publishing UK

Rated 5 out of 5 stars

Honestly the best experience, fantastic publishing company 100% recommend A+++

I am so thankful that I got in touch with this company, by far my best publishing company I have ever worked with.

Not only are the team fantastic and professional, the communication skills and how they care about your book is phenomenal.

I fully recommend this company to any authors who are wary about publishing companies, I am blown away with the skills, professionalism and everything they have done for me.

I would like to thank the team in this review for their attentive and understanding approach. They listen to what you want for your book. They really care.

It has been a breeze and a fun process working with them, so much so that I am working on another two titles that will be coming soon. I will review for those books too.

They are positive and fantastic, I have already told the team that I would love to repeat working with them in the future.

I love this company and the team thank you so, so much. ❤️👍🫶🙌🤩👌

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Incredible Support from Start to Finish – Highly Recommend

I can’t thank Panda Publishing Agency UK enough for turning my dream into a published book. I was stuck in my writing journey and unsure how to move forward. Their team stepped in with incredible guidance, helping me improve the structure and tailor the message to suit the right audience.

The editorial support was amazing — they handled all the editing, offered multiple cover page designs, and worked with me until I was completely happy with the final version.

Their publishing bootcamp was extremely effective; it made communication easy and helped me understand the whole process clearly. From start to finish, they provided seamless, end-to-end publishing support and helped make my book available globally.

If you’re feeling stuck in your book journey, I highly recommend Panda Publishing. Their service was friendly, supportive, and affordable. I’m so grateful I found them!

28 March 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing

After being helpful in the beginning unfortunately no deadlines were met afterwards. I met with a lot of pressure to invest in other things such as an audio book which I declined several times. In the end was convinced to trust their experience but was disappointed as it turned out to be a lot of pressure and promises for nothing. Would not reccommend following their advice.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Working with UK Publishing Manchester…

Working with UK Publishing Manchester has been a truly enriching and empowering experience. From the very beginning, the team showed genuine interest in my story and treated it with care, creativity, and professionalism.

They guided me through every stage of the publishing journey — from refining my manuscript to collaborating amplifying a beautiful book cover and launching the book. Their support, encouragement, and clear communication made me feel heard, respected, and confident in my work.

As a first-time author, I couldn’t have asked for a better partner. They believed in my voice and helped me bring my message to the world with authenticity and grace.

I highly recommend UK Publishing Manchester to any aspiring writer looking for a publisher that truly values stories that matter.

– Niti Thawale, Author of Every Journey Matters

21 May 2025
Unprompted review

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