PANDORA UK Reviews 171,101

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 19,508 reviews, reviewers had a great experience with this company. Customers are consistently happy with the quality of the products, often describing charms and other items as beautiful and well-made. The ordering process is frequently praised for being easy and straightforward, with many appreciating the quick dispatch and efficient delivery service. Reviewers also highlight the excellent service, noting helpful updates and timely arrivals, making the overall experience smooth and reliable. However, some customers were dissatisfied with the packaging, mentioning that items arrived without the expected gift bags or in cheap-looking boxes, which was particularly disappointing when intended as gifts. There were also instances where paid next-day delivery did not arrive on time, causing frustration for those needing items for specific dates. A few people also felt that some products, like charms or necklaces, were smaller or of lower quality than anticipated from their online appearance.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many praising the craftsmanship, shine, and overall high... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the ordering process easy and quick,... See more

Quality

People report positive experiences with quality, often praising the craftsmanship, shine, and overall feel of... See more

Service

Customers consistently note positive experiences with service, often highlighting quick dispatch, friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased the Buzz lightyear charm, lots of detail but a little small compared to the other Buzz lightyear charm I purchased when Toy Story 4 came out. I also have the Sheriff bracelet, which is b... See more

Rated 4 out of 5 stars

Item arrived on time, but very disappointed with packaging!! Just the box, no little Pandora bag. Will go into store next time where you receive the service you expect from Pandora.

Rated 4 out of 5 stars

The ordering was easy and delivery was quick and well packaged. I was very disappointed with the size of the earrings for the price and when ordering there was not anything to compare them to. Very di... See more

Rated 4 out of 5 stars

Easy internet ordering experience. The charm I ordered was available for click and collect however the cleaning kit was not so I was forced into paying delivery which was disappointing. However, havin... See more


Company details

  1. #250 of 288 best companies in Jewellery shop

Written by the company

Distinctive details and superior crafsmanship make Pandora jewellery stand out from the crowd. Made with the planet in mind, our skilled craftspeople shape precious metals and responsibly sourced materials into contemporary jewellery that holds the stories of the things you love, waiting to be worn and told by you.


Contact info

4.2

Great

TrustScore 4 out of 5

171k reviews

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Asks customers to review

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Rated 1 out of 5 stars

The charm looked way tinier

The charm looked way flatter, and there's no guarantee that the dangly charms will 100% stay on. And why are the charms so tiny? I was expecting it to be much larger and for the price, at least to be waterproof in the website pictures. I only got the charm in the images; therefore, it looked big, and when I searched it up without logging in, the charm was shown on a person, showcasing how tiny it looks. This was my first time buying from Pandora, only because of a friend, but it looks like it might be my last

1 June 2026
Rated 3 out of 5 stars

I recently purchased three rings

I recently purchased three rings, and while I’m happy with the products themselves, the packaging was disappointing. Each ring was sealed in a generic plastic bag and placed together in a single box, rather than being presented in individual, dedicated ring boxes. For jewelry items, proper individual boxes would not only offer better protection but also make for a much more fitting unboxing experience. I hope this is something that can be improved in the future.

31 May 2026
Rated 5 out of 5 stars

I always love Pandora

I always love Pandora! My latest purchase is a gift for a friend, I am sure she will over the moon with it. The delivery arrived in 2 days, and communiction from Royal Mail was excellent. Many thanks.

1 June 2026
Rated 2 out of 5 stars

Appalling delivery

I did receive my order very promptly.
However, the delivery driver did not ring the doorbell, although our car was on the drive and it was clear someone was in. He was just about to leave the package on the doorstep, although it would also have gone through the letterbox. Luckily my partner just about got to the door to take the package off him. The delivery details had already been updated to say the package had been left on my doorstep. So he had no intention at all of trying to deliver my, very expensive, order safely. I am not happy.

3 June 2026
Rated 1 out of 5 stars

Very unsatisfied

Absolute joke. I placed an order 2 days ago and paid £6 for next day delivery. I’m absolutely outraged. So not only did u pay for next day delivery and received it 3 days late but I also paid for gift wrapping which was an extra £5! Opened my parcel to no gift wrapping and the box extremely damaged.

3 June 2026
Rated 1 out of 5 stars

Hello

Hello, I ordered a necklace and earrings from you and paid an extra £5 for the premium gift box. However, the package arrived in a very dirty and stained condition. Both the outer shipping box and the inner gift box look old and soiled, as if they aren't new items.
Furthermore, the delivery driver just left the package outside without calling or knocking on my door, and it got rained on. I am supposed to give this as a gift to my sister this Friday. I am very disappointed with the condition of the box, especially since I paid extra for it.

1 June 2026

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