PANGAIA Reviews 

1,133
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the vibrant colors, comfortable fit, and innovative sustainable materials used in their garments, noting that the clothing holds up well over time. Many people appreciate the helpful support team, beautiful designs, and fast resolutions when dealing with everyday orders. Some reviewers were not happy with the complicated handling of returns, poor product quality on certain items, and slow communication from support. Consumers also mentioned experiencing damaged products, unexpected fading colors after washing, and long delays in getting timely refunds processed. These recurring issues created frustration for several buyers trying to resolve exchange problems.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. While... See more

Customer service

Clients share ambiguous opinions on customer service. Some reviewers describe interactions as fast,... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing both high satisfaction and severe... See more

Response time

Reviewers mention ambiguous feedback about response time, as experiences vary significantly between... See more

Return policy

People report ambiguous experiences with the return policy, noting both smooth transactions and frustrating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been a fan of this brand for a while and have accumulated quite a collection of their clothes. Even after several years, my t-shirts still look as good as new. I own a few tees with the divers' p... See more

Company replied

Rated 4 out of 5 stars

Long-time loyal customer, but recent experience was very disappointing I’ve been shopping with Paagaia for years and have always loved the brand — the quality, the message, and the st... See more

Company replied

Rated 5 out of 5 stars

I have ordered 2 items during Christmas period, and needed to exchange the size. The return was delayed, although could be tracked, I wanted to know more and wrote to Customer service. Alex gave reall... See more

Company replied

Rated 5 out of 5 stars

I own several clothes from that brand, it’s been several years now and my t-shirt have not changed. I have some tee-shirts that have the « peppermint treatment » of the divers to reduce odours and hon... See more

Company replied


Company details

  1. #528 of 589 best companies in Clothing Shop
  2. #112 of 121 best companies in Activewear shop
  3. #36 of 40 best companies in Baby Clothing Shop
  4. #13 of 15 best companies in Clothes and fabric manufacturer
  5. #33 of 37 best companies in Fashion designer
  6. #31 of 35 best companies in Outerwear Shop

Written by the company

PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design. #SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants


Contact info

3.5

Average

TrustScore 3.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(1,133)

69 reviews in the last 12 months

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Rated 2 out of 5 stars

Really like the set i bought

Really like the set i bought. Feels nice and looks incredible but the pants in particular has begun to shed its inner lining after first wash. It is quite alot and only seemingly in the left pant leg. Further more they shrunk alot as well, thinking that i mabye should have gone a size up.

19 April 2024
Unprompted review
PANGAIA logo

Reply from PANGAIA

Hi there,

We pride ourselves on the quality of our products and we are sorry to hear that your order was not as expected. Please reach out to our Customer Service team and we'll be sure to look into this as a priority.


Team
PANGAIA

Rated 1 out of 5 stars

Made an return arrived a few weeks ago…

Made an return arrived a few weeks ago but haven’t got any money back

19 April 2024
Unprompted review
PANGAIA logo

Reply from PANGAIA

Hi James,

We're sorry to hear about the delay. After looking into this further, it seems like your return hasn't reached our warehouse yet, but please rest assured we are looking into this as a priority and you will be updated directly via email.


Team PANGAIA

Rated 2 out of 5 stars

Delivery

Delivery is not OK. It is slow and complicated. Every time I have to make a description of the products and fill out a power of attorney for the courier company to release the goods from customs. This creates unnecessary tension, which prevents me from fully enjoying my new clothes.

9 April 2024
PANGAIA logo

Reply from PANGAIA

Hi,

We're so sorry your experience was not as smooth as we hoped it would be. Rest assured, we are taking the necessary actions and shipping to your destination will be stress-free very soon!

If you need any assistance in the meantime, please do not hesitate to reach out to us directly and we'll be more than happy to help.


Team PANGAIA

Rated 5 out of 5 stars

fast shipping

fast shipping, love the shirt/jacket

i love this jacket. i'm 5'4" and opted to go for the xs as it seemed fitted on the 5'10" model. it fits oversized exactly how i needed it to be and it fits my personal style so well. also it keeps my body heat in without being oppressively heavy. also, surprise pockets inside the jacket!

21 March 2024
Rated 1 out of 5 stars

Nightmare shedding! Do not buy

I recently received a jade green track pants and sweatshirt as a gift, and I absolutely love them. However, I’ve noticed that they shed a lot. After washing them, there are numerous cotton bits coming off, which is disappointing because I really like them. Unfortunately, I’m hesitant to wear them because they leave lint all over my clothes. Such a waste!!!!

28 March 2024
Unprompted review
PANGAIA logo

Reply from PANGAIA

Hi Greg,

We pride ourselves on the quality of our products and we are sorry to hear that your item was not as expected. Please reach out to our customer service team so we can look into this for you further.


Team PANGAIA

Rated 2 out of 5 stars
PANGAIA logo

Reply from PANGAIA

Hi Silviya,

We're so sorry to hear about the delay - Rest assured, our team reached out to you directly to rectify the situation.


Team PANGAIA

Rated 5 out of 5 stars

100/10–best tote bag ever for the bug lovers out thereee!

I LOVE, love, love my new tote bag so much! I seriously have no words for it. If you’re into entomology like me and have a love for little critters, this bag is for you! The quality is exceptional, it’s spacious and overall, it’s just so freaking cute. Absolutely obsessed with it and have been looking for a bag like this forever now.

26 February 2024
Rated 4 out of 5 stars

The sweatshirt is perfect

The sweatshirt is perfect! I would’ve gave my experience 5 stars except I didn’t see anything about having to pay duty, and I had to pay almost 70$ more for an already pricy sweatshirt.

15 March 2024
Rated 1 out of 5 stars

Don’t trust this greenwashing company

This company did not bother to continue meeting my customer enquiry needs when I emailed them last last year asking them questions about their activewear particularly questions pertaining to the durability and percentage of their bio-based fibres. They just decided without any reason to no longer answer my queries. It seems my questions were a little too inquisitive for them, questions which I now see as effectively exposing this greenwashing company. If it was such that they were sincere in their company ethos then they would have not cut contact with me for being too inquisitive about their products. Avoid this money grabbing company which is anything but customer oriented!

In response: It was subsequent enquiries I made which were completely ignored. Your type of response here from you is so predictable and self-preserving without any recourse to my unanswered emails which I have record of and which you have no record of responding to because you didn’t bother. Just suck it up.

13 November 2023
Unprompted review
PANGAIA logo

Reply from PANGAIA

Hi Stephen,

We're sorry to hear you feel this way.

We've reviewed your conversation with our team and can confirm that we answered your queries in November 2023.


Team PANGAIA

Rated 3 out of 5 stars

Was very hard to decide what size will fit me

Was very hard to decide what size will fit me as the model is 5’10 female wearing size XS and the man is 6’3 wearing M. Turns out I could have worn an S for close fit or M for my normal fit. I’m 5’9 male with normal build.

1 March 2024
PANGAIA logo

Reply from PANGAIA

Hi,

We're sorry to hear about the inconvenience caused, hoping that the size you've chosen is right for you. We do offer free exchanges if you decide to try a different size - Feel free to reach out to our customer service team and we'll be happy to help you find it.


Team PANGAIA

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