Salzburg Panorama Tours  Reviews 6,218

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 721 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging personalities, and ability to make the tours fun and memorable. Many highlight the excellent service, noting the well-planned itineraries and the opportunity to visit beautiful locations. The overall user experience is frequently described as enjoyable, with many appreciating the interactive elements like sing-alongs. However, some people were dissatisfied with specific aspects, such as a tour guide being perceived as rude or uninformative. A few others mentioned concerns about bus drivers' conduct, with some concerns raised about their driving. Additionally, some customers felt the tour lacked the expected lively atmosphere or wished for more time at certain locations.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their knowledge, friendliness, and engaging nature. Many... See more

Location

Users describe positive interactions with location, particularly enjoying the beautiful places where the... See more

Service

Reviewers highlight positive aspects of service, with many praising the tours as a joy from start to finish,... See more

User experience

People report positive experiences with user experience. Customers frequently praise the guides for making... See more

Holidays

Customers had positive experiences with holidays, particularly the Sound of Music tour, which many described... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was an amazing day! Hallstat is beautiful, but I was especially looking forward to the Sound of Music Tour. It was AMAZING! So much fun! Both guides (Susi and Jose’) were great, friendly, ful... See more

Company replied

Rated 5 out of 5 stars

Went on the Sound of Music tour. What a way to spend my birthday! The tour was a joy from start to finish. Jose was extremely knowledgeable and it was so interesting to hear his stories about meeting... See more

Rated 5 out of 5 stars

Our tour conductor, Mitch, was knowledgeable and engaging, and despite the rather cold, rainy day kept us enthused with his great energy and positivity. We were lucky to have him as our guide! We had... See more

Company replied

Rated 5 out of 5 stars

I enjoyed the Original Sound of Music Tour far more than I had expected. I am not a fan of coach tours as a rule, nor is The Sound of Music my favourite musical, but this tour was great fun. The Austr... See more

Company replied


Company details

  1. Tour operator
  2. Travel agent

Written by the company

Salzburg Panorama Tours offers 365 days a year sightseeing tours in Salzburg and make your city trip simply unforgettable ! We are proud to have the "Original Sound of Music Tour" in our program as well as tours to Hallstatt and the Eagles Nest.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Rated 5 out of 5 stars

Yes way Jose!

The sites were beautiful but what made the tour extra special was our tour guide José. He described each location and how it fit into the movie very well but what really put it over the top was how he tied everything to the visitors every day life. He kept us engaged and we were so compelled at the end we even gave him a hug!

23 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Elsa Cerda,

Thank you so much for your lovely feedback! We're delighted to hear José made your tour extra special by connecting the locations so well to the movie and to everyday life. It’s wonderful that he kept you so engaged you even gave him a hug at the end!

Kind regards
Your Salzburg Panorama Tours Team

Rated 5 out of 5 stars

The tour guide Jose was amazing

The tour guide Jose was amazing. He made the tour so fun. He was kind and funny. It was very informative and we got to see all the famous spots for Sound of Music.

23 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Andrew Noblet,

Thank you so much for your kind words! We're thrilled to hear you found Jose amazing and that his kind, funny personality made the tour so much fun and informative. It’s wonderful that you got to see all the iconic Sound of Music spots.

Kind regards
Your Salzburg Panorama Tours Team

Rated 5 out of 5 stars

The Hills were Alive!

The Original Sound of Music tour was a great experience. We enjoyed the tour around the different parts of Salzburg, especially out of the city, but the guide Kylie made it especially fun. She was enthusiastic, friendly and engaging. Her storytelling, knowledge and music and videos brought the Sound of Music to life.

21 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear John,

Thank you very much for your wonderful feedback. We are delighted to hear you enjoyed exploring Salzburg and that Kylie made the experience so fun and engaging with her storytelling and enthusiasm.

Warm regards,
Your Salzburg Panorama Tours Team

Rated 5 out of 5 stars

Fantastic guide (Kylie)

Fantastic guide (Kylie). Interesting tour. Great fun

20 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you for your wonderful review! We’re delighted to hear that you enjoyed the tour and found it both interesting and fun. We’ll be sure to pass your kind words on to Kylie as well—she’ll be thrilled to know she made your experience fantastic. We hope to welcome you again soon!

Rated 5 out of 5 stars

The Greatest Tour we have ever experienced

This Sound of Music Tour was very important to us on our visit to Austria.
It was to be the highlight of our vacation and an event we had waited years to experience.
Well ! WOW !! What can we say that could even begin to explain our family's experience?
All four of our family party have agreed that this tour was the BEST by far, that we have ever experienced.
Jose was a master of his art and was born for his position and a credit to Panorama. The successs of our tour that day buoyed us up for our entire vacation in Salzburg and Vienna.
Thank you all at Panorama for gifting us a very special moment in time at an important time in our family's life.
God bless you all and every success in the future. The Gleeson Family, Ireland

16 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your incredibly kind and heartfelt words. It truly means a lot to us that your Sound of Music Tour was such a special and memorable highlight of your visit to Austria.

We are absolutely delighted to hear that your whole family enjoyed the experience so much and that it became one of the best tours you’ve ever had. Your praise for Jose will be passed on to him—he will be thrilled to know he made such a lasting impression and helped create such a meaningful moment for your family.

It’s especially wonderful to hear that the tour set such a positive tone for the rest of your time in Salzburg and Vienna. Creating moments like these is exactly what we strive for, and knowing we could be part of such an important time in your lives is truly an honor.

Thank you again for choosing Panorama and for sharing your experience with us. We wish the Gleeson Family all the very best and hope to welcome you again someday.

Warm regards,
Your Panorama Team

Rated 4 out of 5 stars

Lovely tour guide Sylvia

Lovely tour guide Sylvia. Had a great sound of music tour. Lots of info no only about the film but the Vin Trapp family

18 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We’re delighted to hear that you enjoyed the Sound of Music tour with Sylvia. She truly has a talent for bringing both the film and the story of the von Trapp family to life. We’ll be sure to pass along your lovely feedback to her. We hope to welcome you again on another tour in the future!

Rated 5 out of 5 stars

Got everything that was advertized

15 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you for your feedback! We're glad to hear that everything matched what was advertised and that you had a positive experience. We appreciate your support and hope to serve you again soon.

Rated 5 out of 5 stars

Perfect Sound of Music Experience

Excellent tour, captivating tour guide who was knowledgeable not only on the sound of music but also Salzburg in general. Tour ran for a perfect amount of time where we did everything without being rushed but it didn’t drag. Only wish would be to get closer to the front of the house rather than just driving past, aside from that 10/10!!

17 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We’re delighted to hear that you enjoyed the tour and found your guide both engaging and knowledgeable—not just about The Sound of Music, but Salzburg as a whole.

It’s great to know the pacing felt just right for you as well. We really appreciate your feedback regarding getting closer to the front of the house—this is valuable input, and we’ll certainly take it into consideration for future improvements.

We hope to welcome you back again soon!

Rated 5 out of 5 stars

Mitch our guide was very friendly and…

Mitch our guide was very friendly and very informative! He knew a lot about the local area also and had lots of recommendations. He even knew about our local football team!

Highly recommend this tour. It’s been amazing to see these special locations with added facts from Mitch!

17 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind feedback! We’re really happy to hear that you enjoyed the tour and that Mitch made such a positive impression. He truly loves sharing his knowledge of the local area, so it’s great to know his recommendations and insights added to your experience—especially even knowing about your local football team!

We really appreciate your recommendation and are delighted that you had such a memorable time exploring these special locations with us. We hope to welcome you again on another tour in the future!

Rated 5 out of 5 stars

Richard the tour guide was so friendly…

Richard the tour guide was so friendly and knowledgeable. The trip was brilliant.

16 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you for your kind feedback! We’re delighted to hear that Richard, your tour guide, was friendly and knowledgeable. It’s great to know you enjoyed the trip and had a brilliant experience. We hope to welcome you again on another tour soon!

Rated 5 out of 5 stars

Fun and interesting tour

The tour was very interesting and fun to join in on. Our guide Jose’ was the best part of the day. He was engaging, fun and knowledgeable. You found a gem in him.

16 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Sheri,

Thank you very much for your kind feedback. We are delighted to hear you enjoyed the tour and that José made such a positive impression with his engaging and knowledgeable guiding. We truly appreciate your lovely words.

Warm regards,
Your Salzburg Panorama Tours Team

Rated 5 out of 5 stars

The Sound of Music Tour was sensational…

The Sound of Music Tour was sensational and exceeded my expectations! Jose, our guide, was entertaining and informative. This is a must-do for every Sound of Music fan.

16 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Guest,

Thank you very much for your wonderful feedback. We are delighted to hear the tour exceeded your expectations and that José made it so entertaining and informative. We truly appreciate your recommendation.

Warm regards,
Your Salzburg Panorama Tours Team

Rated 5 out of 5 stars

BEST TOUR EVER

It was an amazing day! Hallstat is beautiful, but I was especially looking forward to the Sound of Music Tour. It was AMAZING! So much fun!

Both guides (Susi and Jose’) were great, friendly, full of information, fun.

Jose’ was especially wonderful. Four hours of information, stories and fun! I especially enjoyed learning about the original Von Trapp family, and his anecdotes of his visit to their family estate in Vermont were insightful. You can tell he really loves this.

16 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Corina,

Thank you very much for your wonderful feedback. We are delighted to hear you had such an amazing day and enjoyed both tours. It’s great to know that Susi and José made your experience so fun and informative, and that José’s passion and stories added something special to your visit.

Warm regards,
Your Salzburg Panorama Tours Team

Rated 5 out of 5 stars

Amazing One of A Kind Sound of Music Experience

We had an absolutely wonderful experience on the Sound of Music private half-day tour in Salzburg! Our tour guide was incredibly knowledgeable, fun, and kind throughout the entire experience. She was very accommodating and took the time to answer all of our detailed questions, which made the tour feel both personal and engaging.

It truly felt like a one-of-a-kind experience, and we are so grateful for the memories we made. We would highly recommend this tour to anyone visiting Salzburg—especially with Elena, she was amazing!

30 March 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Bernita,

Thank you very much for your wonderful feedback. We are delighted to hear you had such a memorable private tour and that Elena made your experience so personal, fun, and engaging with her knowledge and kindness.

Warm regards,
Your Salzburg Panorama Tours Team

Rated 5 out of 5 stars

Good guide and experience

Our guide Antonio was passionate and seemed to really enjoy giving the tour. We had a great time.

13 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Meagan,

Thank you very much for your kind feedback. We are delighted to hear you had a great time and that Antonio’s passion and enthusiasm made your experience so enjoyable.

Warm regards,
Your Salzburg Panorama Tours Team

Rated 5 out of 5 stars

Enjoyable, entertaining and informative tour.

I enjoyed the Original Sound of Music Tour far more than I had expected. I am not a fan of coach tours as a rule, nor is The Sound of Music my favourite musical, but this tour was great fun. The Australian guide, Mitch, was very well informed and very entertaining. The coach was comfortable and there were sufficient stops for refreshment and comfort. The drive through the picturesque Austrian countryside alone made the tour worthwhile. My wife and I had a great time, and would strongly recommend it.

15 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Neil Flottmann,

Thank you very much for your wonderful feedback. We are delighted to hear that the tour exceeded your expectations and that Mitch made it so entertaining and informative. It’s great to know you and your wife enjoyed the scenery and overall experience.

Warm regards,
Your Salzburg Panorama Tours Team

Rated 5 out of 5 stars

We were hosted by Kylie and driven…

We were hosted by Kylie and driven around by Evo! What a splendid team! Kylie kept us all engaged with her storytelling, performing and singing. My two daughters, aged 4 and 6, had the best time on this tour!

Thank you for an enjoyable afternoon

14 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Dear Lisa,

Thank you very much for your lovely feedback. We are delighted to hear that Kylie and Evo made your tour so enjoyable and engaging, and that your daughters had such a wonderful time. It’s great to know it was a fun experience for the whole family.

Warm regards,
Your Salzburg Panorama Tours Team

Rated 5 out of 5 stars

Great energy and enthusiasm

Great energy and enthusiasm!
Easy check in and bus service.
Evo & Kylie made a great team.

14 April 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We're delighted to hear that you enjoyed the energy and enthusiasm of your experience. It's great to know that the check-in process and bus service were smooth and convenient for you. Evo and Kylie will be especially happy to hear your praise—they truly make a fantastic team.

We hope to welcome you back again soon!

Rated 5 out of 5 stars

A colourful tour on a grey, rainy day

Our tour conductor, Mitch, was knowledgeable and engaging, and despite the rather cold, rainy day kept us enthused with his great energy and positivity. We were lucky to have him as our guide! We had a great time, learned a lot (about real events as well as the filming of the musical), and heartily recommend this tour for anyone interested not only in the Sound of Music, but in history generally. Fabulous!

5 September 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind and thoughtful review!

We’re delighted to hear that you had such a great time on the tour and that Mitch’s knowledge, energy, and positivity made the experience even more enjoyable—despite the chilly, rainy weather. He’ll be thrilled to know his efforts left such a positive impression.

It’s wonderful that you not only enjoyed the connections to The Sound of Music, but also appreciated the deeper historical insights. That’s exactly what we aim to provide!

Thank you again for your recommendation—we truly appreciate it and hope to welcome you back again in the future.

Rated 5 out of 5 stars

Absolutely an outstandingly fantastic…

Absolutely an outstandingly fantastic tour.
Loved every minute of it. Our guide was amazing——-he was informative, entertaining & you were made to feel as though you were actually part of The Sound of Music production.

28 August 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your wonderful review!

We’re thrilled to hear that you had such an outstanding experience and enjoyed every minute of the tour. It’s especially great to know that your guide made the experience both informative and entertaining, and helped bring The Sound of Music to life for you.

We truly appreciate your kind words and hope to welcome you again on another tour in the future!

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