I found out my order was not in stock when I called the company to enquire why it wasn't delivered when the delivery update site stated it should have been. The person I spoke to initially was qu... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Placed my order, have been asking when it will be delivered but no one is replying to me. This is the 4th day and still no idea if my order has been delivered? Delivery company say the postcode is in... See more
So far have only received one item, not 3 that were ordered and paid for. I am receiving emails telling me that delivery is out, but nothing so far. If I receive the remainder order I will put a posit... See more
Ordered 6 bottles of spicy mayo via Amazon they sent garlic mayo now 3 weeks later after repeated requests from me to collect wrong order and deliver correct items or refund they just tell me to retu... See more
Company details
Written by the company
Get products at wholesale prices.
Contact info
1A Ireton Road, LE4 9ER, Leicester, United Kingdom
- 0116 462 2028
- customerservice@papaval.com
- papaval.com
2.6
Poor
525 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No hassle re ordering
No hassle re ordering , good price and very quick delivery also at a good price.
25 October 2025
Terrible Customer Service
I ordered two Vonbee Citron & Ginger Tea Pack, both jar were cracked when I received it. There was no bubble wrap on it, they just put a paper. I emailed and chat them but no one is replying. Very terrible customer service and shop.
22 October 2025
Unprompted review
Absolutely terrible
Absolutely terrible, they dont reply to emails. I am still waiting my order. Unable to phone them . And I have no refund as yet. I will be reporting them. Find another company.
24 October 2025
Unprompted review
Wrong product no response from seller
Ordered boneless sardines sent a different type containing bones raised and issue had no response. Bought on Shopify and they have not helped either.
No customer service would not recommend using this company
15 October 2025
Unprompted review
Order not even handed over to the…
Order not even handed over to the courier after 1 week. The courier has been expecting the package for a week now. I have sent emails and calling them on the phone but no response at all. Is this a scam? It seems so.
20 October 2025
Unprompted review
I placed a order on the 12/10 still…
I placed a order on the 12/10 still havent received it and dont answer my query about delivery
12 October 2025
Unprompted review
The derive was good but unfortunately…
The derive was good but unfortunately although Inordered Tate and Lyle Maple Syrup I got golden syrup I already had a stock of this from the last seller.
They state Maple but you get golden not what I required
10 October 2025
Unprompted review
Its my first time buying from this…
Its my first time buying from this sight...didnt have any problems..my delivery came on time...very happy with my purchase and will definitely use again and would recommend to anyone
12 October 2025
Unprompted review
I haven’t received and emailed soooo…
I haven’t received and emailed soooo many times and no response
28 September 2025
Fast and easy
28 September 2025
Great service and very fast delivery
Just what I wanted, ordered Saturday afternoon and delivered Sunday lunch time. What great service, defi Utley recommend.
27 September 2025
Great seller
Great seller, very good value and price for the product I purchased, fast delivery, highly recommended
1 October 2025
Unprompted review
Its been a week and my products still…
Its been a week and my products still haven't came yet.
26 September 2025
Rubbish
Would love to be able to leave a good review but haven’t received my order yet.
Contacted Customers Services via email but have yet to receive a reply.
Checked with Evri who said they are expecting it. Checked with the shop who say it’s been despatched a week ago.
Not a great experience.
3 October 2025
Unprompted review
Poor customer service
Poor customer service. My order arrived broken. Ordered three 2L jars of lemon and ginger tea. Tried to get in touch via their online chat, sent emails - no one answered. The product was poorly packed.
26 September 2025
Parcel has not arrived ???
30 September 2025
Unprompted review
I still haven’t received my full…
I still haven’t received my full order…. Can someone contact me!!!!!
15 September 2025
Unprompted review
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