Papaval Retail Limited Reviews 

525
•
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, most reviewers were deeply unhappy with their experience overall. Consumers frequently shared deep frustration regarding missing items, incorrect products arriving instead of what was actually purchased, and experiencing excessively long delivery delays. Furthermore, many people struggled to obtain prompt refunds or receive helpful responses when attempting to contact customer support for assistance regarding their pending orders. Some reviewers were very happy with the exceptionally fast delivery times and very competitive prices provided by the company across multiple successful purchases. Others also mentioned that their ordered goods arrived in completely perfect condition, securely packaged, and fully matching the descriptions provided online.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, as while some consumers reported fast delivery... See more

Delivery service

Customers had ambiguous experiences with delivery service, as many reviewers praised extremely fast shipping,... See more

Product

Consumers find product to be a mix of satisfaction and disappointment, as while some reviewers praised fast... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates, cheap delivery... See more

Refund

People report negative experiences with refund requests, highlighting widespread frustration over denied... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I found out my order was not in stock when I called the company to enquire why it wasn't delivered when the delivery update site stated it should have been. The person I spoke to initially was qu... See more

Rated 2 out of 5 stars

Placed my order, have been asking when it will be delivered but no one is replying to me. This is the 4th day and still no idea if my order has been delivered? Delivery company say the postcode is in... See more

Rated 1 out of 5 stars

So far have only received one item, not 3 that were ordered and paid for. I am receiving emails telling me that delivery is out, but nothing so far. If I receive the remainder order I will put a posit... See more

Rated 1 out of 5 stars

Ordered 6 bottles of spicy mayo via Amazon they sent garlic mayo now 3 weeks later after repeated requests from me to collect wrong order and deliver correct items or refund they just tell me to retu... See more


Company details

  1. Household goods wholesaler
  2. also in
  3. Clothing wholesaler
  4. Grocery Store
  5. Toy shop

Written by the company

Get products at wholesale prices.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

525 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(525)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely useless company!

Absolutely useless company!! Unfortunately they do not understand emails written ! When a reply eventually comes if at all, it has no relevance to your problem . Complete lack of understanding, common curtesy, information and more importantly delivery .
Take your money elsewhere or you will regret it !!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

100% Spot On.

Excellent company as always. My last order was delivered the next day, that was AMAZING. 100% spot on. Definitely my go to for the product I purchase.

28 August 2025
Rated 1 out of 5 stars

Item never arrived

Order never arrived. No communication other than requests to review which is bizarre. I tried to chase up, did not receive any reply until I got a refund but no explanation. The one star is to acknowledge I did get a refund at least.

28 August 2025
Rated 1 out of 5 stars

Wrong item sent

Wrong item sent , got in touch and told to return item at my expense and then re purchase item , 2nd order was wrong and was told to return at my expense, not good , wouldn’t recommend

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Great prices and fast delivery

I was looking for the best price on canned fish and Papaval popped up. I hadn't heard of the company but the prices were so good I thought I would give them a try. I was very pleased with the prices and the fast delivery. I would use them again without hesitation.

29 August 2025
Rated 4 out of 5 stars

Reasonable pricing for dog food

Reasonable pricing for dog food, shipping extra, can’t grumble though as the brand isn’t really stocked in our area.
Again, reasonable despatch not quick or slow. Good courier choice though.
Overall a good experience and communication.

29 August 2025
Unprompted review
Rated 1 out of 5 stars

Seems like a dodgy seller

Paid for express 1-2 day delivery 4 days later still not at the couriers depot! DO NOT USE IT SEEMS LIKE A SCAM! Take your money but do not provide what you pay for. Do not even reply to emails or the chat service on the site!!!! My Advice is stay away!

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

Excellent service and products. We are struggling financially at the minute and have a child with ASD/ARFID and being able to stock up on his safe foods affordably has helped so much. Also super fast delivery.

27 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look