Parachute Reviews 849

Bought $500 worth of pillows.... only to have them develop balls in them after just a few months of use. Spoke to "chat" and they told me that's because I need to wash them every 6 months?! What a bunch of BS!
Do not waste your money on this place... they will be out of business very soon and the product does not last at all.

Bought a set of their sheets and the fitted sheet lost all elasticity within three days. It’s literally useless now. Contacted customer support and was told since I didn’t buy it directly from them that they were unable to assist and that their ‘warranty’ would not be applicable. I would give zero stars if I could. Will never purchase this product again.

customer service????
What customer service???
DO NOT GIVE THIS COMPANY BUSINESS BECAUSE IF YOU HAVE ANY ISSUES THEY WILL NOT RESPOND TO YOU.
I sent 3 emails on a shipping issue over a week with ZERO response.
DO NOT give them your money - they do not deserve it.

Worst, most apathetic customer service that I’ve ever encountered. I dare say that they have no customer service and really don’t care. You are forced to make an appointment if you want to speak to a person otherwise you are forced to use their useless chat option. If you’re in the market for fine linen you’d be best served patronizing Cozy Earth for quality and exceptional customer care or Quince for exceptional customer care. I’ve purchased from both and they seem to really want my business. Parachute boasts return window of 60 days and then forces you to jump through hoops. In a nutshell, I received $545 of merchandise as a Christmas gift. I didn’t like the color but when I tried to exchange the items I was told that 60 days had passed and that they could send me a credit but no exchange. I expressed my dismay saying that I didn’t understand their logic. They said that this was their policy for gifts. I then asked the gifter to say that she was exchanging the item and they promptly emailed her a return label which she forwarded to me so that I could return the item for exchange. I returned item and received the color that I preferred. Sage green returned for white. You can imagine my dismay when I opened the package to discover that it was indeed white but with black stitching. Again I was forced to deal with the chat person and was told that if I looked very closely at the website I’d see that the there was black ‘decorative’ stitching. I expressed my dissatisfaction saying that I would prefer ‘white’ and was summarily told that they could not exchange one item for another despite the fact that both the plain white and the white with black stitching both cost $350. At that point, in the interest of my sanity I thanked the chat person and said goodbye. Absolutely ridiculous.

DO NOT SHOP AT PARACHUTE- THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED.

TLDR: No Parachute product is worth the (clearly very high) risk of them screwing it up and then boxing you out of getting any help. Unless you have hours of free time you would like to dedicate to making sure your bedding arrives and is correct, I'd shop elsewhere.

I ordered 4 items. One was delivered timely, but after two weeks not receiving any tracking information on the other items, I decided to reach out to Parachute. They have no customer service phone number, their call booking system only has availability weeks away and they do not respond to their email address. I was forced to use their online chat system.

Apparently, my order was "lost by the carrier" weeks ago. The agent said that in situations like these (which happen frequently), they don't automatically inform the customer items are no longer coming or provide a refund- it is entirely the customer's responsibility to navigate their labyrinth system and request a refund. Parachute knows they screw up orders, but purposefully relies on making it almost impossible for customers to get help so that they can keep your money without ever having to deliver.

I asked to speak to someone with decision-making authority about this, so I could be made whole. I was told that the only way to speak to someone is to wait for a manager to reach out to me in the next couple days. And then, assuming they reach out, which I have little confidence in based on my dealings with the Company, I then have to set up a separate later phone call - all hurdles designed specifically to get customers to give up so Parachute doesn't have to make things right.

How hard is it to let customers know if their items are no longer coming? Or for a customer to get on a phone call with someone to timely and effectively address issues instead of days' worth of run arounds? Apparently too hard for Parachute.

Got package , blanket($134) was missing,no phone number to call, only email ,they did charge my card I hope I can get money back .I will never order from them again!!!

I placed an order for a bathrobe on 12/14 and paid for it right away thru PayPal. I assumed I would get it before Christmas. no update on shipping or anything. sent two emails asking for an order up, nothing. call the customer service number and they are closed. now I get an email on 12/31 for an invoice that they want me to pay for the order, again! never buy from them again.

Ordered a duvet cover on 12/13, and was charged on my credit card. As of 12/26, still shows pending and have not received any updates. As others on here state, there is ZERO customer service available. I have emailed twice with no response. Finally called local store and associate said he put in a request to shipping department. Still nothing. Am moving to another city in two weeks and am not confident I will ever see this order before we leave. I am disputing the charge with my credit card company. TERRIBLE!!!
DO NOT ORDER FROM PARACHUTE!!!!!

Customer service is abysmal and/or nonexistent. I ordered a robe with plenty of time to arrive early for Christmas. They sent the wrong item (of a lower value) and have not responded to any emails informing them of their mistake. If you follow up on your email, they send an auto reply that threatens to move you to the back of the queue, which is insulting and laughable. I’m going to have to issue a chargeback since I have no faith they will send me the right item.

Not luxury bedding despite the advertising. Very scratch and poor quality. Not worth the money

Horrible customer service they don’t respond and if they do eventually, it takes forever! No phone number nothing And just by email, which That is just ridiculous!! My order took over two weeks to get to me just unacceptable!!!

As others have mentioned, there is NO customer service. I had an issue with my order and there is no phone number or email to contact. There is an option to "schedule a call" with zero times available to schedule. I googled and found a phone number on the internet which leads to a recording stating I need to call back during business hours (I had called during business hours). The phone number did name an email which I sent my inquiry to. We'll see if I get a response. Terrible experience considering the price of the product.

Update - No response whatsoever despite multiple emails. Their phone number still doesn't work despite having called during working hours.

Can't even call the customer service bad, because the customer service doesn't exist. And you only find this out when it's too late. I ordered a robe as a gift, and realized 10 days later that it still hadn't shipped and would probably not get to me in time. I tried to look for a phone number, chat, text way to reach out to customer service so they could check on my order and only found an email address. I reached out over email, didn't hear back, followed up 5 days later, didn't hear back, and now it's been a full week since my first email, and you guessed it, I still haven't heard back. Going to dispute the charge with my CC, they probably won't respond to them either!

I ordered a duvet cover on Black Friday for it to come in completely smelling of chemicals... I've washed 5 times and hung outside for over a week straight with no improvement. It is completely unusable. Been emailing with customer service bot, finally hoping to get to a real person to help and there has been absolutely no response for over 2 weeks. I was really excited about this item and really like the material and feel of it - but I can't use it with how strong the scent is! Of course now that I've waited so long for a response from the team, the item is out of stock so I won't even be able to get it again. Really disappointed with the customer service online and they say that stores are unable to help with online order issues so it's not like I can even take it in to the local store to get support. At this point I’m going to dispute the purchase with my credit card company as there continues to be no response.

*Update - once I disputed it on my credit card, they finally reached out and refunded me. That seems to be the way to go to get a response and resolution.

I placed an order on November 21, 2024, to be delivered to Laredo. They sent by UPS with delivery by December 4 but no way to get in touch with anyone. Called a store that is closing -going out of business and got no help from the manager. She tried to put everything on me. I am going to call American Express tomorrow night and deny payment because you can't get in touch with anyone to get an answer. No wonder they are going out of biz. All these companies complaining it's Biden. He's not in your shipping department. Update, contacted UPS, told me I was restricted by Parachute from doing anything about the lost package. The package is either missing or lost but is not being delivered to the address provided. I contacted AE and asked them to decline the charge. Parachute the ball is in your court to deal with UPS. I surrender.

They did not honor my coupon code (new customer), and did not respond to emails. I considered ollacing the order anyway, but don't trust them enough to risk it.

Update: Regarding below: Thank you for writing back, however you
1- Did not honor the black friday OR the new customer discount. I was not trying to stack anything, just seeing if any discount would work.
2- You don't respond to emails to customer service

The other reviews are correct. Zero customer service. No customer service number, emails are going unanswered. Their own site shows my online order was not delivered, and yet there is no way of reaching customer service. I’m going to file a dispute with the BBB and my credit card. I have no other option to either receive my order or a refund.

So much has gone wrong with my order. You pay hundreds of dollars on what you think is quality bedding and it's a disaster! There is virtually ZERO customer service. I have no idea where my return is or if/when I'll be refunded - AND they delivered one of my orders to an unknown address and will not get back to me. There's no phone number to call, there's nobody available on the chat, and emails are going unresponded to. STAY AWAY FROM THIS COMPANY!!

This was my first time that order from that company &
the experience was not pleasant.

Canceling the order was a problem
the company never answers phones or emails.

We bought the "Organic Cotton Bundle" a little more than a year ago, and now the sheet is already torn. Very disappointed in the quality of this. Contacted costumer service, and they advised that there is a warranty for one year in place, and they can't help. Absolute ridicules quality for a $150 sheet!