Parachute Reviews 848

There is NO customer service. My online purchase wouldn’t go through even though my credit card was charged twice. Chat did not work. It took three days to get a call back from the company and I left email messages. All they would say is the charges will eventually drop off. They would make no concessions and would not even clear the charges from my card. Now I’ll have to submit a claim to the credit card company. Terrible way to treat customers.

Their "live chat" is a bot that links to help articles. If you say it isn't helpful literally nothing happens. There's no person! The text box just disappears. They also don't have a phone number. You have to schedule a call for days in advance-- what, am I applying for a new passport or something?-- and that's if that even works, who knows? And no, they don't respond to or acknowledge emails in a few hours. If or when they do, it will be way too late for me, as the address on my order was wrong.
I've bought from them several times. This will be the last and I'll make sure my friends avoid them as well.

We bought a king size mattress and thought it was comfortable ... but that only lasted six months. The craftsmanship and quality broke down quickly, and after a year we could see and feel the mattress coils and see bulging on the sides of the mattress. We tried following up about the warranty, but it is worthless. I wish I would have read more reviews -- so many people have similar complaints (poor craftsmanship and short lifespan). We tried to extend the life of the mattress with a topper, but are just throwing it out after less than three years. Customer service was patronizing and not helpful. AVOID!

I got my sheets a week ago and love them. It looks like good value for the price. Happy with them

Such a waste of over $700. Got the linen sheet set and linen duvet cover and they have holes in them after 2 years of regular use. Laundered according to care instructions. Customer service doesn’t offer any help. Will tell everyone I can to stay away from this company

Unfortunately, the linen fitted sheet I bought about a year ago has thinned to point of developing many holes. We always wash in cold and tumble dry low. No pets, just regular use. So far, since I cannot find my original order information, there has been no offer of resolution by customer service. To spend this much money on sheets and for them to deteriorate so rapidly is very disappointing and I feel like I got scammed. Poor quality.

8/30/24 After reading the reply I don’t feel any better about the company standing behind its product. I cannot find my order number, but what I do have is a sheet that has a Parachute tag in a seasonal color Ochre with multiple holes in it. I’m less worried about a warranty and more worried about a cheap product that cost a lot of money. I ended up ordering a linen sheet from Amazon to replace the one with holes in it.

Final response from Parachute:
Hi Joanna,
Unfortunately, we cannot help with the issue on your Fitted Sheet without the details of the purchase.
Let us know if you have any other inquiries.
Warmly,

I recently got a linen shower curtain from this company and it had a snag in the bottom right when arrived. I email their customer service email and they responded in only a few hours to say that they can provide a replacement or a full refund. I was very impressed with the customer service! Other than the large snag the linen shower curtain works so great and drys completely so quickly (within 4 hours max). I will definitely be shipping here again!

If I could, I would give 0 stars - poor quality for a lot of money!

Let me just say, I HATE HATE HATE when websites think it's OK to use third-party cookies to SIGN ME UP FOR EMAILS just because I landed on their website. Stupid move that everybody hates. I will NEVER buy from a company that subscribes to this practice.

The website is atrocious. Customer service non-existant. The live chat is either offline or you talk to a bot not a person. It is beyond useless.The link that apparently allows you to schedule a call with a person, says the URL doesn't exist. My order was placed twice and it would not allow me to change the shipping address that it took from SHOP.com. I wrote an email asking for someone to call me. No one has.I hate to do this but I am going to stop the transaction on the credit card side, since there is no one to speak to to simply revise the order.
Ohhh .. it also offered me a free gift with my order but when I went to claim it, it charged me for it.
For a luxury brand, the service is beyond terrible.

Atrocious. They literally do not respond.

I spent $759 on an order 10 days ago and paid for express shipping. I never got an email receipt or any communication whatsoever on the status of the order. My card was charged but that’s it - I’ve now reached out to parachute support via email 4 times over the course of 10 days with no response. I paid for express shipping as im currently traveling and likely won’t be in the same spot now once/if it ships. Tried to call the phone number, no one is there they tell you to use the live chat on the website. Sure, ok - except the live chat is literally always offline.

Editing after seeing the response from parachute - no, they did not contact me or share any shipping information whatsoever. The package did show up, not express as paid for, and it was originally ordered express because I wouldn’t be in that location for a long time. I never received a response or any shipping information before the package showed up, and they also did not refund the cost of shipping. This response is the only one they’ve given, no bother on the emails I’ve sent them privately, and their response is untrue.

I have purchased Egyptian cotton bed linens for a couple decades, some good and some not so good, and this time I thought I would try a different brand. For $358, I purchased a king size sateen Egyptian cotton sheet set along with an extra set of standard pillowcases. The linens were quite shiny and smooth when they arrived, although they didn't seem very substantial. I have a new LG high efficiency washer/dryer without an agitator, and I washed them on the "bedding" setting before putting them on the bed. I was surprised by the amount of lint that was in the dryer filter just on that first wash, and noticed that the shiny and smooth look and feel were noticeably less when I put them on the bed. I have a 10-12 inch thick Tempurpedic mattress, and the fitted sheet seemed baggy all around the edges, with the elastic seeming like it was either too loose or stretched out. Within the first month, the fitted sheet was popping off at the corners every night. At this point, we have to get up from bed and re-install the fitted sheet several times each night. As for the lint, that has never stopped, although after only 4 months the sheets are verging on see-through in some places, so there's not much sheet left to create lint. The shiny and smooth feel to the sheets was long ago a thing of the past, and now they are dull, lifeless, rough feeling on the skin, and weigh almost nothing. I decided to cut my losses with these linens this week (mind you this is only after 4 months of use), and I ordered a new sheet set (from a different manufacturer). $358 for 4 months of use is, as I said, unimpressive, but in reality I knew I'd made a mistake within the first month. I'll give these to Goodwill and let someone else deal with them. Such is life. Lesson learned, and I'll move on. I went to the Parachute website to try to leave a review there, but could not find a way to leave a review, so here I am.

I spent close to $500 on 2 sheet sets at the end of 2021. The most expensive linen pair now has a huge hole in the flat sheet. I have had linen sheets 10+ years for 1/4 the price that have held up better. I rotate my sheets out and have babied these so there is no reason they should be worn enough to tear. The hole is not near the feet or head, no pet claws on them….just totally random hole. Of course I am 6months past the warranty window. Will not buy from Parachute again

Holey sheet these are the worst!
Quality is so poor. Had a king fitted sheet that developed holes after less than a year. The company did replace the product. However, now my flat sheet has multiple holes and since it has been about 2 years, the response from customer service was “sorry, but we don’t help with product issues after 1 year.” What kind of sheets are only expected to last 1-2 years?
Worst customer service and product is definitely not worth the price.
Do not buy!

If I could leave zero stars I would. Bought linen sheets for my son for college a little over two years ago. He mentioned to me the fitted sheet had developed a huge hole. Contacted customer service to let them know I was placing an order for a new sheet, but obviously they have quality issues (had to order from there because of sheet set and color match or definitely wouldn’t have) - was met with NO SOLUTION. Not a discount, not a replacement, not anything. Complete missed opportunity. What a terrible company and horrible customer service. Take your business anywhere but Parachute.

I am a long time Parachute customer and my last order completely changed color-I have about 6 sets of all different colors and this has never happened to me, I called the store twice and cs emails 5x with no reply. The color has since been discontinued and I am stuck with what started as a sand color and is now a strange deep yellowy beige. I am unclear why I cannot reach cs even with the stores help.

They are "only able to help with product issues within the first year of purchase," even in the case of a faulty product. Note that this "first year" timeline is not listed online anywhere, which they confirmed. Expensive products. Terrible customer service.

Steer clear of Parachute! No customer service - only emails to communicate/resolve issues. I ordered a Parachute bed and was assured that it would accommodate an adjustable base. Later, I discover that it can't. I emailed their CX team to explain the misrepresentation (most likely inadvertent by their salesperson) and was told that although the bed hadn't been manufactured, they would not cancel the order. I posted a negative review on Trustpilot and also emailed their CEO. Within hours the order was cancelled and a refund issued. I contrast this experience to that with Saatva - a more mature and professional organization. I hope Parachute's management will take notice and up their customer experience game as it is sorely lacking now.

I heard that Parachute sheets were excellent quality, so I splurged and bought the percale set. They do indeed have a luxurious feel. But the quality is crap. After six months, I was stunned to find that the paper thin fabric on the corners of the fitted sheet had began to tear. So much for excellent quality! We were planning on buying Parachute sheets for all of our beds, but after paying $110 for a piece of junk, I'll never buy another product from this company. I don't see an option on their website to post a review, so I'm doing it here. Too bad I don't have the option to post photos so you can see the disintegrated fabric. (By the way, Parachute's washing instructions were followed explicitly.)

I am writing a negative review about Parachute Home because they left me in the lurch. I bought a set of towels in October 2022, a year and three months ago. I contacted the company because the towels have shredded severely along the edges - definitely a product failure. They said sorry, we can’t do anything about that since it’s been over a year but we will forward your complaint to our product quality team. I had bought several things from parachute over the years, but I will no longer be supporting the company. I have a set of Target towels that I bought five or six years ago that are still holding up nicely, I am just really upset that Parachute didn’t take responsibility for their product quality. After my towels started shredding in November, I bought organic towels from Coyuchi during their holiday sale and the towels are more substantial and better quality. Bye Parachute, you lost a customer.