Paragon Consultants Reviews 

129
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Local Tech Hero Paragon Consultants, are excellent. Extremely helpful, and continually answers any queries or questions for you. So why we have the main street retailers, Robert gives you frien... See more

Company replied

Rated 5 out of 5 stars

Rob was extremely helpful - he gave options and explained them clearly. He gave advice and quoted costs which were very reasonable. His inspection fee is very reasonable. My laptop is working wond... See more

Company replied

Rated 5 out of 5 stars

Robert was extremely helpful helping me get all my files from my ‘Dead Dell’ transferred to an external Hard Drive. He was very knowledgeable and professional. The Drive was ready quickly, and he... See more

Company replied

Rated 5 out of 5 stars

Had a first class job of getting my PC maintained and upgraded by Robert of Paragon Services.His knowledge and expertise are excellent and each step is explained so even a layman like myself can und... See more

Company replied

Company details

  1. #12 of 31 best companies in Business and IT Consulting agency
  2. #12 of 27 best companies in Computer repair service
  3. #8 of 23 best companies in IT support and services
  4. #1 of 4 best companies in Marketing consultant
  5. #4 of 9 best companies in Web designer
  6. #5 of 29 best companies in Web hosting company

Written by the company

The leading web design and IT consultancy company in South Wales


Contact info

4.9

Excellent

TrustScore 5 out of 5

129 reviews

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4.9

All reviews

(129)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent service

23 October 2025
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Reply from Paragon Consultants

Thanks, Phil! Really pleased you found the service excellent. We always aim to keep things straightforward and reliable

Rated 5 out of 5 stars

Robert's your man!

I have been using Paragon Consultants for over 11 years and I have yet to be disappointed. Robert takes the time to explain what the problem is, then makes his recommendations to solve the problem. Believe me when I say that nothing is too much trouble. With Customer Service like this be assured that I will be in contact as soon as I have another problem. Both my Desktop and Laptop were updated for Windows 11 and the latter had additional RAM supplied and fitted for a truly modest outlay.

14 October 2025
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Reply from Paragon Consultants

Thank you, Mary, for such a thoughtful review. It means a lot to know you’ve trusted Paragon Consultants for over 11 years. Robert always aims to explain things clearly and make sure solutions are practical and cost‑effective, so we’re delighted that came through in your desktop and laptop upgrades. Your continued confidence is greatly appreciated, and we’ll be here whenever you need us

Rated 5 out of 5 stars

Rob and the Paragon team are ecxellent…

Rob and the Paragon team are ecxellent in every way. They are knowlegable, professional and always happy to help. Our website looks fantastic and being a day nursery with minimal technology skills, they are our life savers a lot of the time!! Diolch Paragon for being so great. 5* and highly recommend.

30 September 2025
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Reply from Paragon Consultants

Thank you so much for your lovely words. We are delighted you are happy with the website and that our support has made things easier for your nursery. It is always a pleasure to help and we truly appreciate your recommendation

Rated 5 out of 5 stars
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Reply from Paragon Consultants

Thank you, Lucas. We are glad you found the service quick, clear and helpful. Your feedback means a lot and we are always here to support you whenever needed

Rated 5 out of 5 stars

Rob has been fantastic

Rob has been fantastic, so supportive and built a fabulous website. Thank you so much, will recommend you to anyone!

29 September 2025
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Reply from Paragon Consultants

Thank you for such lovely feedback. We are delighted you are happy with the website and the support from Rob. Your recommendation means a great deal and we look forward to helping again in the future

Rated 5 out of 5 stars

Friendly

Friendly, efficient and informative service.

15 September 2025
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Reply from Paragon Consultants

Thank you, Robert. We are glad you found the service friendly, efficient and informative. Your feedback means a lot and we are always here to help whenever you need us

Rated 5 out of 5 stars

My 4th emergency service!

Rob is amazing. He looks after my elderly Dad’s computer. My Dad thinks he knows what he’s doing…….then Rob sorts it out!
He’s my 4th emergency service!

9 September 2025
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Reply from Paragon Consultants

Thank you, Emma, for such a brilliant review. We are so pleased Rob has been able to support your dad and keep things running smoothly. Being called the 4th emergency service is high praise and we truly appreciate your trust and kind words

Rated 5 out of 5 stars

Good service

Quick, good communication, good service.

22 August 2025
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Reply from Paragon Consultants

Really appreciate your feedback, Chris. It is great to know the service felt quick and clear. We are always happy to help and your comments mean a lot

Rated 5 out of 5 stars

always a pleasure dealing with this…

always a pleasure dealing with this team. quick, efficient, friendly and knowledgeable, thanks Paragon!

1 August 2025
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Reply from Paragon Consultants

Thank you, Russell. We’re delighted to hear your experience with our team has been consistently positive. Quick, efficient, friendly and knowledgeable is exactly what we strive for, and your feedback means a lot

Rated 5 out of 5 stars

Excellent service, good price, highly recomended

Rob quoted me for supplying and setting up a new laptop after checking my needs. The price was very competitive and it was delivered in a few days. he gave me advice on Virus checkers and Ad blockers which was very useful. Rob was very pleasant and helpful and I would certainly recommend.

30 July 2025
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Reply from Paragon Consultants

Thank you so much for the kind words! I'm really glad we could find the right laptop setup for your needs and get everything sorted quickly. It was a pleasure helping you navigate the options for antivirus and ad blockers—those little details can make a big difference in day-to-day use. I truly appreciate the recommendation and am always here if you need anything else down the line!

Rated 5 out of 5 stars

Fast

Fast, Efficient

31 July 2025
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Reply from Paragon Consultants

Thanks so much! I’m glad we could deliver a fast and efficient service—always the goal. If there’s anything else you need, just give me a shout!

Rated 5 out of 5 stars

Great

As always, service was prompt and efficient.

3 April 2025
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Reply from Paragon Consultants

Thanks again for your continued trust—it really means a lot! I’m always happy to help, and I’m glad the service continues to meet your expectations. Looking forward to supporting you whenever you need.

Rated 5 out of 5 stars

Local Tech Hero

Local Tech Hero
Paragon Consultants, are excellent.
Extremely helpful, and continually answers any queries or questions for you.
So why we have the main street retailers, Robert gives you friendly and informative, to make your decisions. With no pressure sales, it's your call at the end.

He spent time sourcing the info, explained the difference between what my options were and let's you decide.
Plus if anything goes wrong he's local to help you.

27 March 2025
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Reply from Paragon Consultants

Thank you so much for the generous review! We really appreciate your kind words—and we’re glad the support and advice helped make things clearer. We always aim to provide honest, pressure-free guidance so you can make confident decisions that suit your needs. Being local means we’re just around the corner if anything crops up, and we’re always happy to help however we can.

Rated 5 out of 5 stars

Paragon trusted with IT challenges

We are highly experienced in IT, but when we get stuck Paragon always fixes the issue.

14 March 2025
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Reply from Paragon Consultants

Thanks so much for the great feedback! We really value working with experienced IT professionals like yourselves, and we’re always happy to step in when things get tricky. It’s a pleasure being your go-to when those stubborn issues arise—always here to help!

Rated 5 out of 5 stars

Excellent service.

Excellent service.

23 January 2025
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Reply from Paragon Consultants

Thank you! We really appreciate the kind words and are glad you were happy with the service. Always here if you need us again!

Rated 5 out of 5 stars

Very helpful and easy to understand

Very helpful and easy to understand

28 January 2025
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Reply from Paragon Consultants

Thanks so much! We always aim to make things straightforward and easy to follow, so we’re really glad to hear that came through. If you ever need more help or advice, we’re just a message away!

Rated 5 out of 5 stars

Answered all my questions

Answered all my questions and resolved the issue

13 December 2024
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Reply from Paragon Consultants

Thanks for the great feedback! We’re glad we could get everything resolved and answer all your questions along the way. Clear communication and effective solutions are what we strive for—always happy to help!

Rated 5 out of 5 stars

Highly recommended

Quick and prompt service. Sorted my pc same day will definitely be using again

17 December 2024
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Reply from Paragon Consultants

Thanks so much! We’re really pleased we could get your PC sorted the same day—quick turnaround is always a priority when tech gets in the way. We appreciate the vote of confidence and look forward to helping again whenever you need us

Rated 5 out of 5 stars

Rob is Always at the of the phone to…

Rob is Always at the of the phone to help with any type of issues.
Great guy and always eager to help.

10 October 2024
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Reply from Paragon Consultants

Thank you, Karen. We’re glad our support has made such a positive impact. Having someone always ready to help with any issue is exactly the kind of service we aim to provide

Rated 5 out of 5 stars

Was able to diagnose the problem and…

Was able to diagnose the problem and resolve quickly by replacing SDD and re-installing Windows 11.

13 September 2024
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Reply from Paragon Consultants

Thanks for the great feedback! We’re glad we could quickly pinpoint the issue and get things back up and running with a new SSD and fresh install of Windows 11. It’s always satisfying to restore performance and reliability in one go. If you ever need help again, we’re here!

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