Paragon Consultants Reviews 

129
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Local Tech Hero Paragon Consultants, are excellent. Extremely helpful, and continually answers any queries or questions for you. So why we have the main street retailers, Robert gives you frien... See more

Company replied

Rated 5 out of 5 stars

Rob was extremely helpful - he gave options and explained them clearly. He gave advice and quoted costs which were very reasonable. His inspection fee is very reasonable. My laptop is working wond... See more

Company replied

Rated 5 out of 5 stars

Robert was extremely helpful helping me get all my files from my ‘Dead Dell’ transferred to an external Hard Drive. He was very knowledgeable and professional. The Drive was ready quickly, and he... See more

Company replied

Rated 5 out of 5 stars

Had a first class job of getting my PC maintained and upgraded by Robert of Paragon Services.His knowledge and expertise are excellent and each step is explained so even a layman like myself can und... See more

Company replied

Company details

  1. #12 of 31 best companies in Business and IT Consulting agency
  2. #12 of 28 best companies in Computer repair service
  3. #8 of 23 best companies in IT support and services
  4. #1 of 4 best companies in Marketing consultant
  5. #4 of 9 best companies in Web designer
  6. #6 of 29 best companies in Web hosting company

Written by the company

The leading web design and IT consultancy company in South Wales


Contact info

4.9

Excellent

TrustScore 5 out of 5

129 reviews

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4.9

All reviews

(129)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredibly responsive professional and…

Incredibly responsive professional and a no brainier to have such a great website host. Thank you for your continued support for my business.

29 August 2024
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Reply from Paragon Consultants

Thank you for the kind words! We’re proud to support your business and really appreciate the trust you’ve placed in us. Being responsive and reliable is what we strive for—especially when it comes to hosting and keeping things running smoothly. Always here whenever you need us!

Rated 5 out of 5 stars

Speedy and efficient and exactly what I needed

Robert was extremely quick and clear in responding to every communication. He was patient and persevering in finding exactly what I wanted and explained everything carefully and clearly when I picked up my laptop.

5 September 2024
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Reply from Paragon Consultants

Thank you so much for the thoughtful review! We’re really glad the communication felt smooth and clear throughout—and it was a pleasure working with you to find the right laptop. We always aim to make the process as easy and transparent as possible, and we’re delighted you were happy with the result. Don’t hesitate to reach out if you need anything else!

Rated 5 out of 5 stars

Unparalleled service

Prompt turn around time, clear concise and friendly customer services, great standard of work.
Couldn’t ask for better!

31 July 2024
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Reply from Paragon Consultants

Thank you so much! We’re thrilled to hear that the turnaround time, communication, and quality of work all hit the mark. Providing clear, friendly service and dependable results is what we’re all about. Really appreciate the kind words—and we’re always here if you need us again!

Rated 5 out of 5 stars

Good support

Not a smooth process of works because of my complicated set up. Rob however maintained support throughout.

15 August 2024
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Reply from Paragon Consultants

Thank you for sharing your experience. Complex setups can be challenging, but we’re committed to maintaining clear and reliable support every step of the way

Rated 5 out of 5 stars

Super efficient and trustworthy

Super efficient and trustworthy

Rob was absolutely amazing and took his time to explain the problems regarding the problems with my computer. I was really impressed with the all round professional service provided. He managed to fix my computer really fast and explained everything in detail so that I understand clearly.

Highly recommend using Paragon Consultants.

8 August 2024
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Reply from Paragon Consultants

We really appreciate your kind words. It’s fantastic to hear that the service was fast, professional, and clearly explained, we always want our clients to feel confident and supported. Thank you for recommending Paragon Consultants.

Rated 5 out of 5 stars

Efficient

Efficient, cost effective, helpful.

9 July 2024
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Reply from Paragon Consultants

Thanks so much! Delighted to help!

Rated 5 out of 5 stars

Computer audio…

Thanks for building my specialist audio production computer.I am very happy with it thanks

6 May 2024
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Reply from Paragon Consultants

Thanks Tony! Thrilled you're loving the audio rig. Enjoy creating!

Rated 5 out of 5 stars

Needed urgent repair to MacBook

Needed urgent repair to MacBook Air as screen needed replacement. Told no problem screen to be replaced within next two days and informed of cost. Brilliant service repairs done as stated.

20 March 2024
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Reply from Paragon Consultants

Thanks John! Delighted we got your MacBook Air fixed fast and as promised

Rated 5 out of 5 stars

Excellent support

Always fast to respond to any query - big or small - and Rob and Nerys go out of their way to provide the fullest advice and support possible. Highly recommend.

10 January 2024
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Reply from Paragon Consultants

Thank you Graffeg! Grateful for your kind words. Always here to help, big or small!

Rated 5 out of 5 stars

Pleasant, competent and business like.

Pleasant is too mild a word sometimes, jovial more like, business like certainly, and all my difficulties resolved within 30 mins. I was ecstatic and genuinely surprised at the low cost.

3 September 2023
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Reply from Paragon Consultants

Thank you for the wonderful feedback. We are glad the service was quick and affordable

Rated 5 out of 5 stars

Paragon Consultants are exerlent…

Paragon Consultants are exerlent service they are very helpful.

29 August 2023
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Reply from Paragon Consultants

Really appreciate your feedback Richard. Great to know you found our service excellent and supportive

Rated 5 out of 5 stars

An Excellent 'all round' experience!

A problem with an 11 year old iMac was proving difficult to repair with most Computer Service providers unable to assist.
A call to Paragon Cosultants was met with total confidence as regards the options available to save our iMac.
The call was made in the morning and the Computer dropped off that afternoon for examination. In less than 24hrs the hard drive was replaced and we were 'live' again! Unfortunately it was not possible to transfer the information from the old drive to the new. I have the disk and it could be sent away for further examinatio but at quite a hefty cost! A few teething problems were quickly sorted by means of 'remote' access. Rob and Nerys were particularly helpful and always ready to take the time to assist. Knowing they are there to help if anything else goes wrong is a massive bonus! Courteous, Helpful, Knowledgeable, Reliable and prepared to go the extra mile. What more could you want. Diolch!

25 July 2023
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Reply from Paragon Consultants

Your review means a great deal. We are delighted the iMac was repaired efficiently and cost effectively, with the hard drive replaced and remote support resolving the final issues. We're always committed to providing courteous, reliable, and knowledgeable service, and it is wonderful to know that came through

Rated 5 out of 5 stars

Outstanding service

Rob has always gone the extra mile and always been very accommodating.
We as a company wouldn’t be without the help and assistance from paragon consultants.

25 June 2023
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Reply from Paragon Consultants

Your review means a great deal. Providing reliable and accommodating service is always our priority

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