Paragon Skills Reviews 1,119

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, especially from their tutors. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the quality of the courses is highly valued. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the supportive environment that helped them achieve their goals. However, some customers also noted initial challenges due to changes in tutors or issues with previous tutors, which left them feeling behind and lacking support.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their tutors' dedication, support, and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the clarity and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and guidance... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high quality of training and... See more

Quality

Consumers find quality to be positive, with many highlighting the high quality of tutor support, guidance,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The modules were clear, well-structured and easy to understand. My tutor Jolene Hornsby went above and beyond - she stayed in regular contact, made sure I never fell behind, and gave me the confidence... See more

Company replied

Rated 5 out of 5 stars

Shireen, my tutor has been honestly incredible. Shes been so patient, approachable, and invested in my completion and success for my NVQ. I hope whoever else she works with knows how lucky they are. I... See more

Company replied

Rated 5 out of 5 stars

So happy to have completed my NVQ Level 2 in Care at Paragon skills with Distinction! A big thank you to all the team involved but especially to Joanne Murray who was my mentor and personal tutor. She... See more

Company replied

Rated 5 out of 5 stars

Completing my NVQ Level 3 was a dream come true and goal I always wanted to achieve. I couldn’t have done it without paragon skills and my incredible Tutor Kate Underwood. Her patience, kindness, d... See more

Company replied


Company details

  1. Career and Education Provider
  2. Adult education centre
  3. Apprenticeship Centre
  4. Education Centre
  5. Educational institution

About Paragon Skills

Written by the company



Health & Social Care Childcare & Education Professional Services About us Get in touch

About Paragon Skills

When learners succeed, employers’ benefit. We provide apprenticeship training at a national level developing the workforce of the future. We are a highly motivated and energetic team, committed to making sure that we have the right learner on the right course and work hard to ensure quality training with high learner pass rates.

We are passionate about providing opportunities for you to achieve and succeed in the career of your choice. So if you prefer practical experiences to classroom and textbook learning, Would appreciate being able to practice, use and develop your skills in a workplace setting whilst working as part of a team. Then an choosing the Apprenticeship pathway could be for you?

Factors to consider:

Level – You want the Apprenticeship to be rewarding and challenging, but not so hard that you want to give up. Make sure you pick an Apprenticeship that teaches you new skills.

Sectors – Based on you interests and skills, narrow down your options.

Our focus on delivering quality apprenticeships that are relevant to our employer partners speaks for itself in our outstanding results and feedback...

71.4% success rates (compared to an industry average of 51.8%) 9.1 out of 10 learners would recommend us to a friend or family member 8.8 out of 10 employers would recommend us (compared to an industry average of 5.8 out of 10)

Are team are extremely passionate about apprenticeships, and there is not much we don’t know around them, so if you have any questions reach out using the contact details below.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Level 3 Teaching Assistant

I am currently working through Level 3Teaching Assistant along side Functional Skills 2 Maths and English.
My Tutor Rifat Kauser has been an amazing support and mentor so far. She has made a real effort in making sure that I am comfortable and under at least stress as possible. Rifat is also making sure that all the support, whether it be Tutor or accessing extra resources is in place. She has also made sure that I can reach out to her at any point and has responded in a prompt way.
I very grateful to have the support, encouragement and care from Rifat.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great support all the way through the…

Great support all the way through the course,

25 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Viki, we’re so pleased to hear you felt supported throughout your apprenticeship. Wishing you every success for the future.

Rated 5 out of 5 stars

A big thank you to Miriam Da Silva…

A big thank you to Miriam Da Silva Angelico for the support and guidance given to my team member Radhika. Under your guidance they achieved a well deserved Merit. Thank you again.

23 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Linda, we’re so pleased to hear your team member felt supported and guided throughout their apprenticeship. Congratulations to Radhika on achieving a well deserved Merit. It’s wonderful to know our team helped make a positive difference to their learning journey.

Rated 5 out of 5 stars

Fantastic support throughout my NVQ Level 2!

I have just completed my NVQ Level 2 Diploma and achieved a Distinction in my EPA, and I couldn't have done it without the amazing support of my tutor, Matt Glaves. From start to finish, Matt was incredibly encouraging, knowledgeable, and always there to guide me through the course. He really helped build my confidence for the final assessment. Thank you so much, Matt, and Paragon Skills for a great learning experience!

24 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Ioana, congratulations on completing your Level 2 apprenticeship and achieving a Distinction in your EPA. What a brilliant result. We’re so pleased to hear you felt supported, encouraged and guided throughout your journey, and that our team helped build your confidence for your final assessment. Wishing you every success for the future.

Rated 5 out of 5 stars

Thank you

I am incredibly proud to have achieved a Distinction in my Level 3 Lead Adult Care Worker Apprenticeship with Paragon Skills. The course was exceptionally well structured, easy to follow, and presented in a way that made learning straightforward and enjoyable. I would like to express my sincere gratitude to everyone who supported me throughout this journey. A special thank you to Aimee Stratton, John Haddock’s, my workshop tutors - Heather Evan, Luke and Judy, my observation supervisors - Jolene Hornsby and Miriam for their encouragement and guidance. My biggest thanks go to my personal tutor, Mahasarat Khalik, whose unwavering support, regular preparation sessions, and belief in me gave me the confidence to achieve something I never thought possible. I truly couldn’t have achieved this distinction without such an amazing team. Thank you all for your dedication, encouragement, and for helping me succeed.

22 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Bhagyalaxmi, congratulations on achieving a Distinction in your Level 3 Lead Adult Care Worker apprenticeship. What a fantastic achievement. We’re so pleased to hear your learning journey was well structured, enjoyable and supportive throughout. It’s wonderful to know our team’s guidance, encouragement and preparation helped build your confidence and support your success. Wishing you every success in your care career.

Rated 5 out of 5 stars

Matt Glaves was of so much assistance.

Hi Matt Glaves, this is a great opportunity to let people know how awesome you were/are in prepping me for my L2 Adult Care Apprenticeship. When I heard Rachel Wright was on sick leave and that she was going to be replaced, I was very sceptical especially after hearing of my other colleagues experiences, but you came and did an excellent job. You even called on the days of my tests just to wish me the best of luck and give me some more reassurance.
You were available as soon as possible when I needed a response to a question or concern.
You helped douse my exam tension and kept reminding me that I am an excellent worker and that I know my stuff.

Thank you so much Matt, I really appreciate you.

19 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Chioma, congratulations on completing your Level 2 Adult Care apprenticeship. We’re so pleased to hear you felt reassured, supported and encouraged throughout your journey, especially as you prepared for your assessments. It’s wonderful to know our team helped build your confidence and keep you motivated. Wishing you every success in your care career.

Rated 5 out of 5 stars

NVQ Level 3

I recently completed my NVQ with Paragon Skills, and I’m very pleased to say that I passed with a Merit.

The training and support throughout the course were wonderful. My tutor, Miriam Da Silva Angelico, was extremely supportive, knowledgeable, and encouraging throughout my learning journey. She was always available to guide me, provide feedback, and help me build my confidence.
Thank you again to Miriam and the team for all the support.

23 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Radhika, congratulations on completing your apprenticeship with a Merit. We’re so pleased to hear you felt supported, encouraged and guided throughout your learning journey. It’s wonderful to know our team’s feedback and support helped build your confidence. Wishing you every success for the future.

Rated 5 out of 5 stars

So nice to have finally completed my…

So nice to have finally completed my level 3 after some set backs with jobs or providers. Paragon have been great but would not of had the confidence to complete with out my tutor Shireen let along gain a Distinction. Thank you so much!

23 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Madeleine, congratulations on completing your Level 3 apprenticeship with a Distinction. What a fantastic achievement, especially after facing a few setbacks along the way. We’re so pleased to hear Paragon Skills gave you the support and confidence to reach your goal. Wishing you every success for the future.

Rated 5 out of 5 stars

My lovely tutor Lydia made me feel so…

My lovely tutor Lydia made me feel so ease and comfortable and always was there when I needed her !, definitely coming back to do number 3

23 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Amelia-Jayne, congratulations on completing your apprenticeship. We’re so pleased to hear you felt comfortable, supported and able to ask for help whenever you needed it. It’s great to know you’re looking to continue your learning journey, and we’d be delighted to support you again.

Rated 5 out of 5 stars

Shireen my Amazing NVQ tutor

Shireen, my tutor has been honestly incredible. Shes been so patient, approachable, and invested in my completion and success for my NVQ. I hope whoever else she works with knows how lucky they are. I always felt like i was in good hands with her.

22 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Peter, congratulations on completing your apprenticeship. We’re so pleased to hear you felt supported, encouraged and in safe hands throughout your journey. It’s wonderful to know our team’s patience and guidance helped you reach your goal. Wishing you every success for the future.

Rated 5 out of 5 stars

The modules were clear

The modules were clear, well-structured and easy to understand. My tutor Jolene Hornsby went above and beyond - she stayed in regular contact, made sure I never fell behind, and gave me the confidence I needed as English isn’t my first language. Her feedback and words of encouragement were key to me reaching a distinction grade. I’m truly grateful for her help and professionalism. A big thank you to the whole Paragon Skills team for all the teaching and support.

11 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Ariel, congratulations on completing your apprenticeship with a Distinction. What a brilliant achievement. We’re so pleased to hear the modules were clear and easy to follow, and that our team’s regular support, feedback and encouragement helped build your confidence throughout your journey. Wishing you every success for the future.

Rated 5 out of 5 stars

So happy to have completed my NVQ Level…

So happy to have completed my NVQ Level 2 in Care at Paragon skills with Distinction! A big thank you to all the team involved but especially to Joanne Murray who was my mentor and personal tutor. She made it easier but being practically involved and reachable from start till finish!! I am out to excel 😁

18 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks David, congratulations on completing your Level 2 Care apprenticeship with a Distinction. What a fantastic achievement. We’re so pleased to hear you felt supported from start to finish and that our team helped make your journey easier. Wishing you every success as you continue to excel in your care career.

Rated 5 out of 5 stars

Iv just completed my Level 3 in Lead…

Iv just completed my Level 3 in Lead adult care worker, would like to say a big thank you to my tutor Joanne Heritage for your support and encouragement, you've been amazing. So happy with my Grade to continue with my role as a senior carer.

18 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Carly, congratulations on completing your Level 3 Lead Adult Care Worker apprenticeship. We’re so pleased to hear you felt supported and encouraged throughout your journey, and that you’re happy with your final grade. Wishing you every success as you continue in your senior carer role.

Rated 5 out of 5 stars

Excellent Support Throughout My…

Excellent Support Throughout My Learning Journey

I have had a very positive experience with Paragon Skills while completing my Level 3 Lead Adult Care qualification. The learning materials, workshops, and support provided throughout the course have helped me develop both professionally and personally.

I would particularly like to thank Heather and Kayleigh for their outstanding support and encouragement. They were always approachable, knowledgeable, and willing to go the extra mile whenever I needed guidance. Their feedback was constructive, timely, and helped me build confidence in my work and prepare effectively for assessments.

What stood out most was the genuine commitment to learner success. The support I received helped me stay motivated, develop my skills, and achieve my goals. Many learners highlight the quality of tutor support and guidance at Paragon Skills, and my experience reflects this positive reputation.

I would highly recommend Paragon Skills to anyone looking to further their career in health and social care. Thank you to Heather, Kayleigh, and the wider team for making my learning journey such a positive and rewarding experience.

Highly recommended!

18 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Adedotun, congratulations on completing your Level 3 Lead Adult Care apprenticeship. We’re so pleased to hear your learning journey was positive and rewarding, and that the materials, workshops and support helped you grow professionally and personally. Thank you for recommending Paragon Skills, and we wish you every success in your health and social care career.

Rated 5 out of 5 stars

My Assessor Joanne Heritage

My Assessor Joanne Heritage.
From start to finish she has been utterly amazing.
As an older learner coming back into work and education after being off for a long time with my children I was apprehensive about what I could do and if I could do it... but from the 1st meeting Joanne couldnt have been any better.
She has guided me, listened to me, pushed me and believed in me even when I felt id reached my limit.
I wanted to complete this for my self, my children, to show them you can do anything if you put your mind to it and for Joanne, for all the time and effort she put into me.
I truly believe that without her help and guidance I wouldn't have completed today! For that I am so grateful.
Joanne, you are amazing and any future learner that is placed with you really is in safe hands.
Thank you for everything!!
Alexandra

18 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Alexandra, congratulations on completing your apprenticeship. Returning to learning after time away is a huge achievement, and we’re so pleased to hear you felt guided, listened to and believed in throughout your journey. It’s wonderful to know our team helped you build confidence and achieve something so meaningful for you and your family. Wishing you every success for the future.

Rated 5 out of 5 stars

What a wonderful experience my tutor…

What a wonderful experience my tutor was so helpful thanks Harissa Ahmed for all your support and hard work

17 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Parvez, we’re so pleased to hear you had such a wonderful experience. It’s great to know you felt supported throughout your apprenticeship, and we wish you every success for the future.

Rated 5 out of 5 stars

A journey worth the effort!

I’ve recently completed my level 3 Lead Adult Care Worker with a double distinction. I couldn’t have done it without my amazing tutors, Hayley Worth and Miriam Da Silva Angelico! The amount of support I’ve received, the resources that were shared and the entire learning process has been extremely beneficial and great. It wasn't easy and it was really challenging, especially facing a health issue in the last 4 months but with Miriam's support and understanding it was so worth it!!!
Thank you Miriam!
Thank you Paragon!

16 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Maria, congratulations on completing your Level 3 Lead Adult Care Worker apprenticeship with a double Distinction. What a fantastic achievement. We’re so pleased to hear you felt supported, understood and well resourced throughout your journey, especially during a challenging time. Wishing you every success as you continue your care career.

Rated 5 out of 5 stars

Amazing Support from Jolene Hornsby

Amazing Support from Jolene Hornsby
I am incredibly grateful and proud to have achieved my Level 3 NVQ qualification. This accomplishment would not have been possible without the wonderful support, guidance, and encouragement I received from Jolene Hornsby and Paragon Skills. Throughout my journey, Jolene was always approachable, supportive, and motivating, helping me stay focused and confident in achieving my goals. Thank you for making this achievement possible.

16 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Shon, congratulations on achieving your Level 3 apprenticeship. We’re so pleased to hear you felt supported, guided and encouraged throughout your journey. It’s wonderful to know our team helped you stay focused, build confidence and reach your goal. Wishing you every success for the future.

Rated 5 out of 5 stars

Level 3 NVQ

My tutor was Joanne Heritage, I honestly wouldn’t have been able to complete my course without her, she supported me every step of the way and always checked in on me, she encouraged me even when it got hard and believed in me. Thank you Joanne

9 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Melissa, congratulations on completing your Level 3 apprenticeship. We’re so pleased to hear you felt supported, encouraged and believed in throughout your journey, especially when things felt challenging. Wishing you every success for the future.

Rated 5 out of 5 stars

Catherine was an amazing support…

Catherine was an amazing support throughout the past 18 months. I have learnt so much from completing my level 5, it has definitely made me think about everyday decisions, the way I deal with situation and how i work alongside my colleagues.

16 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Kerry, congratulations on completing your Level 5 apprenticeship. We’re so pleased to hear you felt supported throughout your journey and that your learning has helped you reflect, grow and apply new skills in your role. Wishing you every success as you continue to develop in your career.

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