Paragon SkillsReviews 

1,127
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, especially from their tutors. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the quality of the courses is highly valued. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the supportive environment that helped them achieve their goals. However, some customers also noted initial challenges due to changes in tutors or issues with previous tutors, which left them feeling behind and lacking support.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their tutors' dedication, support, and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the clarity and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and guidance... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high quality of training and... See more

Quality

Consumers find quality to be positive, with many highlighting the high quality of tutor support, guidance,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The modules were clear, well-structured and easy to understand. My tutor Jolene Hornsby went above and beyond - she stayed in regular contact, made sure I never fell behind, and gave me the confidence... See more

Company replied

Rated 5 out of 5 stars

Shireen, my tutor has been honestly incredible. Shes been so patient, approachable, and invested in my completion and success for my NVQ. I hope whoever else she works with knows how lucky they are. I... See more

Company replied

Rated 5 out of 5 stars

So happy to have completed my NVQ Level 2 in Care at Paragon skills with Distinction! A big thank you to all the team involved but especially to Joanne Murray who was my mentor and personal tutor. She... See more

Company replied

Rated 5 out of 5 stars

Completing my NVQ Level 3 was a dream come true and goal I always wanted to achieve. I couldn’t have done it without paragon skills and my incredible Tutor Kate Underwood. Her patience, kindness, d... See more

Company replied


Company details

  1. Career and Education Provider
  2. Adult education centre
  3. Apprenticeship Centre
  4. Education Centre
  5. Educational institution

About Paragon Skills

Written by the company



Health & Social Care Childcare & Education Professional Services About us Get in touch

About Paragon Skills

When learners succeed, employers’ benefit. We provide apprenticeship training at a national level developing the workforce of the future. We are a highly motivated and energetic team, committed to making sure that we have the right learner on the right course and work hard to ensure quality training with high learner pass rates.

We are passionate about providing opportunities for you to achieve and succeed in the career of your choice. So if you prefer practical experiences to classroom and textbook learning, Would appreciate being able to practice, use and develop your skills in a workplace setting whilst working as part of a team. Then an choosing the Apprenticeship pathway could be for you?

Factors to consider:

Level – You want the Apprenticeship to be rewarding and challenging, but not so hard that you want to give up. Make sure you pick an Apprenticeship that teaches you new skills.

Sectors – Based on you interests and skills, narrow down your options.

Our focus on delivering quality apprenticeships that are relevant to our employer partners speaks for itself in our outstanding results and feedback...

71.4% success rates (compared to an industry average of 51.8%) 9.1 out of 10 learners would recommend us to a friend or family member 8.8 out of 10 employers would recommend us (compared to an industry average of 5.8 out of 10)

Are team are extremely passionate about apprenticeships, and there is not much we don’t know around them, so if you have any questions reach out using the contact details below.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,127)

318 reviews in the last 12 months

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Rated 5 out of 5 stars

So happy to have completed my NVQ Level…

So happy to have completed my NVQ Level 2 in Care at Paragon skills with Distinction! A big thank you to all the team involved but especially to Joanne Murray who was my mentor and personal tutor. She made it easier but being practically involved and reachable from start till finish!! I am out to excel 😁

18 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks David, congratulations on completing your Level 2 Care apprenticeship with a Distinction. What a fantastic achievement. We’re so pleased to hear you felt supported from start to finish and that our team helped make your journey easier. Wishing you every success as you continue to excel in your care career.

Rated 5 out of 5 stars

Iv just completed my Level 3 in Lead…

Iv just completed my Level 3 in Lead adult care worker, would like to say a big thank you to my tutor Joanne Heritage for your support and encouragement, you've been amazing. So happy with my Grade to continue with my role as a senior carer.

18 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Carly, congratulations on completing your Level 3 Lead Adult Care Worker apprenticeship. We’re so pleased to hear you felt supported and encouraged throughout your journey, and that you’re happy with your final grade. Wishing you every success as you continue in your senior carer role.

Rated 5 out of 5 stars

Excellent Support Throughout My…

Excellent Support Throughout My Learning Journey

I have had a very positive experience with Paragon Skills while completing my Level 3 Lead Adult Care qualification. The learning materials, workshops, and support provided throughout the course have helped me develop both professionally and personally.

I would particularly like to thank Heather and Kayleigh for their outstanding support and encouragement. They were always approachable, knowledgeable, and willing to go the extra mile whenever I needed guidance. Their feedback was constructive, timely, and helped me build confidence in my work and prepare effectively for assessments.

What stood out most was the genuine commitment to learner success. The support I received helped me stay motivated, develop my skills, and achieve my goals. Many learners highlight the quality of tutor support and guidance at Paragon Skills, and my experience reflects this positive reputation.

I would highly recommend Paragon Skills to anyone looking to further their career in health and social care. Thank you to Heather, Kayleigh, and the wider team for making my learning journey such a positive and rewarding experience.

Highly recommended!

18 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Adedotun, congratulations on completing your Level 3 Lead Adult Care apprenticeship. We’re so pleased to hear your learning journey was positive and rewarding, and that the materials, workshops and support helped you grow professionally and personally. Thank you for recommending Paragon Skills, and we wish you every success in your health and social care career.

Rated 5 out of 5 stars

My Assessor Joanne Heritage

My Assessor Joanne Heritage.
From start to finish she has been utterly amazing.
As an older learner coming back into work and education after being off for a long time with my children I was apprehensive about what I could do and if I could do it... but from the 1st meeting Joanne couldnt have been any better.
She has guided me, listened to me, pushed me and believed in me even when I felt id reached my limit.
I wanted to complete this for my self, my children, to show them you can do anything if you put your mind to it and for Joanne, for all the time and effort she put into me.
I truly believe that without her help and guidance I wouldn't have completed today! For that I am so grateful.
Joanne, you are amazing and any future learner that is placed with you really is in safe hands.
Thank you for everything!!
Alexandra

18 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Alexandra, congratulations on completing your apprenticeship. Returning to learning after time away is a huge achievement, and we’re so pleased to hear you felt guided, listened to and believed in throughout your journey. It’s wonderful to know our team helped you build confidence and achieve something so meaningful for you and your family. Wishing you every success for the future.

Rated 5 out of 5 stars

What a wonderful experience my tutor…

What a wonderful experience my tutor was so helpful thanks Harissa Ahmed for all your support and hard work

17 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Parvez, we’re so pleased to hear you had such a wonderful experience. It’s great to know you felt supported throughout your apprenticeship, and we wish you every success for the future.

Rated 5 out of 5 stars

A journey worth the effort!

I’ve recently completed my level 3 Lead Adult Care Worker with a double distinction. I couldn’t have done it without my amazing tutors, Hayley Worth and Miriam Da Silva Angelico! The amount of support I’ve received, the resources that were shared and the entire learning process has been extremely beneficial and great. It wasn't easy and it was really challenging, especially facing a health issue in the last 4 months but with Miriam's support and understanding it was so worth it!!!
Thank you Miriam!
Thank you Paragon!

16 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Maria, congratulations on completing your Level 3 Lead Adult Care Worker apprenticeship with a double Distinction. What a fantastic achievement. We’re so pleased to hear you felt supported, understood and well resourced throughout your journey, especially during a challenging time. Wishing you every success as you continue your care career.

Rated 5 out of 5 stars

Amazing Support from Jolene Hornsby

Amazing Support from Jolene Hornsby
I am incredibly grateful and proud to have achieved my Level 3 NVQ qualification. This accomplishment would not have been possible without the wonderful support, guidance, and encouragement I received from Jolene Hornsby and Paragon Skills. Throughout my journey, Jolene was always approachable, supportive, and motivating, helping me stay focused and confident in achieving my goals. Thank you for making this achievement possible.

16 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Shon, congratulations on achieving your Level 3 apprenticeship. We’re so pleased to hear you felt supported, guided and encouraged throughout your journey. It’s wonderful to know our team helped you stay focused, build confidence and reach your goal. Wishing you every success for the future.

Rated 5 out of 5 stars

Level 3 NVQ

My tutor was Joanne Heritage, I honestly wouldn’t have been able to complete my course without her, she supported me every step of the way and always checked in on me, she encouraged me even when it got hard and believed in me. Thank you Joanne

9 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Melissa, congratulations on completing your Level 3 apprenticeship. We’re so pleased to hear you felt supported, encouraged and believed in throughout your journey, especially when things felt challenging. Wishing you every success for the future.

Rated 5 out of 5 stars

Catherine was an amazing support…

Catherine was an amazing support throughout the past 18 months. I have learnt so much from completing my level 5, it has definitely made me think about everyday decisions, the way I deal with situation and how i work alongside my colleagues.

16 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Kerry, congratulations on completing your Level 5 apprenticeship. We’re so pleased to hear you felt supported throughout your journey and that your learning has helped you reflect, grow and apply new skills in your role. Wishing you every success as you continue to develop in your career.

Rated 5 out of 5 stars

Miriam Da Silva Angelico went above and…

Miriam Da Silva Angelico went above and beyond to support one of our learners. Our learner was going trough a difficult time and was ready to throw in the towel at the last hurdle of EPA. Mariam stepped in and put some additional sessions in place, got her manager involved and helped our learner to not only complete, but achieve a distinction! Thank you Miriam and the Paragon Team for the commitment, care and encouragement you've provided us with. Every now and again you encounter someone who has a real passion for their work and for who nothing is too much effort - Miriam is one of those tutors and we're so lucky to be working with her.

16 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Marissa, what a wonderful review to read. We’re so pleased to hear our team was able to provide the care, encouragement and additional support your learner needed to complete their apprenticeship and achieve a Distinction. It’s fantastic to know this made such a positive difference, and we’re proud to support learners and employers every step of the way.

Rated 5 out of 5 stars

Joanne Heritage

My tutor was Joanne Heritage, my tutor has been amazing though out the course. Joanne is very supportive and always happy to help when needed. She reassured me a lot and pushed me though the course and encouraged me to complete it. I couldn’t have completed the course without Joanne’s courage and support.

16 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Ellie, congratulations on completing your apprenticeship. We’re so pleased to hear you felt supported, reassured and encouraged throughout your journey. It’s wonderful to know our team helped you stay motivated and reach your goal. Wishing you every success for the future.

Rated 5 out of 5 stars

I am super happy to have completed my Level 3 NVQ


A special thank you to my tutor, Elizabeth Naude, for her constant encouragement and for always reminding me that I could do it. Her support and belief in me helped me stay motivated throughout the course.
A big shout-out as well to Luke, Heather, and Judy for the fantastic workshop sessions. They were engaging, informative, and had a real impact on my learning experience.
A big thank you to the entire Paragon team for your guidance, support, and dedication for the successful completion of my programme.
Onome O

24 April 2026
Unprompted review
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Reply from Paragon Skills

Thanks Onome, congratulations on completing your Level 3 apprenticeship. We’re so pleased to hear you felt encouraged, supported and motivated throughout your journey. It’s also great to know the workshops were engaging, informative and made a real impact on your learning experience. Wishing you every success for the future.

Rated 5 out of 5 stars

Really enjoyed doing my training and…

Really enjoyed doing my training and was really helped by my tutor Rachel Wright I wouldn’t haven’t completed it without her support

12 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Laura, congratulations on completing your apprenticeship. We’re so pleased to hear you enjoyed your training and felt supported throughout your journey. Wishing you every success for the future.

Rated 4 out of 5 stars

NVQ Level 3 Care Adult achievement

I recently completed my NVQ Level 3 Apprenticeship in Adult Care with Paragon Skills. While the journey often felt lonely, I want to thank all members of the team for their support, but Special and Massive SHOUT OUT to Jolene Hornsby and Heather Evan for the encouragement and confidence they provided in navigating me to the EPA, their guidance and support was incredible. I am so proud and grateful for the achievement, thank you all.
Andrea Plummer.

12 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Andrea, congratulations on completing your Level 3 Adult Care apprenticeship. We’re so pleased to hear you felt encouraged and supported as you worked towards EPA. It’s wonderful to know our team helped build your confidence and guide you through to such a proud achievement. Wishing you every success for the future.

Rated 5 out of 5 stars

Jolene Hornsby provides exceptional mentorship

Jolene Hornsby provides exceptional mentorship, outstanding guidance and structurally breaks down complex Level 3 portfolio requirements, KSBs, and Gateway preparation into manageable steps.
​ She excels at linking classroom concepts (like person-centered care and safeguarding) to real-world care scenarios, boosting confidence during observations and discussions.
​She is highly approachable, responsive, and creates an encouraging environment that leaves learners feeling thoroughly prepared for their End-Point Assessment.

9 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Genevieve, we’re so pleased to hear you felt supported, prepared and encouraged throughout your Level 3 apprenticeship. It’s wonderful to know our team helped make the portfolio requirements, KSBs and Gateway preparation clear and manageable, while building your confidence for EPA. Wishing you every success for the future.

Rated 5 out of 5 stars

I am extremely pleased to have achieved…

I am extremely pleased to have achieved a Distinction in my Level 3 qualification with the support of Paragon Skills and my exceptional tutor, Kirsty Welding.
Her dedication, professionalism, and ability to explain concepts clearly helped me stay motivated throughout the course. She consistently provided valuable feedback and encouragement, building my confidence every step of the way.
Overall, the learning experience provided by Paragon Skills was well-structured, engaging, and highly supportive throughout.
I would highly recommend Paragon Skills to anyone looking to advance their professional development.

2 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Sunil, congratulations on achieving a Distinction in your Level 3 apprenticeship. What a fantastic result. We’re so pleased to hear your learning experience was well structured, engaging and supportive, and that our team’s guidance and feedback helped build your confidence. Thank you for recommending Paragon Skills, and we wish you every success in your continued professional development.

Rated 5 out of 5 stars

They were supportive all the way

They were supportive all the way, giving lots of encouragement to complete my Level 3 lead adult worker program successfully with a distinction

8 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Oluwapelumi, congratulations on completing your Level 3 Lead Adult Care Worker apprenticeship with a Distinction. What a brilliant achievement. We’re so pleased to hear you felt supported and encouraged throughout your journey. Wishing you every success in your care career.

Rated 5 out of 5 stars

I am delighted to have achieved a…

I am delighted to have achieved a Double Distinction in my EPA, and I appreciate the recognition of the hard work and commitment that went into reaching this milestone. It has been a rewarding experience, and I am grateful for the support and guidance I have received throughout my apprenticeship from Paragon skills.

Thank you again for your encouraging words. I look forward to applying what I have learned and continuing to develop my skills in the future.

8 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks Adeoye, congratulations on achieving a Double Distinction in your EPA. What a fantastic achievement. We’re so pleased to hear your apprenticeship was a rewarding experience and that you felt supported throughout your journey. Wishing you every success as you continue to develop your skills.

Rated 5 out of 5 stars

Exceptional Support and Guidance Throughout My Learning Journey

I would like to take this opportunity to sincerely thank my tutor, Kirsty Welding, and the team at Paragon Skills for their outstanding support throughout my course.

There were times when I felt like giving up, but Kirsty’s encouragement, patience, and belief in me gave me the confidence to keep going. Thanks to her guidance and dedication, I have now successfully completed my Adult Lead Care Worker course.

Kirsty was always approachable, supportive, and willing to take the time to explain things clearly whenever I needed help. Her professionalism, knowledge, and genuine commitment to helping learners succeed made a huge difference to my experience.

I am truly grateful for the time, effort, and patience she invested in my learning journey. I would highly recommend Paragon Skills to anyone looking to develop their skills and qualifications, and I especially thank Kirsty for helping me achieve my goal.

Thank you again for your encouragement, dedication, and unwavering support. It has been a pleasure learning with Paragon Skills.

4 June 2026
Unprompted review
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Reply from Paragon Skills

Thanks UM, congratulations on completing your Adult Lead Care Worker apprenticeship. We’re so pleased to hear you felt supported, encouraged and guided throughout your journey, especially during the more challenging moments. Thank you for recommending Paragon Skills, and we wish you every success as you continue to develop in your care career.

Rated 5 out of 5 stars

Amazing tutor

I just want to say a huge thank you to my tutor Matt Glaves for all the support he gave me, really appreciate it. He pushed me on when I needed it and made sure I completed everything on time. Always there when I needed any support, thankyou.

5 June 2026
Unprompted review
Paragon Skills logo

Reply from Paragon Skills

Thanks Harriet, congratulations on completing your apprenticeship. We’re so pleased to hear you felt supported and encouraged throughout your journey, and that our team helped keep you on track to achieve your goal. Wishing you every success for the future.

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