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Paramount Plants Reviews 

1,634
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the plants and trees, noting they are healthy, well-cared for, and often larger than anticipated. Many people appreciate the helpful and knowledgeable staff, who provide great advice and go above and beyond. The delivery service is frequently highlighted for being efficient, timely, and well-communicated, with plants arriving in perfect condition and well-packaged. However, some customers experienced delivery issues, including delays, incorrect orders, or poor tracking. A few also reported plants arriving damaged or not as expected, and reviewers were dissatisfied with staff interactions, describing them as rude or unhelpful.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often highlighting healthy plants,... See more

Quality

People report positive experiences with quality, often highlighting that plants and trees arrive in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick delivery,... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent communication, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased my Tamarix Ramosissima Pink Cascade last September but have waited to leave my review until its flowering period arrived. I could not be more delighted. A few weeks ago the Tamarix se... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience at Paramount Plants thanks to Kevin. We had been searching everywhere for the perfect Acer Firecracker, and there was one at Paramount. The manager, Kevin, really we... See more

Company replied

Rated 5 out of 5 stars

My son and I have made several purchases of pleached Red Robin tree's over the past two years. The tree's were delivered in healthy condition and delivery was as expected. The price was very good comp... See more

Company replied

Rated 5 out of 5 stars

A myrtle shrub was delivered on time but was found to be badly damaged on receipt. Contacted Paramount by email who were unable to send a replacement in time - wedding anniversary gift. Refund, includ... See more

Company replied


Company details

  1. #111 of 191 best companies in Garden centre
  2. #58 of 100 best companies in Garden
  3. #5 of 7 best companies in Mulch supplier
  4. #9 of 11 best companies in Plant Display Store
  5. #25 of 48 best companies in Nursery

About Paramount Plants

Written by the company

With over 25 years of experience, Paramount Plants and Gardens has established itself as one of the UK’s leading online suppliers of mature trees and shrubs. Our expertise spans pleached trees, hedging and privacy screening, grasses, hardy palms, Japanese cloud trees, Camellias, Magnolias and Rhododendrons, topiary, mature olive trees, fruit trees, Japanese acers, tree ferns, bamboo and conifers.
We offer an extensive selection that includes many rare and unusual varieties, with a strong focus on sourcing, selling and delivering mature plants, shrubs, hedging and trees across the UK.

Our carefully curated range is designed to meet the needs of both private gardens and larger landscape projects, offering immediate impact through mature, ready-to-plant specimens.

Quality and reliability are central to our approach, ensuring every plant is selected and handled with care. Exceptional customer service underpins everything we do, from initial enquiry through to delivery. Put simply, we supply the structural planting for your garden or landscape, delivered directly to your door and ready to plant.

Quality Mature Trees & Shrubs at Sensible Prices

Written by the company

Vast Range of Plants Available To Buy Online With UK Nationwide Delivery
With more than 25 years experience, Paramount Plants & Gardens is an established plant centre and online nursery specialising in mature specimen trees and shrubs. Our knowledgeable sales team has in-depth understanding of the plants we supply and is able to offer expert guidance on selecting the most suitable options for your garden requirements.

Our Plant Heath Guarantee

Premium quality well established mature plants

At Paramount Plants & Gardens, we pride ourselves on supplying premium-quality, well-established mature plants. When cared for correctly, our plants have an exceptional survival rate, and our customers consistently praise the quality, size, and condition of every specimen we deliver nationwide. Our loyal Customers are always delighted at the quality of service and our plants. Some of our customers have been kind enough to provide us with recommendations and some fantastic feedback. All plants are inspected and guaranteed healthy at the time they leave Paramount Plants. We ask customers to check their order on delivery or collection and inform us immediately of any concerns so we can resolve them on the spot. Once accepted, we cannot be held responsible for plant loss or failure due to planting methods, unsuitable soil, weather conditions, or any other factors beyond our control. Buyers should ensure they have taken appropriate advice before purchasing. We also cannot accept liability for any neighbour or boundary disputes, planning restrictions, or legal issues relating to the placement or growth of trees, hedges, or shrubs.

Contact info

June Offer Up To 70% Off Sale Plants

40% Off Selected Trees & Shrubs - 35% Off All Plants Online

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,634)

237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great team that looked after our needs, found them to be very helpful with the order. The plants that were delivered were of very good quality as well.

20 November 2025
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Fantastic will definitely use again and…

Fantastic will definitely use again and recommend.

1 December 2025
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great plants

Great plants, straightforward delivery.

20 November 2025
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great trees delivered

Great trees delivered, one point down for delivering the trees

I have got a big drive and the trees were put right next to the pavement where if somebody was actually interested in taking it, that was the place to put it. Everybody could have had those trees. They were delivered and we did not even know it.

8 December 2025
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Highly recommended

Excellent service, pre and post delivery.
Will definitely buy from them again.

12 November 2025
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Beautiful plants including some real gems

We bought our Xmas tree from Paramount - the first time we've bought from them but what struck us was the quality of their trees compared to other vendors. We really appreciated the free, same-day delivery too.

13 December 2025
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great company

Great company, trees are always in excellent condition. Great planting advise and aftercare too
(3rd time I’ve used paramount) and delivery service is also excellent. Kept up to date with times and tracking. Very helpful guy that delivered trees. Others can’t match this company!
Highly recommend!!

10 December 2025
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great plants

This business did everything very well including plant aftercare, the plants were really good, much better than the garden centres, I will make any further plant purchases from here

10 December 2025
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great experience

Great experience - had visited and bought plants in the past when we were visiting nearby. This time we ordered from their website. The original plant sent did not meet our high expectations but Paramount were very helpful and quick to send us a wonderful replacement. Can't speak highly enough of them. Also packaging was really excellent. Would recommend them to everybody.

30 October 2025
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Plants were excellent but delivery and…

Plants were excellent but delivery and communication with customers needs improvement.

12 November 2025
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great products and prices

Great products and prices. Good communication and delivery. Have ordered before and will have no problem using them again.

28 June 2025
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 4 out of 5 stars

Trees and Shrubs

Good plants, especially thr shrubs,good price but delivery very expensive.

29 October 2025
Paramount Plants logo

Reply from Paramount Plants

Good morning ,
We are very pleased you're happy with your order, we look forward to being of service again in the future.
Thank you for your valued feedback. We are very competitive on our delivery pricing based on specialist method of carriage and location of delivery postcode
Kind regards
Peter

Rated 5 out of 5 stars

Great service and products and delivery…

Great service and products and delivery was on time

20 November 2025
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 4 out of 5 stars

The abelia arrived to time and was…

The abelia arrived to time and was clearly healthy when it had been dispatched. A minor grumble is that it was delivered in a tall box that had clearly tumbled in transit and the foliage and small branches on one side of the plant had fallen off by the time the plant was received. However, the abelia has been planted and seems fine

26 November 2025
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Good afternoon Richard,
We are very pleased you're happy with your order, we look forward to being of service again in the future.
Thank you for your valued feedback we are always striving to improve our packaging of our plants when despatching via our third party couriers
Kind regards
Peter

Rated 5 out of 5 stars

Great affordable place with good…

Great affordable place with good customer care and support. Explained well what I need to buy with option of adding things to main order later. Also send pictures of the trees I ordered so there was no issues in delivery etc.

Of all places in Uk they were the best priced for a pleached photonia

3 December 2025
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

I can't fault Paramount for service and their bushes

We had a great experience with Paramount Plants...for the second time.
Advice on their web site and with answering questions before ordering was excellent. The process of ordering was really easy and communications from Paramount were great.
Delivery was really good and the 23x 1.75m Laurel plants all arrived in great condition looking fresh and untroubled by their journey. They were all shrink wrapped and protected on two pallets which the driver manoeuvred right into place for us.
The rootball plants were easy to pant (albeit after the extensive pre-work, but with the advice given that made it easier) and the Laurels are enjoying the rain through November.
Next time I need hedging etc I won't hesitate to use Paramount plants again.

7 November 2025
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

First class Bamboos!

I purchased six Bamboos in variety from Paramount Plants. The plants themselves were absolutely first class. I've been planting professionally for more than forty years, and I can say that these are the best Bamboos I've ever had the pleasure of planting. Purchasing via the website was straightforward, and delivery was made by their own transport, with a helpful driver assisting with the unloading.

5 November 2025
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Always provide very good plants

Always provide very good plants. However, with the extortionate delivery charges i will not use them again.
Unless you are a landscaper and the customer is footing the bill, it's worth searching a bit more and paying a hell of a lot less for delivery.
If it genuinely costs £70.00 to deliver a plant in a 5 litre pot, surely it would make more sense to courier it to the customer?
I have bought quite a few great plants from them over the years (before delivery went through the roof)and i am gutted that i have lost that outlet.
But i really is a matter of principle.

31 March 2025
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Thank you for your feedback. We have requested more info but you haven't responded to our request. We have no record of any order or enquiry matching your details, so we are unable to verify the delivery charges you mention. For clarity, we do offer several delivery options, including plant couriers experienced in transporting plants, as well as our own transport when required for larger plants.

We are not a transport company, but we provide a very fair delivery facility to our customers at close to cost price. Our transport rates generally remain similar whether ordering one plant or several, collection is also available from our plant centre in EN2 9BH by arrangement unless confirmed instore. Our team at sales@paramountplants.co.uk are always happy to advise on the best delivery options and costs for our plants if anyone would like to know more we are a happy and customer friendly team.

Thank you,
Karen

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