Great, spacious, safe parking space, ideal with bigger car (e.g. van). Booked in advance. Camera recognition did not work and I got an extra ticket. Friendly staff over the intercom activated my origi... See more
Company replied
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Review summary
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Based on these reviews
Parclick worked fine for the booking but the garage used in Barcelona cannot deal with non-Spanish license plates. My license plate does, for example, not have 4 digits. As a result I had to connect w... See more
Company replied
The booking information was perfectly clear and even though we arrived much later than expected at the car park, everything was in order. There was an issue on leaving but Parclick resolved that withi... See more
Company replied
Even if the id of the rental car was added on the profile, it was not recognized at the barrier. I didn’t wanted to update the booking for not losing it by mistake. Your system should use the alternat... See more
Company replied
Company details
Written by the company
The app to reserve your parking space in your day-to-day life or when you go on vacation. - More than 3 million users - Present in 8 countries and more than 250 cities in Europe. - Parking meter payment in Barcelona and Madrid How to book? It couldn't be simpler! Search - Enter your destination and explore the different parking options Book - Pay online, we will save you a spot until you arrive Park - And forget about your car this holidays!
Contact info
Núñez de Balboa, 120 Cink CoWorking, 28006, Madrid, Spain
- info@parclick.com
- parclick.com
3.9
Great
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Very disappointed
Very disappointed – no support and timer still running
I had a very bad experience with Parclick and Zenpark. I exited the parking with the help of a neighbor who opened the gate for me because the app didn’t work. However, the timer is still running and I’ve sent multiple emails without any reply. I also called customer service, but they only speak French and didn’t understand English.
I feel completely ignored and stressed, not knowing if I’ll be charged more. This is unacceptable for a service that should offer support and clarity. I do NOT recommend this to anyone, especially non-French speakers.
26 July 2025
Reply from Parclick
Hello Bob, We appreciate your honesty in sharing this. We are saddened that we have not been able to meet your expectations and want to resolve the issue. However, please note that, as our Customer Service Team already told you, the alert you received regarding the extra time in the ZENPARK car park will be deactivated and you will no longer receive any notification. You can ignore the alert in the APP. For any other information do not hesitate to contact us again.
Even if the id of the rental car was…
Even if the id of the rental car was added on the profile, it was not recognized at the barrier. I didn’t wanted to update the booking for not losing it by mistake. Your system should use the alternative id car in the profile ,i think.
26 July 2025
Reply from Parclick
Thank you for your feedback. We understand the inconvenience caused by the rental car licence plate not being recognized at the barrier despite being added to your profile. Unfortunately, it is not possible to modify this information after making the booking. For any further clarification or doubt, please contact our Customer Service by e-mail or chat.
Good price and easy bookingarking attendants very helpful
Good price and easy booking. Parking attendants helpful and personable in this car park.
26 July 2025
Reply from Parclick
Thank you for your kind feedback! We're glad to hear that you found our prices affordable and the booking process easy. It's great to know that our parking attendants were helpful and friendly. We look forward to welcoming you again in the future!
It was clearly written to how many…
It was clearly written to how many centimetres the car would fit.
23 July 2025
Reply from Parclick
Thank you so much for the review!
Nice and spacious
The booking was easy. Once you reach the barrier, you take a parking ticket and find a parking spot. Then, you go to the service desk and ask for an exit ticket. You’ll need to make a payment, and then you can be on your way.
25 July 2025
Reply from Parclick
Thanks for the positive feedback! We're glad you found our facility nice and spacious, and that the booking process was straightforward. We appreciate you taking the time to explain the process for future customers. Your review helps others know what to expect!
Despite problems, we would use it again
It was not clearly signposted outside and inside the garage. Numbers would be helpful. We had Problems to find it. the entry code was not to find and clearly advised were to use it, but the Price was very good for 4 Nights. Anyway We would use it again!
25 July 2025
Reply from Parclick
Hello,
thank you very much for your review.
To improve the quality of our service, your comments are essential.
We assure you that we have taken good note of what happened and that we will take it into account for the future. Our priority is to offer you the most comfortable service possible and to ensure that you enjoy your Parclick experience to the full.
We could not open the gate of the…
We could not open the gate of the parking area via the button of the link (not the App).
25 July 2025
Reply from Parclick
Hello Frank,
Thank you very much for informing us about your experience with Parclick, and we're sorry about what happened.
After checking our contact log, we understand that you have already been contacted by our Customer Service Department, which is handling your case. Please reply to our email so that we can help you as soon as possible.
Reply from Parclick
Hello Christina,
The best reward is to have happy customers who trust us! Thank you from the whole Parclick team
Super,easy booking
25 July 2025
Reply from Parclick
Hello Marc,
Wow! Thank you so much for your great review. We appreciate you taking the time to write such a positive review.
Impossible to find entrance to garage…
Impossible to find entrance to garage and when tried to cancel the reservation, it was impossible. I parked next door and never used Parclick.
25 July 2025
Reply from Parclick
Hello Pierre, thank you for your feedback and we are sorry to hear that you had a bad experience. Our Customer Service will contact you in order to get more information about the issue.
It was a very smooth experience
It was a very smooth experience. I will do it every time I’m in Barcelona!
24 July 2025
Reply from Parclick
Thanks so much for your feedback and see you soon!
We stayed for 3 days and I felt better…
We stayed for 3 days and I felt better knowing that the car was safe. It is a great place to park, you can come and go, and the people were very nice.
20 July 2025
Reply from Parclick
Thank you for your great review! We're so glad you felt secure leaving your car with us for 3 days and that you found our flexible access convenient. Our team will be happy to hear about your positive experience with their service. Thanks for choosing us!
Reply from Parclick
Thanks for your feedback!
Reply from Parclick
Thanks for your feedback and see you soon!
Paid twice, no way to use the voucher at the car park. Booked in advance and paid €9 but on…
Booked in advance and paid €9 but on entry to the car park there was no way to use the voucher so got a ticket assuming I could enter the voucher at time of payment but this wasn't the case and ended up paying another €9. Frustrating.
23 July 2025
Reply from Parclick
Good afternoon, first of all, we would like to apologise for the inconvenience caused. We are sorry to hear that you had a problem during your stay as this is not at all in line with what we expect and hope for our users during their stay. We will contact you from info@parclick.com to manage your case as soon as possible.
We used parclick in Malaga and it was…
We used parclick in Malaga and it was really handy and a great solution for us, very affordable too
24 July 2025
Reply from Parclick
Thank you for your great review! So glad Parclick was a handy and affordable solution for you in Málaga. We appreciate you choosing us and hope to serve you again soon!
Reply from Parclick
Dear customer, we are sorry to hear that you were not satisfied with the car park you booked. We also thank you for taking the time to leave us a reservation and we remind you that we are at your disposal if you need any assistance by writing to info@parclick.com.
Great location, but the garage itself is quite unclear
The garage by itself was on a great location and easy to find, but it was absolutely not clear it was shared with the residents above the garage and so it happened that we ended up parking on someone else’s spot. There were no special instructions given through the app and it was not clear through signs in the garage itself either. We only found out because someone who lives there pointed this out to us when we left. Also, when you don’t leave before the reserved parking time, you lose access to the garage. You can only obtain access by making a new reservation, but why not allowing to extend the existing reservation? It was really unclear and even the FAQ didn’t make this very clear, which really put us in the spot after arriving a mere 5 minutes late
23 July 2025
Reply from Parclick
Thank you for sharing your detailed feedback. We sincerely apologize for the confusion you experienced regarding the shared parking spaces and the lack of clear signage in the garage. Your comments about the unclear instructions in our app and on-site are invaluable, and we will work with the garage operator to improve the signage and provide clearer guidance to prevent similar situations.
Regarding the access issue when arriving after your reserved time, we understand your frustration. We're reviewing our policies around reservation extensions to make the process more user-friendly. Your suggestion about allowing extensions of existing reservations rather than requiring new bookings is something we'll definitely consider.
We appreciate you taking the time to provide this constructive feedback, as it helps us improve our service. We hope to welcome you back with a much clearer and smoother experience in the future.
I had to pay two times
I had to pay two times. Because my booking was not activated. The Staff did nothing to help me. I got a new ticket there. As I was leaving I had to pay 27 euro parking fee again. I am the victim of your reservation system at the moment. I ask a refund either from you or from the park. Maybe you can help me there. I can send you necessary details and documents if you want. I think you can check online.
23 July 2025
Reply from Parclick
Hello, first of all, we would like to apologise for the inconvenience caused. We are sorry to hear that you had a problem during your stay as this is not at all in line with what we expect and hope for our users during their stay. We will contact you from info@parclick.com to manage your case as soon as possible.
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