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Rated 4 out of 5 stars

OK app but issues with opening some letters, annoying that all letters need downloading, all letters named the same so can't tell what's in them apart from the date. Why does school have administrati... See more

Company replied

Rated 1 out of 5 stars

useless app if you got more then one child. you can not add a another child. parentmail should it been known that you need to open another account with a different email otherwise it will never accept... See more

Rated 5 out of 5 stars

1 - So much easier to stay up to date with what is going on. 2 - Far quicker to get notifications regarding my child's lunch account. 3 - Letter's was always a no show with my child (lost or hidde... See more

Rated 1 out of 5 stars

Terrible application. Not user friendly. Difficult to use. Impossible to search. I have over 400 unread messages, good luck with sorting this. School claims this is the best tool on the market. Very h... See more

Company replied

Company details

  1. Software company

Written by the company

Please note: This page is for schools to review the ParentMail product. If you are a parent, please contact your school directly and they will be able to resolve the issue for you. ParentMail was formed in 2001 and was the first company in the UK to offer schools a new, modern way of communicating with their parents. As well as schools, we also help nurseries, playgroups, children’s clubs and colleges – over 6,000 organisations now use ParentMail to communicate to and collect payments from over 3.5 million parents.


Contact info

1.9

Poor

TrustScore 2 out of 5

444 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

great a*

easy to keep in contact with school and keep updated with events , also to pay lunches and trips is so much easier . recommended with ease .

5 December 2017
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use, great for paying for trips etc.. saves having to Rumsfeld around for change!

5 December 2017
Unprompted review
Rated 5 out of 5 stars

A great connection between school and home

A great connection between school and home without sending all the paper letters in bags to be forgotten and screwed up! I love being kept informed about all events. And it's so easy to pay for everything instead of cash

5 December 2017
Unprompted review
Rated 5 out of 5 stars

A fantastic platform

A fantastic platform, allowing me to make payments, check school information and reduces the need for copious amounts of paper letters to be printed and sent home.

5 December 2017
Unprompted review
Rated 4 out of 5 stars

Straight forward

Easy to use and well set out. Only issue is the text messages also go straight to my phone, so I get double the notifications.

5 December 2017
Unprompted review
Rated 5 out of 5 stars

Working mums

As a working mum it's a way of dealing with my daughters schooling in an easy, accessible way. Love it.

5 December 2017
Unprompted review
Rated 4 out of 5 stars

OK app but issues with opening some …

OK app but issues with opening some letters, annoying that all letters need downloading, all letters named the same so can't tell what's in them apart from the date. Why does school have administration rights, surely reseting passwords can be down by parents. ..... After a helpful reply added a star :)

5 December 2017
Unprompted review
ParentMail logo

Reply from ParentMail

Hi Wright, the reset password function is available on the login screen for parents so you don't need to rely on the school! In regards to the names of the letters, I'm afraid this is out of our control, perhaps if you feed this back to your school they may be able to make improvements for you going forward.

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