Ordered a few products, the packaging was just a box no protection. But the issues with a broken eyeshadow and dried product was sorted easily and I was refunded. Great prices and the products seem go... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The perfume arrived in good condition and was good value for money. It took a fraction longer to arrive than I anticipated, but wasn't too bad.
Company replied
bought one of my favourite fragrances on this site. Great fragrance and competitive price. Thanks (you lost a star because I am fed up with being pestered to leave a review!)
Company replied
My order package was badly damaged and products broken and leaked when it arrived from Evri. I explained the damage and provided photos and I was fully refunded. No fuss. No bother. I was very gra... See more
Company replied
Company details
Written by the company
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn , Germany
- +44 333 057 5767
- info@parfumdreams.de
- parfumdreams.co.uk
4.0
Great
11k reviews
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Great service
Great service and always the best prices. Have used Parfumdreams several times, and recommend them.
7 January 2026
Reply from parfumdreams
Thank you very much for your wonderful feedback and for your continued trust!
We’re delighted to hear that you’re happy with our service and consistently great prices. It means a lot to us that you’ve chosen Parfumdreams several times and would recommend us.
We truly appreciate your support and look forward to your next order!
Kind regards
parfumdreams
Ordered JPG Divine EDP 100ml for a…
Ordered JPG Divine EDP 100ml for a pretty good price. This was sent using Evri (we all know what they’re like!), in an oversized box with NO Packaging. Obviously the metal carton had been dented.
When I opened the metal carton, the perfume bottle had an extremely low fill line. In all the years of me buying different EDPs by JPG, I’ve never had a bottle filled quite so low.
I’ve requested to return for a refund. I won’t be using this company again. I could’ve just been unlucky but I’m very disappointed.
6 January 2026
Unprompted review
Reply from parfumdreams
Thank you for your message.
We’re very sorry to hear about your experience and understand your disappointment. Receiving an item with damaged packaging and a fill level that raises concerns is certainly not acceptable and does not meet our quality standards. We also regret that the packaging during shipment did not sufficiently protect the product.
Your return request for a refund will be handled accordingly. If you have not already done so, please ensure all details are submitted via the contact form on our website, so our customer service team can fully review and finalize your case.
Thank you for sharing your feedback. We’re sorry that this experience has led you to feel this way.
Kind regards parfumdreams
Reply from parfumdreams
Thank you very much for your positive feedback!
We’re pleased to hear that you were happy with both the item and our communication. Providing a smooth and reliable experience is very important to us.
We look forward to serving you again soon.
Kind regards
parfumdreams
Never delivered order spoiled my my…
Never delivered order spoiled my my daughter's Christmas. I would advise the seller to reconsider the UK courier for its deliveries.
20 December 2025
Unprompted review
Reply from parfumdreams
Thank you for your feedback.
We’re very sorry to hear that your order was not delivered and that this affected your daughter’s Christmas. We understand how disappointing this must have been and sincerely apologise for the inconvenience caused. Your comment regarding the UK courier is important to us and will be shared with the relevant team for review.
Please contact our customer service team via the contact form on our website so we can look into your order and assist you further.
Kind regards parfumdreams
Not sure if it’s a scam
Ordered on 28th it’s now been a week and I keep checking the tracking and still says it’s not been handed to courier regret ordering now possibly a scam will wait a bit longer then think I’m going to have to get in touch with the bank I payed the extra £10 for faster delivery too.
28 December 2025
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear about the delay and understand your frustration, especially as you paid extra for faster delivery. Please be assured that this is not a scam. Sometimes there can be delays before a parcel is handed over to the courier, particularly during busy periods.
To allow us to check your order status and the shipping option you selected, please contact our customer service team via the contact form on our website with your order details. We’ll be happy to look into this for you and clarify the next steps.
Kind regards parfumdreams
Order never arrived
My order never arrived and impossible to ask for help anywhere on website , still trying to to get a refund. Wouldn’t recommend ordering from here
3 January 2026
Reply from parfumdreams
Thank you for your message.
We’re very sorry to hear that your order has not arrived and that you’ve had difficulty getting assistance. We understand how frustrating this is and regret the inconvenience caused. To request a refund or allow us to investigate your case, please contact our customer service team via the contact form on our website, where your enquiry can be handled securely and efficiently.
Kind regards parfumdreams
It's been a week since I was advised my…
It's been a week since I was advised my order was out for delivery to the courier. The courier appears not to have received it yet. Where is it ??
3 January 2026
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that your order has been marked as handed over to the courier for a week, but no further updates are available yet. Please contact our customer service team via the contact form on our website so we can check the shipment status and assist you further.
Kind regards parfumdreams
Great service
Great service. Great prices. Definitely recommend looking on this site before looking anywhere else.
18 December 2025
Reply from parfumdreams
Thank you very much for your fantastic feedback!
We’re delighted to hear that you’re happy with our service and great prices. Your recommendation to check our site first truly means a lot to us.
We look forward to welcoming you back again soon!
Kind regards
parfumdreams
My perfume has allegedly been…
My perfume has allegedly been dispatched on 26th and Evri is still expecting the parcel. I hope this is actually going to be delivered at some point. Would nit be purchasing from this website again.
3 January 2026
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear about the delay and understand your concern. When a shipment is marked as dispatched, it can sometimes take a little time before the courier scans and updates the tracking information. This does not mean the parcel will not be delivered.
To allow us to check the status of your order and assist you further, please contact our customer service team via the contact form on our website with your order details.
Kind regards parfumdreams
No reply to emails and one month later so not received
Parcel still not arrived after one month. They initially replied to my email with a claim form to complete. I sent this back to them and not heard since. Sent numerous emails to them asking for a refund- no reply.
5 December 2025
Unprompted review
Reply from parfumdreams
Thank you for your message.
We’re very sorry to hear that your parcel has still not arrived after such a long time and that you haven’t received a response after returning the claim form. We understand how frustrating this situation is and apologise for the inconvenience caused.
To ensure your case is reviewed and followed up correctly, please contact our customer service team via the contact form on our website, quoting your order number and previous correspondence. Our team will check the status and assist you further.
Kind regards parfumdreams
I placed an order on the 19th December…
I placed an order on the 19th December - its now 3rd Jan and it still hasn’t even shipped yet. Customer service is a bot response saying high Christmas order volumes have led to delays.
I’d avoid this company.
19 December 2025
Unprompted review
Reply from parfumdreams
Thank you for your message.
We’re very sorry to hear that your order from 19 December has not yet been shipped and that the delay has been frustrating for you. We understand your disappointment, especially when you’ve only received automated responses. During the Christmas period, higher order volumes can unfortunately lead to longer processing times, but we appreciate that this is not the experience you expected.
To have your order checked individually or to discuss the next steps, please contact our customer service team via the contact form on our website, providing your order details.
Kind regards parfumdreams
Order not received
Order not received. Contact page on website doesn’t work. No response to email requesting information. No telephone number. After I either receive my order or a refund, I won’t be buying from this company again.
29 December 2025
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that you haven’t received your order and that you’ve had difficulty reaching us. We understand how frustrating this situation is. Please be assured that our contact form on the website is the correct and secure way to reach our customer service team, and all enquiries are handled there.
To allow us to review your order and assist you with delivery or a refund, please submit your request via the contact form, including your order number.
Kind regards parfumdreams
Purfume
Great prices and great service I use them all time can’t get better price anywhere when you purchase the yearly £9.99 extra discount
1 January 2026
Reply from parfumdreams
Thank you very much for your fantastic feedback and for your continued loyalty!
We’re delighted to hear that you’re enjoying our great prices and service, and that the yearly £9.99 extra discount brings you even more value. That’s exactly what we aim to offer.
We truly appreciate your support and look forward to your next order!
Kind regards
parfumdreams
I ordered Black Opium for my wife’s…
I ordered Black Opium for my wife’s birthday and Parfumdreams really delivered. It was the cheapest price I could find anywhere, but the service was anything but “budget”. Ordering was simple, the parcel was well‑packed, and the tracked delivery was quick and reliable from start to finish.
My wife loves her gift, and I’ll happily use Parfumdreams again.
3 January 2026
Reply from parfumdreams
Thank you very much for your wonderful feedback!
We’re delighted to hear that your order of Black Opium for your wife’s birthday arrived smoothly and lived up to expectations. It’s especially great to know that you found the best price while still enjoying simple ordering, secure packaging, and fast, reliable tracked delivery.
Most importantly, we’re so pleased that your wife loves her gift. We truly appreciate your trust and look forward to serving you again in the future.
Kind regards
parfumdreams
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that your order placed on 22 December has not yet been sent. We understand how frustrating this delay is. Please contact our customer service team via the contact form on our website with your order details so we can check the status and assist you further.
Kind regards parfumdreams
All great and a wide variety
All great . Lots of variety of products from affordable ranges ( that don’t scrimp on quality ) to high end exclusive ranges. Also you have skincare products from all over the world and do ‘clean’ skincare without parabens and additives which I like . Just loads of range abs variety which I like and from all over the world . I sometimes like using Eastern European skincare as it’s slightly cheaper and yet it’s still perfectly good quality .
12 December 2025
Unprompted review
Reply from parfumdreams
Thank you very much for your fantastic and detailed feedback!
We’re delighted to hear that you appreciate the wide variety of products we offer from affordable ranges that don’t compromise on quality to high-end exclusive brands. It’s especially wonderful to know that you value our international skincare selection and our range of “clean” products without parabens and unnecessary additives.
Providing diversity, quality, and choice from all over the world is exactly what we aim for. We truly appreciate your support and look forward to your next order!
Kind regards
parfumdreams
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that you haven’t received your order yet. Please contact our customer service team via the contact form on our website so we can check the delivery status and assist you further.
Kind regards parfumdreams
Lack of communication
Lack of communication. Questions are answered via automatic messaging and do not answer your question. Still waiting for an update on delivery, ordered over a week ago. Have given up and ordered from The Fragrance Shop who offer next day delivery. Not looking forward to requesting a refund!
2 January 2026
Reply from parfumdreams
Thank you for your feedback.
We’re sorry to hear that you’re dissatisfied with the communication and that you’re still waiting for an update on your delivery. We understand how frustrating it can be when responses don’t fully address your questions, especially after waiting over a week. This is certainly not the experience we aim to provide.
To ensure your order status is reviewed properly and to assist you with the next steps, including a possible refund if needed, please contact our customer service team via the contact form on our website, including your order details.
Kind regards parfumdreams
not recived delivery yet!
2 January 2026
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that you haven’t received your delivery yet. Please contact our customer service team via the contact form on our website so we can check the status of your order and assist you further.
Kind regards parfumdreams
Reply from parfumdreams
Thank you for your message.
We’re sorry to hear that you still haven’t received your item. Please contact our customer service team via the contact form on our website so we can check the delivery status and assist you further.
Kind regards parfumdreams
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