Oroginal products for nice price. I would prefer better packing especially for parfums. It can be easy damaged I think. I recieved different free samples than choosed :-)
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The only issue I have is that I don’t receive any msg or email when the order will be delivered. Otherwise all good, thank you
Offer ok, but products are without plastic cover, so how I can know that they are real originals
Great prices, but the packaging was terrible. Fortunately, the items weren’t damaged, but one of the free samples leaked.
Company details
Written by the company
Vítejte u parfumdreams – WHERE BEAUTY COMES TRUE. U nás se všechno točí kolem vás – vašeho vzhledu, vašeho stylu a vašich okamžiků péče o sebe. Od roku 2004 spojuje náš internetový obchod milovníky krásy v 15 zemích a přináší inspiraci, trendy a oblíbené produkty přímo k vám domů. Od roku 2018 jsme navíc hrdou součástí rodiny DOUGLAS. Naše mise je jasná: přinášíme krásu do vašeho každodenního života. Protože cítit se krásně a dobře by nemělo být luxusem ani výsadou – mělo by to být každodenní chvílí péče o sebe, kterou si můžete dopřát bez kompromisů. A protože krása je stejně jedinečná jako lidé sami, oslavujeme tuto rozmanitost každý den. Ať už je pro vás krása přirozený nebo výrazný make-up, pečující rituál pro vaši pleť a vlasy, nebo vůně, která podtrhuje vaši osobnost – jakkoli si krásu definujete, jsme tu pro vás s vášní a odborností. Hledáte inspiraci pro svou selfcare rutinu, chcete objevovat nové trendy nebo doplnit své každodenní nezbytnosti z oblasti make-upu, parfémů a péče – a přitom vždy získat tu nejlepší cenu? Pak jste u parfumdreams na správném místě! V našem obchodě na vás čeká více než 600 kosmetických značek jako Prada, Montale, Lancôme, Armani, Kérastase, Shiseido a Yves Saint Laurent – s velkým výběrem produktů od oblíbené klasiky přes nejnovější trendy až po exkluzivní niche vůně. U nás najdete vše, co potřebujete pro svůj vzhled i osobní pocit pohody – za férové ceny a se službami, na které se můžete spolehnout. Přejeme vám hodně radosti při objevování a nakupování!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.cz
3.7
Average
1k reviews
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good price and conditions
3 December 2025
Quick delivery!
24 November 2025
Shop delivered fast parfume.
27 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I still have not receive my package,no one has contacted me.
Luck off comunucation about the delivery,i have no contacts who is delivering my order,and no info of date of delivery.And my order is already paied.
19 November 2025
Reply from parfumdreams
We are very sorry to hear that you have not received any information regarding the delivery of your order. We completely understand your frustration, especially since the order has already been paid for and you have neither a delivery date nor the contact details of the shipping provider.
Please contact our customer service via the contact form on our website and provide your order number. Our team will check the current status of your shipment and ensure that you receive all missing information.
Thank you very much for your patience and understanding.
Kind regards parfumdreams
Reply from parfumdreams
Je nám velmi líto, že vaše zboží dosud nedorazilo. Chápeme vaše rozhořčení a omlouváme se vám za způsobené nepříjemnosti.
Prosíme, obraťte se na náš zákaznický servis prostřednictvím kontaktního formuláře na našich webových stránkách a uveďte při tom své číslo objednávky a případně i číslo zásilky. Náš tým váš případ prověří a rychle vám pomůže.
Děkujeme vám za trpělivost.
S pozdravem parfumdreams
The box is scratched and one thing was…
The box is scratched and one thing was broken on the clipper
20 November 2025
Reply from parfumdreams
We are very sorry to hear that the box arrived scratched and the hair clipper was damaged. We understand your frustration and would like to apologize for the inconvenience.
Please contact our customer service via the contact form on our website, providing your order number as well as photos of the damaged item and packaging. Our team will review the incident and assist you promptly.
Thank you very much for your cooperation.
Best regards parfumdreams
Reply from parfumdreams
Thank you for your feedback!
We’re glad to hear that your order arrived quickly. At the same time, we’re sorry that the packaging did not feel secure enough — that’s definitely something we will look into, as your products should always arrive safely.
If anything was damaged or if you need assistance, please reach out to our customer service team via the contact form on our website.
Thank you for letting us know — your feedback helps us improve. 💛
Your parfumdreams Team
I have not received the goods yet.
8 November 2025
Reply from parfumdreams
Thank you for letting us know.
We’re very sorry to hear that you still haven’t received your goods — that should of course not happen, and we understand how frustrating the delay must be.
To check the status of your shipment and assist you as quickly as possible, we kindly ask you to contact our customer service team via the contact form on our website. Your request will then be forwarded directly to the correct team.
We sincerely apologize for the inconvenience and will be happy to look into this for you. 💜
Your parfumdreams Team
Most wanted product didn't come in…
Most wanted product didn't come in order. They send me money back, even if i wanted that product.
6 November 2025
Reply from parfumdreams
We are very sorry to hear that the product you requested was not delivered with your order. We understand your disappointment – especially if you were really looking forward to having the item.Please contact us via our customer service form on our website and provide your order number so that we can review the matter and inform you as soon as the item becomes available.Thank you for your understanding.Best regards parfumdreams
So so
Offer ok, but products are without plastic cover, so how I can know that they are real originals
7 November 2025
I am still waiting for the supply
I am still waiting for the supply, I ordered last Friday, one week later, I received NOTHING! I needed the make-up for yesterday’s (Thursday) meeting, had to use some old one scraped from the bottom of my drawer. Never ordering again.
7 November 2025
Reply from parfumdreams
We are very sorry to hear that your order has not yet arrived and that you did not receive the product you needed for your meeting on time. We understand your frustration and would like to sincerely apologize for the inconvenience caused.The situation you described certainly does not meet our standards for quality and service.Please contact our customer service via the contact form on our website so that we can individually review your order and find a solution for you.We regret that you had this experience and hope to be able to convince you of our usual service with a future order.Sincerely, parfumdreams
Incorrect product version shown on website
Unfortunately, the online store advertises the older version of the product I was interested in (Style On Steroids Texture Spray by COLOR WOW, 262 ml), but I received the newer version (Style On Steroids Texture + Finishing Spray by COLOR WOW, 250 ml), which simply has slightly different properties. I won’t be requesting a return, but I think the description and pictures on the website should be updated.
4 November 2025
Reply from parfumdreams
Thank you for your feedback and for bringing this to our attention. We are very sorry that you received a different version of the item. We understand that this can be confusing.
Please be assured that we only offer original products directly from the manufacturer. Product changes—such as to packaging, fill quantity, or name—can occur due to manufacturer updates.
We will, of course, forward your information to the relevant department so that the description and product images on our website can be updated.
If you have any further questions, please contact our customer service team using our customer form.
We will forward your request immediately and will gladly look into it for you.
Sincerely,parfumdreams
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