Oroginal products for nice price. I would prefer better packing especially for parfums. It can be easy damaged I think. I recieved different free samples than choosed :-)
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Review summary
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The only issue I have is that I don’t receive any msg or email when the order will be delivered. Otherwise all good, thank you
Offer ok, but products are without plastic cover, so how I can know that they are real originals
Great prices, but the packaging was terrible. Fortunately, the items weren’t damaged, but one of the free samples leaked.
Company details
Written by the company
Vítejte u parfumdreams – WHERE BEAUTY COMES TRUE. U nás se všechno točí kolem vás – vašeho vzhledu, vašeho stylu a vašich okamžiků péče o sebe. Od roku 2004 spojuje náš internetový obchod milovníky krásy v 15 zemích a přináší inspiraci, trendy a oblíbené produkty přímo k vám domů. Od roku 2018 jsme navíc hrdou součástí rodiny DOUGLAS. Naše mise je jasná: přinášíme krásu do vašeho každodenního života. Protože cítit se krásně a dobře by nemělo být luxusem ani výsadou – mělo by to být každodenní chvílí péče o sebe, kterou si můžete dopřát bez kompromisů. A protože krása je stejně jedinečná jako lidé sami, oslavujeme tuto rozmanitost každý den. Ať už je pro vás krása přirozený nebo výrazný make-up, pečující rituál pro vaši pleť a vlasy, nebo vůně, která podtrhuje vaši osobnost – jakkoli si krásu definujete, jsme tu pro vás s vášní a odborností. Hledáte inspiraci pro svou selfcare rutinu, chcete objevovat nové trendy nebo doplnit své každodenní nezbytnosti z oblasti make-upu, parfémů a péče – a přitom vždy získat tu nejlepší cenu? Pak jste u parfumdreams na správném místě! V našem obchodě na vás čeká více než 600 kosmetických značek jako Prada, Montale, Lancôme, Armani, Kérastase, Shiseido a Yves Saint Laurent – s velkým výběrem produktů od oblíbené klasiky přes nejnovější trendy až po exkluzivní niche vůně. U nás najdete vše, co potřebujete pro svůj vzhled i osobní pocit pohody – za férové ceny a se službami, na které se můžete spolehnout. Přejeme vám hodně radosti při objevování a nakupování!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.cz
3.7
Average
1k reviews
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Dont use GLS
Dont use GLS! Stull dont have my parcel. Although i payed for home delivery they drop it somewhere else! Nevermore :(
1 November 2025
Reply from parfumdreams
We are very sorry to hear that your package was not delivered properly and was left at a different location, even though you paid for home delivery. This obviously does not meet our standards. Please contact our customer service via our contact form so that we can investigate the incident and find an appropriate solution for you. Thank you very much for your patience and understanding. Best regards parfumdreams
Bad packaging.
14 October 2025
Reply from parfumdreams
We are very sorry that you were dissatisfied with the packaging of your order. We completely understand how frustrating it is when the packaging does not meet the expected standard.Please be assured that we take your feedback very seriously and will forward it to our logistics team to improve packaging quality and transport safety in the future.Thank you for bringing this to our attention – your feedback helps us continue to enhance our service.Best regards Parfumdreams
The goods were not delivered.
The goods were not delivered.
Order.No.153703668
Customer.No.189155522
13 October 2025
Reply from parfumdreams
We are very sorry that your order No. 153703668 has not been delivered yet. We completely understand how annoying and disappointing this is – especially after you have been waiting for so long.Please be assured that we take your concern very seriously. In order for us to check the shipping status and whereabouts of your order, please contact our customer service directly with your order number (153703668) and customer number (189155522). Our team will process your case promptly and provide you with feedback.Thank you very much for your patience and understanding – we want you to receive your goods safely as soon as possible and to be satisfied with our service.Best regards Parfumdreams
Perfect!!!
11 October 2025
Was good
Was good. Nothing to complain. Check out was easy and I loved the payment option with Klarna - makes it easier to shop, so I will do my future shoppings there as well.
7 October 2025
SO LONG TO DELIVERY
2 October 2025
Super.👍 👍👍👍👍😊😊😊😊😉
2 October 2025
great experience again
fast shipment, original prodzct, good prices.
26 September 2025
Unprompted review
I am happy with the purchase
I am happy with the purchase. The product is great.
There was just a problem with the box in which the order was delivered. It was broken, open but luckily nothing was missing.
29 September 2025
Wide selection for best prices
Wide selection for best prices, easy delivery to my country
25 September 2025
Great experience
Great experience, fast shipping, super affordable price and top perfume
26 September 2025
Do dnes mi objednavka neprisla
Do dnes mi objednavka neprisla, udajne je porad na depu… zadny infomail, alza je v tomhle hodne daleko, vy na zacatku
25 September 2025
Reply from parfumdreams
Omlouváme se, že vaše objednávka ještě dnes nebyla doručena a podle sledování zásilky se stále nachází v depu. Vaši frustraci velmi dobře chápeme – zejména proto, že jste neobdrželi žádné další informace emailem. Omlouváme se za způsobené potíže.Abychom mohli incident co nejdříve prozkoumat a najít pro vás řešení, obraťte se prosím přímo na náš zákaznický servis s vaší objednávkovou číslem. Náš tým okamžitě zkontroluje stav vaší zásilky a informuje vás o dalších krocích.Děkujeme, že jste nás upozornili na tuto situaci – bereme vaši zpětnou vazbu velmi vážně a pracujeme na tom, aby byly informační procesy pro naše zákazníky transparentnější a spolehlivější.S pozdravem Parfumdreams
The delivery speed is excellent but I…
The delivery speed is excellent but I just don't understand why there isn't any foil so that it doesn't get damaged. Almost all of my perfumes were damaged, dented and one was even broken but otherwise everything was fine
23 September 2025
Reply from parfumdreams
Thank you very much for your feedback. We are very pleased that you are satisfied with the delivery speed. We regret even more that your perfumes were not adequately protected and arrived damaged or even broken. Please accept our apologies for the inconvenience caused – a delivery should certainly not reach you in this condition.In order for us to investigate the incident and find a solution for you, please contact our customer service directly with your order number and, if possible, photos of the damage. Our team will take care of it as soon as possible.Thank you for bringing this situation to our attention – we take your feedback very seriously and will pass it on to the relevant department to improve our packaging processes and better protect sensitive products in the future.Best regards Parfumdreams
Reply from parfumdreams
We are very sorry to hear that your order was not delivered. Please excuse the inconvenience caused. In order for us to quickly investigate the incident and find a solution for you, please contact our customer service directly with your order number. Our team will take care of it promptly and keep you informed about the current status. Thank you for bringing this to our attention – we take your feedback very seriously. Best regards Parfumdreams
improve delivery
This was my 3rd order and for the 3rd time the package was not delivered to me. The problem is, that the courier company does not get my contact information, so the courier cannot contact me directly when delivering.... that causes many problems to me and also to the courier company.
Fortunately I have also find the package, but always it was a bit detective story...
18 September 2025
Reply from parfumdreams
Thank you very much for sharing your experience with us. We are glad that you ultimately received your package – at the same time, we are very sorry to hear that there have been multiple issues with the delivery. We understand that this is very frustrating, especially when your contact information is not passed on to the courier, leading to unnecessary problems.Please accept our apologies for the repeated inconveniences. We will forward your feedback directly to the relevant departments to ensure that the provision of relevant contact information to the shipping company is done correctly in the future.If any further issues arise, please contact our customer service directly with your order number – our team will take care of it as soon as possible.Thank you for bringing this situation to our attention – we take your feedback very seriously to improve our service.Best regards Parfumdreams
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