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parfumdreams Reviews 

1,000
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, most reviewers had an average experience overall. Many customers appreciate the competitive pricing, consistently finding products offered at good value. A significant number of people also report quick delivery times, with orders often arriving promptly. Reviewers frequently find original, high-quality products, including some unique items not readily available elsewhere. However, some customers also noted issues with packaging, reporting items arriving damaged or inadequately secured, sometimes leading to product leakage. Additionally, a few reviewers faced problems with delayed or undelivered orders, and a lack of clear communication regarding delivery status or tracking information.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast delivery, quick shipping, and... See more

Product

Consumers find product experiences to be ambiguous, with many praising the high quality, good prices, and... See more

Price

Customers had positive experiences with price, consistently finding them to be very good, reasonable, and... See more

Order

Customers consistently note ambiguous experiences with order delivery, with some receiving their orders... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers praising the high quality of products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Oroginal products for nice price. I would prefer better packing especially for parfums. It can be easy damaged I think. I recieved different free samples than choosed :-)

Company replied

Rated 4 out of 5 stars

The only issue I have is that I don’t receive any msg or email when the order will be delivered. Otherwise all good, thank you

Rated 4 out of 5 stars

Offer ok, but products are without plastic cover, so how I can know that they are real originals

Rated 4 out of 5 stars

Great prices, but the packaging was terrible. Fortunately, the items weren’t damaged, but one of the free samples leaked.


Company details

  1. Cosmetics and Perfumes Supplier
  2. Beauty product supplier
  3. Beauty supply store
  4. Perfume store

Written by the company

Vítejte u parfumdreams – WHERE BEAUTY COMES TRUE. U nás se všechno točí kolem vás – vašeho vzhledu, vašeho stylu a vašich okamžiků péče o sebe. Od roku 2004 spojuje náš internetový obchod milovníky krásy v 15 zemích a přináší inspiraci, trendy a oblíbené produkty přímo k vám domů. Od roku 2018 jsme navíc hrdou součástí rodiny DOUGLAS. Naše mise je jasná: přinášíme krásu do vašeho každodenního života. Protože cítit se krásně a dobře by nemělo být luxusem ani výsadou – mělo by to být každodenní chvílí péče o sebe, kterou si můžete dopřát bez kompromisů. A protože krása je stejně jedinečná jako lidé sami, oslavujeme tuto rozmanitost každý den. Ať už je pro vás krása přirozený nebo výrazný make-up, pečující rituál pro vaši pleť a vlasy, nebo vůně, která podtrhuje vaši osobnost – jakkoli si krásu definujete, jsme tu pro vás s vášní a odborností. Hledáte inspiraci pro svou selfcare rutinu, chcete objevovat nové trendy nebo doplnit své každodenní nezbytnosti z oblasti make-upu, parfémů a péče – a přitom vždy získat tu nejlepší cenu? Pak jste u parfumdreams na správném místě! V našem obchodě na vás čeká více než 600 kosmetických značek jako Prada, Montale, Lancôme, Armani, Kérastase, Shiseido a Yves Saint Laurent – s velkým výběrem produktů od oblíbené klasiky přes nejnovější trendy až po exkluzivní niche vůně. U nás najdete vše, co potřebujete pro svůj vzhled i osobní pocit pohody – za férové ceny a se službami, na které se můžete spolehnout. Přejeme vám hodně radosti při objevování a nakupování!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

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3.7

All reviews

(1,000)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

quite good provider

Like :
+good price level
+assistance - help line
dislike:
+long delivery time
+relatively poor communication in case of problems -
cancellation of delivery due to incorrect handover to
the carrier - not communicated clearly and
comprehensibly

4 December 2024
Rated 1 out of 5 stars

I have not been refunded for two…

I have not been refunded for two undelivered parcels for two weeks. In the meantime, I decided to give them one more chance, but the third parcel has not arrived yet. I placed the order more than a week ago. The website shows incorrect delivery times, making them unreliable. I paid for premium membership expecting faster service, but nothing has improved. Now I am still waiting for the third parcel.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

The package was completely opened when…

The package was completely opened when delivering to me.
The lipstick was counterfeit. The label was misplaced. And the logo was badly printed. I have photos to show.
Send emails to complain to this company but no replied back. Bad experience from this company.

22 November 2024
Rated 1 out of 5 stars

I bought premium membership for 250 CZK…

I bought premium membership for 250 CZK last week 11 November
Which promised priority despatch and delivery, however haven’t received orders neither earlier nor in standard time, they are late , still don’t have any news up until now, one week later …..

18 November 2024
Rated 3 out of 5 stars

Delivery and ordering fine

Delivery and ordering fine, in any case, I once took fragrances cash on delivery and what awaited me afterwards was hell, a badly issued invoice from their side did not match the cash on delivery with the carrier, so I was threatened by a lawyer despite the documents I provided and the subsequent lack of communication. It would like to work on communication. Overall 3/5

7 November 2024

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