I enjoy shopping here. There are products and brands that seem being sold exclusively there and hardly available on any others. Genuine perfumes in, most often, unbeatable prices. High quality cosmeti... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When the parcel arrived, the box was completely wet and damaged. One of the items (a face toner) had leaked entirely and arrived empty, and the rest of the products were literally floating in t... See more
Company replied
Trusted brands at great prices. My favourite perfume was half the price I would have paid at Boots or local pharmacies. My package was delayed on this occasion due to a misrouting but this was broug... See more
Company replied
When ordering, I chose a tester from those offered, but they didn't put it in the box. Other online stores usually give discounts or samples, since the order was over 100 euros.
Company details
Written by the company
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.ie
3.7
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality choice and service
5 November 2025
Unprompted review
Perfect experience
Came really fast, great price, 0 damage, legit product. All I could ask for.
4 November 2025
Straight forward transaction
Straight forward transaction. Great price . Genuine products. Trackable delivery. Clear communication
23 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Did not receive item
Nearly 2 weeks and still have not received my package. Dublin, Ireland
12 October 2025
Reply from parfumdreams
We’re very sorry to hear that you haven’t received your package after nearly two weeks. We completely understand your frustration and sincerely apologize for the delay.
Please contact our customer service team via the contact form on our website and include your order number and, if available, the tracking number, so we can check the status of your delivery with the carrier and assist you as quickly as possible.
Thank you for your patience and understanding.
Kind regards, parfumdreams
Stay away from Parfumdreams
They cancelled my order without my instructions when I just enquired about the delay in shipping. I then ordered from a different company and sent Parfumdreams an email asking why they cancelled my order. Three days later I get another email saying they reordered my order. I asked them to cancel it this time only to get a reply saying now suddenly they cant cancel an order.
They can cancel an order without my instruction to do so but when asked to cancel they suddenly can't.
Absolutely shocking service.
Have used them since 2022 and the last 18 months a definite decline in their service.
I would not recommend them and will never use them again.
Stay away!!!
20 October 2025
Reply from parfumdreams
We’re truly sorry to hear about the confusion and frustration surrounding your recent order. We completely understand how disappointing this experience must have been, especially after being a loyal customer for such a long time.
Please accept our sincere apologies for the miscommunication regarding the cancellation and reorder of your purchase. This certainly does not reflect the level of service we aim to provide.
To review your case in detail, please contact our customer service team via the contact form on our website and include your order number and a brief description of what happened. We’ll investigate the situation thoroughly and do our best to resolve it for you.
Thank you for your patience and for bringing this to our attention — your feedback helps us improve our processes and service quality.
Kind regards,parfumdreams
Good selection of perfumes and after…
Good selection of perfumes and after shave and a good company to do business with
20 October 2025
Unprompted review
Very good value for money
Would highly recommend Parfum Dreams. I've an account and have ordered a few times. If I am ever running low on my fave perfumes or it is coming up to Christmas time I always check Parfum Dreams if looking for perfumes. I recently bought two YSL Perfumes and had done comparisons with 3 other retailers before I purchased and they were the better value for the same items by far. I saved myself over €60-70 even with the promotions with other retailers.
2 October 2025
Where's my order #153800635?
Hi there! As requested that I should review the recent items that I purchased on Parfumdream's website. This is to let you know that I'm yet to receive my order, therefore, I can't review any items.
16 October 2025
Reply from parfumdreams
We are very sorry that you have not yet received your order. We completely understand that, as a result, you are unable to review the items.Please be assured that we take your concern very seriously. Contact our customer service with your order number so that we can check the current shipping status and ensure that your order reaches you soon.Thank you very much for your patience and understanding – we want you to receive your items promptly and be able to review them satisfactorily afterward.Kind regards Parfumdreams
Hair Products
Parfumdreams have an amazing range of products online. The prices are fantastic and there's always extra discounts.
30 September 2025
Unprompted review
Great service.
Great service.
Very competitive pricing. Premium is actually worthwhile in getting. Never had any issues and have used Parfum Dreams for some time now.
26 September 2025
Unprompted review
Great products at great prices but the…
Great products at great prices but the delivery is terrible 3-4 weeks to receive your order is insane, it would be quicker to order something from China!
8 October 2025
Reply from parfumdreams
We are very sorry that you are dissatisfied with the delivery time. We fully understand how frustrating it is to look forward to great products and then have to wait so long for them. Please be assured that we take your feedback very seriously. We are already working with our shipping provider to shorten delivery times and improve the shipping process. Thank you very much for your patience and understanding – we are glad that you are satisfied with our products and prices and hope that your next order reaches you more quickly. Best regards Parfumdreams
Shampoo leaked into box
Shampoo leaked into box during transit..have rang and left a message plus an e mail Sent, no reply to either . Very disappointed..
Have since had a response to e mail..refunded me on the shampoo that leaked.. many thanks
1 October 2025
Reply from parfumdreams
We are very sorry that your shampoo leaked during transport and that you did not receive any response to your calls or emails. We completely understand how frustrating and disappointing this is – this should of course not happen. Please rest assured that we take your concern very seriously. Please contact our customer service again with your order number and, if possible, a photo of the damaged item so that we can promptly review the incident and find a suitable solution for you. Thank you very much for your patience and understanding – we want you to be satisfied with your purchase from us. Sincerely Parfumdreams
Delivery takes to long
I ordered of this site thinking delivery would be 3- 5 days, but dispatch took 5 days and over a week later still waiting on delivery and tracking still showing An Post is still waiting for item!! I've had faster deliveries from China
25 September 2025
Reply from parfumdreams
We are very sorry that the delivery of your order has been so greatly delayed. We completely understand how frustrating and disappointing this is – especially when you were expecting a delivery time of just a few days. Please be assured that we take your concerns very seriously. Contact our customer service with your order number so that we can check the shipment status directly with the carrier and assist you quickly. Thank you for your patience and understanding – we are continuously working to improve delivery times so that your orders reach you faster in the future. Best regards Parfumdreams
Easy to Order Goods came on time and I…
Easy to Order Goods came on time and I know AHAVA Products
22 September 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.