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parfumdreams Reviews 

2,728
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the genuine products and high-quality cosmetics, noting a great selection of trusted brands. Many appreciate the unbeatable and competitive prices, often finding significant savings and excellent value. Some reviewers also highlight prompt delivery and a smooth ordering process with updates. However, some customers also noted significant delays in delivery, with many orders taking weeks to arrive or not being received at all. Additionally, a few other people also felt that promised free samples or testers were often missing from their packages.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many praising quick delivery, good value, and regular... See more

Product

Users describe positive interactions with product, consistently praising the high quality, great value, and... See more

Price

Clients share positive opinions on price, with many reviewers finding products at significantly lower costs... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers praising the secure site,... See more

Value for money

Customers had positive experiences with value for money, consistently finding trusted brands and top-quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoy shopping here. There are products and brands that seem being sold exclusively there and hardly available on any others. Genuine perfumes in, most often, unbeatable prices. High quality cosmeti... See more

Company replied

Rated 4 out of 5 stars

When the parcel arrived, the box was completely wet and damaged. One of the items (a face toner) had leaked entirely and arrived empty, and the rest of the products were literally floating in t... See more

Company replied

Rated 4 out of 5 stars

Trusted brands at great prices. My favourite perfume was half the price I would have paid at Boots or local pharmacies. My package was delayed on this occasion due to a misrouting but this was broug... See more

Company replied

Rated 4 out of 5 stars

When ordering, I chose a tester from those offered, but they didn't put it in the box. Other online stores usually give discounts or samples, since the order was over 100 euros.


Company details

  1. Cosmetics and Perfumes Supplier
  2. Beauty product supplier
  3. Beauty supply store
  4. Perfume store

Written by the company

Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!


Contact info

3.7

Average

TrustScore 3.5 out of 5

3k reviews

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1-star

Asks customers to review

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3.7

All reviews

(2,728)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Always happy with ordering from…

Always happy with ordering from Parfumdreams. There's a lot of choice and good pricing on their website. Postal packaging is way too big for small items, though. Things like brow pens come in a box big enough for a small pair of slippers. Bit of a waste, tbh.

15 September 2025
Rated 1 out of 5 stars

Ordered on 27th August

Ordered on 27th August, but till now still not received my order yet?! Emailed parfumdreams customer service about when will be my order arrive Ireland but not reply! Can someone get back to me about when will be my order arrive please? Really unpleasant experienced so far for my purchased on this website.

9 September 2025
parfumdreams logo

Reply from parfumdreams

Thank you very much for your feedback. We're truly sorry to hear that your order was delayed and that you initially didn’t receive a response from our customer service. That’s certainly not the experience we aim to provide.

We’re glad to hear that your issue has now been resolved. Your patience and understanding are greatly appreciated, and we’re continuously working to improve both our delivery times and communication.

If you have any further questions or concerns, please don’t hesitate to reach out to us via the contact form on our website.

Rated 5 out of 5 stars

Prompt, great value and stellar service

I've been buying from PD for years. Last year I had an issue where I had to return a scent because it was the éclat version of the scent and PD couldn't have been more efficient. I received my full refund as promised. I've just purchased a 100ml bottle, it arrived so quickly and is exactly what I wanted. I saved €40 on the Duty Free price too.
Love Parfum Dreams, would highly recommend.

25 August 2025
Rated 5 out of 5 stars

Its a steal

At fist i thought it would be some fake website selling stuff at a lesser price than Duty free, went on and did some research and read reviews and ordered the perfume (YSL Y EDP), it costed me 20-30 Euro less than the selling price at Duty free. They delivered the product within 5 days.

25 August 2025
Rated 5 out of 5 stars

Exceptional experience!…

I have been a customer of perfumdreams for several years. The selection of perfumes they stock is amazing and their prices exceptional!
I can recommend this company 100%
as I have never been disappointed with any good I have ordered over the years, and delivery is first class and so quick!….

26 August 2025
Rated 5 out of 5 stars

good experience

I have a good experience as a customer. The selection of products is good, prices not too bad. I wished though that more brands were available, i.e. those that used to be in their offer and now aren’t. But overall, i’m happy using the service and i keep coming back to the website and keep making regular purchases.

8 August 2025
Rated 2 out of 5 stars

My delivery is still not here

My delivery is still not here. I paid for it 7 days ago and there is still no sign of it. Paying extra for delivery is not a great option. Next time I will pay more in perfume shop . This whole delivery system is a joke!!!

14 August 2025
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Reply from parfumdreams

We are truly sorry to hear that your order has still not arrived after 7 days, despite paying extra for delivery. Please accept our sincere apologies for this delay and for the frustration it has caused – this is certainly not the service we want to provide.

To resolve this as quickly as possible, we kindly ask you to contact our customer service via the contact form with your order number so our team can investigate and assist you immediately.

Thank you for your patience and for sharing your feedback – it helps us work on improving our delivery process.

Rated 1 out of 5 stars

I haven’t received product yet so…

I haven’t received product yet so surprised to be asked for a review.

13 August 2025
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Reply from parfumdreams

We’re sorry to hear that you haven’t received your product yet, and we understand it must be surprising to be asked for a review before it arrives.

Please get in touch with our customer service team via the contact form on our website so we can check on your order and make sure it reaches you as soon as possible. Our sincere apologies for the inconvenience and thank you for your understanding.

Rated 1 out of 5 stars
parfumdreams logo

Reply from parfumdreams

We’re really sorry to hear that your delivery hasn’t arrived yet. We understand how disappointing this must be.

If you could reach out to our customer service team via the contact form on our website, we’ll be happy to look into this right away and do our best to get your order to you as soon as possible. Thank you for your patience and understanding.

Rated 1 out of 5 stars

Package not received

I've been ask to leave a review and I have not received my package as yet

8 August 2025
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Reply from parfumdreams

We’re sorry to hear that you haven’t received your package yet, especially after being asked to leave a review. We completely understand how frustrating this must be.

To help us look into the matter and resolve it as quickly as possible, please contact our customer service team via the contact form on our website.

Our sincere apologies for the inconvenience and thank you for your understanding.

Rated 4 out of 5 stars

When ordering

When ordering, I chose a tester from those offered, but they didn't put it in the box. Other online stores usually give discounts or samples, since the order was over 100 euros.

5 August 2025
Rated 1 out of 5 stars

I didn't get my order

I didn't get my order

4 August 2025
parfumdreams logo

Reply from parfumdreams

We’re sorry to hear that you haven’t received your order yet.
If your delivery still hasn’t arrived, please feel free to contact our customer service so we can look into it and find a solution as quickly as possible. Thank you for your feedback!

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