I enjoy shopping here. There are products and brands that seem being sold exclusively there and hardly available on any others. Genuine perfumes in, most often, unbeatable prices. High quality cosmeti... See more
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Review summary
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When the parcel arrived, the box was completely wet and damaged. One of the items (a face toner) had leaked entirely and arrived empty, and the rest of the products were literally floating in t... See more
Company replied
Trusted brands at great prices. My favourite perfume was half the price I would have paid at Boots or local pharmacies. My package was delayed on this occasion due to a misrouting but this was broug... See more
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When ordering, I chose a tester from those offered, but they didn't put it in the box. Other online stores usually give discounts or samples, since the order was over 100 euros.
Company details
Written by the company
Welcome to parfumdreams – WHERE BEAUTY COMES TRUE. Here, everything revolves around you – your look, your style, and your moments of self-care. Since 2004, our online shop has been connecting beauty lovers in 15 countries, bringing inspiration, trends, and beloved products straight to your door. And since 2018, we’ve been proud to be part of the DOUGLAS family. Our mission is simple: we bring beauty into your everyday life. Because feeling beautiful and comfortable in your own skin should never be a luxury or privilege – it should be a daily act of self-care you can enjoy without compromise. And since beauty is as individual as people themselves, we celebrate that diversity every single day. Whether it’s a natural or bold make-up look, a skincare or haircare routine you love, or a fragrance that perfectly reflects your personality – however you define beauty, we’re here to support you with passion and expertise. Looking for inspiration for your self-care routine, eager to discover the latest trends, or simply want to restock your everyday essentials in make-up, fragrance, skincare and more – all while getting the best price? Then parfumdreams is exactly where you need to be! In our shop, you’ll find more than 600 beauty brands including Prada, Montale, Lancôme, Armani, Kérastase, Shiseido, and Yves Saint Laurent – with a wide selection of products ranging from timeless classics and trending new releases to exclusive niche fragrances. You’ll find everything you need for your look and your personal feel-good ritual – at fair prices and with service you can rely on. We wish you lots of joy discovering and shopping with us!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.ie
3.7
Average
3k reviews
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Reply from parfumdreams
Good day,
thank you very much for your message. We are very sorry to hear that your shipment has not yet arrived. We completely understand your frustration regarding this.Please contact our customer service directly with your order number so that we can promptly investigate the incident and find a quick solution together.Thank you for your understanding.
Best regards, Your Parfumdreams Team
took too long to deliver
took too long to deliver. Ordered on August 17th. Delivered on August 29th. Way too long and outside what was promised.
Also, little or no communication until day before delivery.
29 July 2025
Reply from parfumdreams
Good day,
thank you very much for your message and your honest feedback. We are very sorry that your order from August 17 was only delivered on August 29 and that you received very little information in the meantime. This certainly does not meet our standards for service and communication.If you have any further questions, please contact our customer service directly with your order number so that we can investigate the incident and find a suitable solution together.Thank you for your openness – your feedback helps us to further improve our service.
Best regards, your Parfumdreams team
Great product and service
Wella products ae good I just wish delivery to Ireland is a little faster. Thank you
26 July 2025
Reply from parfumdreams
Thank you for your feedback – and we're very sorry to hear that your order hasn’t arrived yet.
We completely understand how frustrating long delivery times can be, especially when you're looking forward to receiving a trusted product like Wella. Deliveries to Ireland can occasionally take longer than expected due to carrier delays, but this is certainly not the experience we want our customers to have.
Please don’t hesitate to get in touch with us via the contact form on our website, and we’ll be happy to check the status of your shipment and assist you directly.
Thank you again for your patience – and we hope your order reaches you very soon!
Parfumdreams.ie has never let me down
Parfumdreams.ie has never let me down. I regularly shop on it. I am a Premium member, well worth it in my opinion. Always a great service. Customer service responds if you have an issue. Would recommend this company.
22 July 2025
Disgraceful service
It took over 12 days for them to dispatch the perfume, and over 10 days to get the parcel. Customer support was contacted, nobody ever came back to me. Disgraceful service
3 July 2025
Reply from parfumdreams
Thank you for taking the time to leave a review – and please accept our sincere apologies for the frustrating experience you've had.
We’re truly sorry that your order took so long to be dispatched and delivered. This is far from the level of service we strive to provide, and we completely understand your disappointment.
We’re especially concerned to hear that your message to customer support went unanswered – that should never happen. We’re currently reviewing our internal communication flow to ensure that every inquiry is responded to promptly and personally.
Please feel free to reach out again via the contact form on our website so we can follow up on your case directly and make things right.
We truly regret that we let you down, and thank you for your feedback – it helps us improve.
Legit business
This is a legit business, and the products are original. Fair prices, too.
The delivery was very, very slow. There is virtually no way to communicate with someone.
15 July 2025
Great product,delivered in time ,very…
Great product,delivered in time ,very good price!!
15 July 2025
Placed order 3rd July and still not…
Placed order 3rd July and still not received and I’m asked to leave a review??! Tracking useless won’t be ordering again 😔
13 July 2025
Reply from parfumdreams
We’re very sorry to hear that the delivery of your order has been delayed. If you have not yet received your shipment, please feel free to contact our customer service team so we can look into the matter and find a solution as quickly as possible. Thank you for your feedback.
Order perfume on 4/07 and now at 13/07…
Order perfume on 4/07 and now at 13/07 still in Vianen NL even not on a flight.
Never order there again, packets from Amazon or Temu are faster on flights and delivery.
First time order, last time.
13 July 2025
Reply from parfumdreams
Thank you for your feedback – and we’re truly sorry to hear about your disappointing first experience with us.
We completely understand your frustration regarding the delivery delay. Waiting over a week with no progress in tracking is not acceptable, and we sincerely apologize for the inconvenience caused.
Our shipping partners usually provide reliable service, but in some cases – especially around logistics hubs like Vianen – delays outside our direct control can unfortunately occur. That said, this shouldn’t have happened, and we’re currently working on improving transparency and speed in our shipping processes.
Please feel free to reach out to our support team via the contact form on our website so we can look into your shipment and assist you directly.
We’re very sorry that your first impression was a negative one – and while we understand your disappointment, we’d love the chance to make it right.
parfumdreams servicIRISH EYESe has disimproved in…
parfumdreams service has disimproved in all aspects , from packaging , and especially delivery . Previously they were a great company , but in the last year os so their stock /service is very poor .I am still waiting on a delivery .
13 July 2025
Reply from parfumdreams
Thank you very much for your honest feedback – and please accept our sincere apologies for the inconvenience you've experienced.
We’re truly sorry to hear that our service hasn’t met your expectations recently, especially since you’ve had positive experiences with us in the past. It’s certainly not the standard we aim for, and your comment is a clear reminder that we need to improve.
We take your concerns seriously and are currently reviewing our logistics and service processes to identify where we’ve fallen short.
If your delivery is still pending, we’d be grateful if you could reach out to us via the contact form on our website. Our customer support team will look into your case as a priority and do their best to resolve it as quickly as possible.
Thank you again for your feedback – and for giving us the opportunity to do better.
Product still hasn't arrived
Product still hasn't arrived. 2 weeks and still hasn't left the Netherlands.
11 July 2025
Reply from parfumdreams
Thank you for your feedback. We're very sorry to hear that your order has not yet arrived and appears to be delayed in transit. We understand how frustrating this must be, especially after waiting for two weeks.
Please rest assured that this is not the standard we strive for. We recommend reaching out to our customer service team directly so we can investigate the status of your shipment and assist you in finding a prompt solution.
We truly appreciate your patience and the opportunity to make this right.
Very long delivery time to Ireland.
10 July 2025
Reply from parfumdreams
Thank you for your feedback. We're sorry to hear that the delivery to Ireland took longer than expected. We understand how important timely shipping is and regret any inconvenience this delay may have caused.
Please know that we are continuously working with our logistics partners to improve delivery times, especially for international orders. Your feedback is valuable and helps us identify areas where we can do better.
If you have any further concerns or questions, our customer service team is always happy to assist you.
Never buy from the store again I…
Never buy from the store again I believe it’s not even in Ireland waiting days and days and days no sign of no email saying when it’s coming nothing Amazon would lose them and find them never buy again on this site
8 July 2025
Reply from parfumdreams
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must be to wait for a delivery without clear communication.
We’d love to look into this for you and provide a clear update. Could you please contact our customer service team with your order number? We’ll do our best to resolve the issue quickly and ensure you receive the support you need.
Thank you again for bringing this to our attention — your feedback helps us improve.
How could I leave a review and my order…
How could I leave a review and my order not received yet!!!!!!!!!
8 July 2025
Reply from parfumdreams
Thank you for your message. We’re very sorry to hear that you haven’t received your order yet — we completely understand your frustration.
If you could kindly provide your order number by contacting our customer service, we’ll investigate the status of your delivery immediately and keep you updated.
Your satisfaction is very important to us and we’re here to help resolve this as quickly as possible.
The Best The Best
8 July 2025
find the service slow
find the service slow. Have ordered from other companies and have already recieved orders.
Have had 3 requests for a review, despite not having received item yet. Weird. They should at least wait until item has been received.
Doubt I will use again
27 June 2025
Reply from parfumdreams
Thank you for your honest feedback — we’re truly sorry to hear that your order hasn’t arrived yet and that you’ve received review requests prematurely. Our review emails are automated and unfortunately don’t always align perfectly with delivery timelines — something we’re actively working to improve.
We’d love to look into your order and provide an update. If you could please contact our customer service team with your order number, we’ll do our best to resolve this quickly.
Thank you again for your feedback — it helps us improve both our service and communication.
Delivery service is TERRIBLE
Delivery service is TERRIBLE! My order has not moved location in days. It is due to arrive tomorrow however my post office has yet to receive it co couldn’t possibly deliver it tomorrow. Very very disappointing that the delivery is so shoddy
3 July 2025
Reply from parfumdreams
Thank you for your feedback — we’re very sorry to hear about the delay with your delivery and the frustration it’s caused.
We understand how disappointing it is when tracking shows no movement and the expected delivery date seems unrealistic. While we rely on our delivery partners to handle the final stages of shipping, we take full responsibility for your experience and want to help.
Please reach out to our customer service team with your order number and we’ll investigate the status of your parcel right away. Your satisfaction is important to us, and we’ll do everything we can to make this right.
Reply from parfumdreams
Thank you for reaching out. We’re very sorry to hear that you haven’t received your order — we understand how frustrating this delay must be.
We’d love to look into this for you right away. Could you please contact our customer service team with your order number? We’ll investigate the status of your delivery and provide you with an update as soon as possible.
Your satisfaction is important to us and we appreciate your patience while we work to resolve this.
I have not received the product I…
I have not received the product I ordered and you are already asking for a review. I cannot track the shipment. I am told that the product has not been scanned at the supplier's company. Because there may be another supplier. You need to clarify this issue and provide the correct supplier's details so that the shipment can be tracked. I do not know if I will receive the product.
2 July 2025
Reply from parfumdreams
Thank you for bringing this to our attention. We sincerely apologize for the confusion and the delay in receiving your order.
We understand how frustrating it is to be asked for a review before even receiving your product — especially when tracking information is unclear. This is certainly not the experience we want for our customers.
We take this seriously and will investigate immediately. To assist you further, please contact our customer service team with your order number.
Thank you for your patience and understanding — we’re committed to resolving this for you.
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