Parking Mate UK 

I had a disappointing experience with this service. I felt that the template letter I received was not useful for my situation and did not meet my expectations. In my opinion, it was not worth the time or money.

I sent three messages, and they stopped replying on the 7th of May. They only replied after I wrote a negative review (it was a reply to my review here). I felt the communication was inadequate for my needs during the whole process with poor customer service.

In their reply to my review, they accused me of lying about getting legal advice, even though I did and have proof from a proper solicitor. Additionally, when I left a negative review, they continued to send messages that I felt were intended to intimidate me.

Despite their assertions of successful court cases and proper legal defence, they are claiming some statements with no percentage of how many were successful – they might have only won one. My personal experience was negative. I could have paid the £40 ticket rather than paying for their service and the legal advice; eventually, I paid £100 for the fine. Overall, the service did not meet my expectations and was not worth the money for me.

Avoid unless you want to loose money. Paid for a defence to be submitted from a court. They ended up submitting it on the last day which did no go through as the courts mailbox had changed according to them (fair enough). I ended up receiving a CCJ now and its been nearly 4 months now and NO response to my messages and now I am left with a CCJ and these lot not responding or helping. Unless you want to loose your money, look elsewhere. P.s if they respond to this, what ever they write is a total lie.

Waste of money, missed key dates, I did most of the critical work myself. Lack of meaningful responses via the messaging service. They created a letter, but after that absolutely no further assistance. Had to continue to defend the case without their help. What was the point of paying then? Don't bother. Lots of free help out there instead of these scammers.

Reply
Simply not true. Absolutely no email notifications and I always check junk. And anyway we use your inbuilt messaging system and those messages are empty. And how is the £100 option self service?

Absolutely worth every penny of that fiver. Couldn't have done it without them. Easy to apply and it took less than a week before my charge was cancelled. Lovely bloody jubbly.

Waste of time

Really easy to use. Had low expectations, but all clearly explained and, even more of a surprise was that it was a complete success!

I'd missed the initial penalty letter so the fine would have been £100. What a saving!

Disappointed to see that they don't appeal for you (Gemini) they just created a letter, that you have to then appeal yourself.
So you're paying for a computer to create a letter, then you have to submit It and fill all the questions.

The message below feels rather off, as the email never came, then they asked you for you just to 'double check':

Hello ********,
We need your help in checking if your appeal has been submitted successfully via the appeal link - geminiparkingsolutions.zatappeal.com.
Please wait a couple of minutes for a confirmation that the appeal has been successfully submitted.
If you do not receive any confirmation, then these are the steps you need to take:
1. How to Submit Your Appeal ...."

Successfully appealed a PCN for £100, at a private carpark in my town. I'd parked after 7.00pm in an empty carpark, returning around 11.00pm, apparently 2hour limit even outside of business hours. It was awful weather so didn't see the signs or ANPR. Needed to take a photo to support the appeal. Though I don't think I could have written an appeal as tight as the letter provided by Parking Mate. I had to manually submit the appeal, though the instructions were clear and I am glad I took this on, as these private parking companies are voracious and there should be legislation to allow people to use these carparks outside of business hours without penalty (a 4 hour limit would be fairer)

I paid for the initial letter and my penalty charge was dropped. Thank you Parking Mate!

This has been a long and gruelling case since the 6th April 2022. Parking mate have supported and stuck by me all the way through. They not only provided support but the correct paper work and guidance needed for a 'County Court Claim Defence' to acheive a final ' Notice of Discontinuance' which arrived on 8th April 2024. They have asked for nothing in return, only £99, which is their initial fee. This is also being reimbursed to me by the complainant. They are an amazing Team.. Thank you so much 👍😊

No communication after payment.
The company provided an appeal letter in the first place and got rejected. I tried to get in touch with the company several times on the website, WhatsApp, and through emails but no reply. I paid £20 for receiving a call that didn't happen.
Just a waste of money and time.
DO NOT USE THEM.

Well Done Parking Mate, as other reviews say, best £5 spent!!
Easy to use, didn't expect to get a result but 5 days before dedline, received letter saying case cancelled 👏👏👏

I stumbled upon the Parking Mate UK website while looking for help/advise for a PCN that I felt was unfair. I had tried to deal with the company, who were relentless in their pursuit of my hard earned money. My appeals were rejected and I was threatened with court action.
I got in contact with Parking Mate who were professional, responsive and explained the processes to me. They helped me to build my case which ultimately resulted in the company dropping the case before even going to court.
It is very hard these days to trust people or companies you find online but I cannot recommend Parking Mate UK highly enough. I naively thought that common sense in my case would prevail, and the company would stop hounding me seeing that it was a ridiculous case to pursue. What helped in my case is people who know the law and were able to advise me on paperwork and wording to ensure these companies couldn't bully me into giving my money away. My only regret in this case was not knowing about Parking Mate UK sooner. Every step of the way was easy and communication was tremendous. Truly the unsung hero’s of all things parking disputes. Thank you from the bottom of my heart ❤️ I will be telling everyone about my experience - everyone should know about this amazing service.

Got in touch with this company as I had received a parking notice from a private company. I had already written an appeal but the company insisted that the charges still stand.
I paid £50 via The Good Customer company to Parking mate who said that they would write a witness statement to the court and send me a copy, they did nothing, and when I send messages to them via email, I am directed to their whatsapp page but get no response. Whilst they may have helped some people based on the reviews ( if the reviews are genuine), they did nothing for me and took my money

Parking Mate helped us win the case against a parking company.

This is bull sh..T don’t trust these reviews

Excellent service. My case was dismissed for lack of evidence from opponent side. The company did a great job and I am more then thankful for the help what the company provides. Thank you very much. I can 100 % recommend the services .

Thank you so much Parking Mate for helping me beat the thieving b******s. Your service and advice was spot on, the "Parking Ticket" was cancelled within 2 days. Best £4.99 I have ever spent.

Excellent, paid £4.99 and 'fine' cancelled next day. Would recommend to anyone. Communication also excellent.

Thank you. The appeal process worked. Communication was clear. Was given a ticket at Westgate car park. Used ParkingMate to appeal. Best £5 ever spent. Will definitely use again.