Parklet Reviews 1,476

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers had a great experience with this company. Customers are really happy with the service, often describing it as professional, efficient, and easy to use. Many people appreciate the helpful and friendly staff, noting their promptness and supportive approach. The user experience is consistently praised for being smooth, intuitive, and making the process of finding and paying for a spot quick and easy. However, some people were dissatisfied with certain aspects, particularly regarding pricing and the availability of parking spaces. Some reviewers felt the monthly commission was too high, and others reported issues with spaces being unavailable upon arrival, despite having paid for them. There were also mentions of difficulties ensuring cars were removed from rented spaces.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service as excellent, helpful,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team as helpful,... See more

Location

Customers consistently note ambiguous experiences with location. While some reviewers praise convenient... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process easy, quick... See more

Price

Consumers find price to be ambiguous. Some reviewers mention that the service is cheaper and offers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

1. All contacts with Parklet is via Naomi Standen. She is outstanding. Client-centric, timely response and clear instruction. 2. Monthly commission of 20% too high. Propose 20% first month and... See more

Company replied

Rated 4 out of 5 stars

It’s a well run company the person who is using my drive has a small car that only needs it at weekends so good for me. The only negative I have is the high charge when a person first starts which wou... See more

Rated 4 out of 5 stars

Some how there are small voids between lettings.Keep client informed on regular basis as to letting process.

Rated 4 out of 5 stars

Excellent service and a responsive, helpful customer service. I have been with them years and am more than satisfied. I would be happy to recommend them.


Company details

  1. Vehicles & Transportation

Information provided by various external sources

ParkLet was launched in 2004 to offer an alternative to traditional parking. Parking had, and continues to, become ever more expensive and more difficult to find. Congestion and traffic is on the increase, whilst the government actively discourages the provision of parking spaces to try and encourage people out of their cars and onto crumbling public transport. The founder members had noticed unused private parking spaces in areas where parking was in high demand. ParkLet was created to offer an effective marketplace and management service for the letting of these parking spaces and garages. Over the years the team has grown, and our systems evolved to enable us to become the UK’s leading agent for parking spaces and garages. We currently have in excess of 20,000 spaces advertised to let, across the whole of the UK. Our Landlords include residential clients with a single space, as well as most of the national car park companies and councils, and most things in between. Our aim moving forwards is to remain completely focused on contract parking and garages, and continue to invest in our systems and staff so that we can offer our customers an ever improving experience.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

Exorbitant fees!

A huge amount of money is taken for the first month’s booking! I got less than 50% of the payment. The admin fees are exorbitant and all fees are much higher than Just Park. Exploitative!

4 December 2024
Rated 1 out of 5 stars

I would give me -10

I would give me -10. They are rip off. I booked and it said awaiting approval. My time came and gone still, awaiting approval. Called them explaining this, they said they sent booking confirmation. It was so confusing and ended up buying another space from another provider. Wasted my money on these scammers.

24 November 2024
Unprompted review
Rated 5 out of 5 stars

Very easy to use

Very easy to use! Very low maintenance. Very responsive and organised customer service too. Love it! Will highly recommend.

22 November 2024
Rated 1 out of 5 stars

Rip offs

They are complete rip offs..charge £43 admin fee plus £12 commission on a £60 booking.
Totally avoid

18 November 2024
Unprompted review
Rated 2 out of 5 stars

This platform charges a lot of…

This platform charges a lot of commission. And anyways not getting much of parking requests here. I got this one request for 10 days on which such a high commission was charged 25 percent and vat on top of it. And I lost other parking requests for better price and longer duration because of the commitment here.

8 October 2024
Rated 5 out of 5 stars

It was in the right area very nice area…

It was in the right area very nice area car was and felt safe for 5 night would certainly use it again for the area west end Hyde park Paddington ect very convenient. Don't need to see anyone as long as you park in the bay your told on email to do no problem 5stars from me

6 October 2024
Rated 1 out of 5 stars

The tenant parked on my neighbours…

The tenant parked on my neighbours drive.
I had to pay my neighbour as well as buy them flowers. No apology.
I then get charged for renting my space.
The car remained under my neighbours front window blocking their window cleaner.
They couldn't use their own drive!
I wouldn't of minded so much but i provided a picture of my drive which is blocked paved. My neighbours is shingle.
I have a very unhappy neighbour, I am out of pocket.
I will not use this company again.

23 September 2024

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