1. All contacts with Parklet is via Naomi Standen. She is outstanding. Client-centric, timely response and clear instruction. 2. Monthly commission of 20% too high. Propose 20% first month and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s a well run company the person who is using my drive has a small car that only needs it at weekends so good for me. The only negative I have is the high charge when a person first starts which wou... See more
Some how there are small voids between lettings.Keep client informed on regular basis as to letting process.
Excellent service and a responsive, helpful customer service. I have been with them years and am more than satisfied. I would be happy to recommend them.
Company details
Information provided by various external sources
ParkLet was launched in 2004 to offer an alternative to traditional parking. Parking had, and continues to, become ever more expensive and more difficult to find. Congestion and traffic is on the increase, whilst the government actively discourages the provision of parking spaces to try and encourage people out of their cars and onto crumbling public transport. The founder members had noticed unused private parking spaces in areas where parking was in high demand. ParkLet was created to offer an effective marketplace and management service for the letting of these parking spaces and garages. Over the years the team has grown, and our systems evolved to enable us to become the UK’s leading agent for parking spaces and garages. We currently have in excess of 20,000 spaces advertised to let, across the whole of the UK. Our Landlords include residential clients with a single space, as well as most of the national car park companies and councils, and most things in between. Our aim moving forwards is to remain completely focused on contract parking and garages, and continue to invest in our systems and staff so that we can offer our customers an ever improving experience.
Contact info
Unit 3a, Dedham vale Business centre, CO76BL, Colchester, United Kingdom
- 03300563399
- info@parklet.co.uk
- parklet.co.uk
4.0
Great
1K reviews
Replied to 57% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I booked for the slot and when I…
I booked for the slot and when I arrived there I was told the place is nolonger used for parking. But am still struggling to get a refund
21 August 2024
good services and zero problems,
17 August 2024
Very good service and up dates and very…
Very good service and up dates and very clear information
14 August 2024
A good combination of online and human…
A good combination of online and human experience. Would recommend this app especially for those who are busy or managing car park from abroad.
2 August 2024
The comission is a bit high
14 August 2024
The idea is good
The idea is good , overall. But the customer service from the office team, which seems to be pretty much one or two people, is really bad. Kiara specially with her attitude.
1 July 2024
Unprompted review
Scammed and received two PCNs
I rented a rolling monthly parking space on parklet, this turned out to be a scam. I have received two PCNs, which I have to fight or pay.
The problem with Parklet is that the amount of due diligence that is performed on space owners is quite minimal, it seems only to be phone and email verification, which can easily be recreated.
When I reported my experience to the police, they told it was a civil matter, and they could do nothing.
However, customer support was quick to pick up the phone and all representatives were understanding and nice. I have not come to an agreeable solution from Parklet.
My advice would be to do proper verification on the space, it seems like anyone can review a space, without having stayed there.
15 August 2024
Unprompted review
Always let us know the number and make…
Always let us know the number and make of vehicle and when the payment is due
14 August 2024
Perfect Service And Highly Recommandable
I was looking for a secure parking place near London. Parklet helped me very well to get one. Thank you very much.
The booking, the contact to the landlord and the payment was extraordinary easy and worked very good. I will use parklet in future.
2 August 2024
Great service
Great service. Needed a parking spot in London for two periods of a few days for a hire car. Found a couple of suitable spots but didn't have the car details yet, so phoned Parklet, got to speak to an *actual person* and they advised how to proceed. Impressed with the ease of the service.
5 August 2024
Happy customer of Parklet.
Great service. They put up my description, a week later I could make changes and a month later my space was rented. All financials as expected, on time.
2 August 2024
Great Service, Helpful and Efficient
We have been letting our parking space via ParkLet for nearly a year and the experience has been positive throughout. Thank you to everyone in all departments for your constantly swift and efficient help, and to Naomi and Kiara for your availability and assistance in any query
26 July 2024
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