Partnerportal Zalando Reviews 2

Stay away from the partner Program if you are a small brand. I have been selling tin Zalando for more than 3 years now. They do not have a Customer Care escalation contact, they do not have a partner key account manager assigned. They make decisions based on their whims and if they made the wrong decision they do not take responsibility and you end up losing money and the item sold to the customer. They do not follow their own terms and conditions and their platform rules either. If you point out the rules and tell them that they have made a mistake they start bouncing you back and forth from one team to another and never resolve the problem. Again you lose money! They do not care about their partners.
Items damaged by customer if reported the decision is always in favour of the customer even if you provide all proof that the item sent to the customer was in perfect condition. It is strange because all the customer reviews on trust pilot say that customers never receive refund and the we as a partner never receive payment so is Zalando keeping all this money by telling the customer no refund and telling the partner non payment. Be aware! They are not a company that works honestly and respects their partners.

For all those who own a small brand and looking for selling on Zalando Marketplace be aware of this. I signed a contract in feb 22 and now, April 23 I still have to be integrated. They have an infinite list of requirements as they call "checklist" to complete which take time, effort and money. Once it's completed you have to pass to another step for which you need external IT and of course again money..especially if you choose someone of their favorite partners. Also in this case it takes time and a lot of delays due to different their technical issues, which in my case let me lost the Summer season, the Black Friday and Christmas..and the worse thing it's that you have only the ZFS dashboard to interact with them, with no possibility to claim or escalate everything it's closed in this ZFS ecosystem. When finally I was able to send my goods, I sent 1 box and 2 other boxes in 2 different moments, and different carriers but the declared they never received goods, when they signed as “delivered” and I have in my hands proof of delivery. As said there's no way to escalate, so after more then 1 years of waiting I've also lost around 8-9 k of goods. Stay far from Zalando ZFS if you are a small new brand, you will be treated in the worse thing possible.