Partsformachines Reviews 

485
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery service, with many items arriving quickly, often the next day, and appreciate being kept informed throughout the process. People are consistently impressed with the quality of the products, finding them well-packaged, as described, and fitting their needs perfectly at very competitive and reasonable prices. The company's customer service receives high praise for being helpful, proactive, and efficiently resolving any queries or issues with a positive approach. However, some customers also noted occasional issues with delivery communication, mentioning a lack of notification regarding dispatch or unexpected delays. These instances sometimes involved couriers not communicating effectively or delivering without prior arrangement, leading to goods being left unattended.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speed and... See more

Product

Users describe positive interactions with product, often highlighting great quality and fair prices, with... See more

Price

Reviewers highlight positive aspects of price, consistently finding them to be competitive and offering good... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and overall... See more

Customer service

Customers had positive experiences with customer service, often praising the quick, helpful, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a SIP QT compressor around lunchtime and it arrived the very next day. I had been looking for this model for several months, but prices elsewhere were consistently quite high. When I came ac... See more

Rated 5 out of 5 stars

Quick delivery time. Ordered Friday night, arrived in Northern Ireland on Tuesday morning. Most deliveries for a similar sized product take a week or more. Bandsaw came well packaged and on a p... See more

Rated 5 out of 5 stars

We approached PfM in connection with acquiring a pneumatic trolley jack along with a new compressor and some axle stands. They could not have been more helpful, providing a range of options bespoke t... See more

Rated 5 out of 5 stars

First try of 'First for Machines'. Price was good and delivery very fast (and free). Unfortunately there were faults with the welder (Sealey's fault, not FfM). Was a good test of their customer serv... See more


Company details

  1. Industrial equipment supplier
  2. Automotive Repair Equipment Wholesaler
  3. Car Battery Shop
  4. Construction Machinery and Equipment
  5. Tool shop
  6. Tractor repair shop

Written by the company

Your trusted site for construction, agriculture, and industrial machinery parts


Contact info

4.8

Excellent

TrustScore 5 out of 5

485 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(485)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt Service

Received next day, well packaged.

7 November 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for the kind review, Mark.
From
Team PartsForMachines

Rated 5 out of 5 stars

Item arrived on time ,and thanks for…

Item arrived on time ,and thanks for using a trustworthy courier

24 October 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

We really appreciate you taking the time to share your rating with us Emyr. We look forward to being of use to you again in the future!

From
Team PartsForMachines

Rated 5 out of 5 stars

Excellent service from Parts for…

Excellent service from Parts for Machines.
Order was processed very quickly, ordering process itself is very simple.
My item arrived by the expected date, well packaged and undamaged.
I will definitely use this company again and recommend them.

28 October 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you so much for the wonderful review Louise and for taking the time to share your feedback with PartsForMachines. Our priority is customer service and quality products, so we’re delighted that we met your expectations!

From
Team PartsForMachines

Rated 5 out of 5 stars

I bought a brand new battery for my car…

I bought a brand new battery for my car delivery was super fast 3 days. I couldn’t be happier with my purchase. Also the battery was a lot cheaper from here then well known places.

26 October 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for your review Q S! As a growing business, we are grateful for customers such as yourselves who share their experience of working with us. We look forward to welcoming you back to the site again.

From
Team PartsForMachines

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, arrived in Glasgow day after ordered. Wasn’t expecting this as last large two items I had delivered were a nightmare.

15 August 2023
Unprompted review
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Reply from Partsformachines

Thank you for your review E. Allen! As a growing business, we are grateful for customers such as yourselves who share their experience of working with us. We look forward to welcoming you back to the site again.

From
Team PartsForMachines

Rated 5 out of 5 stars

I ordered a battery for my van

I ordered a battery for my van. Arrived in 3 or 4 days, VERY well packed and wrapped. Great service, would use them again and recommend them

8 September 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you so much for the wonderful review L Mccormick and for taking the time to share your feedback with PartsForMachines. Our priority is customer service and quality products, so we’re delighted that we met your expectations!

From
Team PartsForMachines

Rated 5 out of 5 stars

Ordered mower on a Wednesday

Ordered mower on a Wednesday, it arrived next day by carrier. Great service, great product.

6 September 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for your review Harry! As a relatively new and growing business, we are grateful for customers such as yourselves who share their experience of working with us. We look forward to welcoming you back to the site again.

From
Team PartsForMachines

Rated 5 out of 5 stars

Good price and efficient delivery

Happy with the good price and efficient delivery. Definitely recommend.

5 September 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for the kind review Christina. We hope to see you again soon!
From
Team PartsForMachines

Rated 1 out of 5 stars

Unhappy with SIP-welder failure.

The SIP welder arrived on time but in a box that had been made very damp at sometime, even the staples were rusty, I believe it came direct from SIP. The courier commented on the packaging state at the time. When unpacked all items appeared okay. But after about ten minutes of welding the wire feed gauge stopped working. Parts for machines asked me to send it back to SIP for repair which I did. When the welder came back (totally unexpectedly) it was wrapped in plastic to stop the box falling apart I guess. A quick check showed that my welding guides were missing. But the next day I went to use it and found the earth cable was also missing. I let pfm know and four days later SIP sent a replacement cable. However on starting the machine the original perceived fault was still there. I’m hoping for a complete refund or a new machine. I was asked to submit a video of the weld gauges in use and this is where it all went wrong. The lowest power setting was now too hot for the welding I had done before. I could only blow holes. Eventually the tip got so hot it melted and the fuse blew.
I believe the fault is with SIP not pfm but I have to go through the provider to get things done.
SIP came back to me and told me because I had used a lower amp fuse in the plug I had invalidated the warranty and therefore it was my fault. Now I have a very expensive doorstop.

12 September 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Dear Chris, we sincerely regret that this has been a difficult experience. We are in constant touch with you throughout this issue and are committed to resolving this as best as we can. This complaint relates to a product warranty claim and as such we are relying on SIP for their support. SIP has been in constant discussions with you and at this moment we understand that they await confirmation of their terms in order to organise a pick up for warranty inspection and repair. Please drop us a note at order@partsformachines.com if you would like to discuss this further.

From
Team PartsForMachines

Rated 5 out of 5 stars

Easy to order at competitive price

Easy to order at competitive price and prompt delivery - excellent

1 September 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for the kind review Andy. We hope to see you again soon!
From
Team PartsForMachines

Rated 4 out of 5 stars

From order to delivery

From order to delivery, my wheeled strimmer purchase was troublefree' I was kept fully informed of delivery date, and the parcel arrived in great condition exactly when expected. Good price; great service; I hope to deal with these guys again

23 August 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

We really appreciate you taking the time to share your rating with us Mr Marco. We look forward to being of use to you again sometime in the future!

From
Team PartsForMachines

Rated 5 out of 5 stars

Resolved problem

Unfortunately we had a problem with a product. It was just one of those things and nobody's fault. After a couple of phone calls and associated emails. .ABHISHECK. made sure that it was resolved. I had a replacement machine in very short time when all I expected was a repair. He then made contact to check in with me to ensure all was OK. I would highly recommend this company and look forward to future business. All the best.
Dave chester
Chesters & sons ltd

1 August 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for your kind review Dave, and we are so sorry for the initial hassle relating to product collection. Replacing this machine was the right thing to and a small thank you for your patience in allowing us to resolve this for you. As a new and growing business, we are grateful for customers such as yourselves who share their experience of working with us. We look forward to welcoming you back to the site again.

From
Team PartsForMachines

Rated 5 out of 5 stars

Had a query regarding delivery and…

Had a query regarding delivery and customer services were extremely prompt and very pleasant to deal with, would definitely do business with them again.

16 August 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

We really appreciate you taking the time to share your rating with us Sean. We look forward to being of use to you again sometime in the future!

From
Team PartsForMachines

Rated 5 out of 5 stars

very helpful and great service

very helpful and great service, many thanks for all the help

8 August 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for the kind review Dean. We hope to see you again soon!
From
Team PartsForMachines

Rated 5 out of 5 stars

Efficient service

Easy to order online, quick response to email, delivery within a few days.

4 July 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for the kind review Maggie.
From
Team PartsForMachines

Rated 5 out of 5 stars

Great communication right from the…

Great communication right from the start. Great product price. (Cheapest I could find for the exact same item). Delivery was as expected and within the time frame given. I would have no hesitation recommending Partsformachines to friends and family. All in all a very pleasant experience.

5 July 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you so much for the wonderful review M Brown and for taking the time to share your feedback with PartsForMachines. Our priority is customer service and quality products, so we’re delighted that we met your expectations!

From
Team PartsForMachines

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