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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, noting the efficiency and helpfulness of the staff from order to receipt. Many people praise the quick delivery times, often receiving their products within 24-36 hours, and appreciate the competitive pricing for quality products. Reviewers are particularly satisfied with the customer service, which is described as responsive, communicative, and proactive in resolving issues. However, some customers also noted occasional issues with delivery communication, mentioning a lack of notification regarding dispatch or unexpected delivery times. A few other people also felt that the chosen courier did not communicate effectively about delivery schedules, leading to some inconvenience.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, often highlighting great products at fair... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent communication, quick... See more

Price

Consumers consistently express satisfaction with the pricing, often finding products at the best or most... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery time. Ordered Friday night, arrived in Northern Ireland on Tuesday morning. Most deliveries for a similar sized product take a week or more. Bandsaw came well packaged and on a p... See more

Rated 5 out of 5 stars

Fantastic service from order to receipt, Good communication and quick to answer any questions All this on top of great prices. Don't look any further for your parts, they really cannot be beaten on p... See more

Rated 5 out of 5 stars

I ordered a SIP QT compressor around lunchtime and it arrived the very next day. I had been looking for this model for several months, but prices elsewhere were consistently quite high. When I came ac... See more

Rated 5 out of 5 stars

First try of 'First for Machines'. Price was good and delivery very fast (and free). Unfortunately there were faults with the welder (Sealey's fault, not FfM). Was a good test of their customer serv... See more


Company details

  1. Industrial equipment supplier
  2. Automotive Repair Equipment Wholesaler
  3. Car Battery Shop
  4. Construction Machinery and Equipment
  5. Tool shop
  6. Tractor repair shop

Written by the company

Your trusted site for construction, agriculture, and industrial machinery parts


Contact info

4.9

Excellent

TrustScore 5 out of 5

480 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price

Great price, gear and customer service when I needed to locate the courier. 100% and wouldn’t hesitate to recommend

14 December 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

We really appreciate you taking the time to share your rating with us Mrs J R. We look forward to being of use to you again sometime in the future!

From
Team PartsForMachines

Rated 5 out of 5 stars

Excellent price and customer service!

After a lot of searching on Google, I found the trolley jack I wanted at Partsformachines. Gorgeous 2001LEHV in green and the best price I could find. It was a Christmas present for my husband and arrived well packaged and very quickly! He’s already used it and he loves it, so much better than a previous lower quality jack. There was a further 5% discount available at the time for Sealey products, so the price was amazing! It was delivered via DHL less than 2 days later and there was excellent email communication and tracking info. Would highly recommend Partsformachines, I’ll definitely try them before any other company in the future!

15 December 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you so much for the wonderful review Mark and we are glad Santi came! Hope the present has been put to good use.. Green is a great color as well! thanks for taking the time to share your feedback with PartsForMachines. We look forward to seeing you again soon!

From
Team PartsForMachines

Rated 5 out of 5 stars

Excellent site to navigate

Excellent site to navigate, prices very competitive and delivery was very prompt. Will make future purchases in the future.

13 December 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for your review As Time Goes By Ltd! As a growing business, we are grateful for customers such as yourselves who share their experience of working with us. We look forward to welcoming you back to the site again.

From
Team PartsForMachines

Rated 5 out of 5 stars

Good exp

Good price, prompt delivery, responsive cs

12 December 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for the kind review, Luk. We hope to see you again soon!
From
Team PartsForMachines

Rated 5 out of 5 stars

First time customer

First time customer. I ordered a lightweight trolley jack for DIY use after another company let me down on multiple occasions. I found a product that was competitively priced and was despatched and arrived quickly. Only negative was that after receiving my order confirmation, I did not receive any further updates by text or email advising my parcel has been dispatched, or was due for delivery. I arrived home to find it sitting in my front porch.

22 November 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you so much for the wonderful review Steve and our apologies for the subpar communication in terms of tracking information. We have looked into this and it seems the Christmas rush has been one of the culprits. Still something for us to learn from.
Sincerely
From
Team PartsForMachines

Rated 1 out of 5 stars

Avoid this company if you need something urgently ,I bought a sip Submersible Water…

Hi I bought a sip Submersible Water Pumps from this company for an emergency job on 27th of January 2023.I received the pump. It worked only 5to 20 minutes, Then did not start again. I call them so many times but I could not speak to anybody.
I sent them a email explained what happened request for an exchange, but no luck at all.

this is the email I have sent them....}}}}} EMAIL
I bought a SIP pump. On the first day of receiving the pump I have used briefly about 5_20 minutes ,that was working okay.
We left it aside for about 3 days out of water and main power.
There was no electricity, power or water. during this time.
WE have received all part we ordered to use pump eg:hose,clips,spare parts.
I switched on pump but there was no luck ,no power.
It simply did not work at all.
Could you please let me know what action will you be taking?
Now lets go back to the story again...They said in email.it was going to take sometime but no time frame. I asked for a refund but declined, PUMP was picked up for an investigation. At the same time, I bought another one from another retailer but this time reputable one.
I asked for a refund but they send me another one after 7 WEEKS admitting pump was faulty.
Anyway 9 weeks of uncomfortable waiting finally I received my refund. If you need anything {like pump) Urgently avoid this company.
I could easily say experience was a nightmare.
I would avoid at all cost buying them again .
Pump was £224.39.
Good luck to everyone who want to deal with this company.
INVOICE NO: 0001979
INVOICE DATE: 21-01-2023
AMOUNT: £224.39
Thanks
Ali

21 January 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Dear Ali, Our apologies - The culprit in this instance was a mixup where we sent a replacement as opposed to a refund that you were initially looking for. It then took a while to get the product back and then initiate a refund. There are definite lessons learned on our side. We hope we can make amends at some point and that you give us a chance to support you again in the future.

Rated 5 out of 5 stars

Log splitter

From ordering to delivery the process was really quick. Had been looking for a log splitter for a while and came across this site as I knew what make I was looking for. Price was very reasonable and it does the job perfectly

25 November 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for your review, Andrea! As a growing business, we are grateful for customers such as yourselves who share their experience of working with us. We look forward to welcoming you back to the site again.

From
Team PartsForMachines

Rated 5 out of 5 stars

Great experience

Items I required in stock and arrived promptly with a good price.

22 November 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for the kind review, Tim. We hope to see you again soon!
From
Team PartsForMachines

Rated 5 out of 5 stars

Purchased a high value item very quick…

Purchased a high value item very quick delivery and packed well will use again all good

20 November 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you so much for the wonderful review Martin and for taking the time to share your feedback with PartsForMachines. Our priority is customer service and quality products, so we’re delighted that we met your expectations!

From
Team PartsForMachines

Rated 5 out of 5 stars

Good clear information

Good clear information, fast delivery, reasonable price, thank you

8 November 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for the kind review "Happy Customer"😊 . We hope to see you again soon!
From
Team PartsForMachines

Rated 5 out of 5 stars

Perfect..

Quick delivery of my toolbox no issues to report. Will use again.

15 November 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

We really appreciate you taking the time to share your rating with us Sam. We look forward to being of use to you again sometime in the future!

From
Team PartsForMachines

Rated 5 out of 5 stars

Good price, delivered on time

The price was good and the delivery service first class, delivered on time as promised

8 November 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

We really appreciate you taking the time to share your rating with us Royston. We look forward to being of use to you again sometime in the future!

From
Team PartsForMachines

Rated 5 out of 5 stars

Ordered battery that had proved tricky…

Ordered battery that had proved tricky to find elsewhere . Arrived very quickly .

8 November 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for the kind review, Ali. We hope to see you again soon!
From
Team PartsForMachines

Rated 5 out of 5 stars

Prompt Service

Received next day, well packaged.

7 November 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for the kind review, Mark.
From
Team PartsForMachines

Rated 5 out of 5 stars

Item arrived on time ,and thanks for…

Item arrived on time ,and thanks for using a trustworthy courier

24 October 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

We really appreciate you taking the time to share your rating with us Emyr. We look forward to being of use to you again in the future!

From
Team PartsForMachines

Rated 5 out of 5 stars

Excellent service from Parts for…

Excellent service from Parts for Machines.
Order was processed very quickly, ordering process itself is very simple.
My item arrived by the expected date, well packaged and undamaged.
I will definitely use this company again and recommend them.

28 October 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you so much for the wonderful review Louise and for taking the time to share your feedback with PartsForMachines. Our priority is customer service and quality products, so we’re delighted that we met your expectations!

From
Team PartsForMachines

Rated 5 out of 5 stars

I bought a brand new battery for my car…

I bought a brand new battery for my car delivery was super fast 3 days. I couldn’t be happier with my purchase. Also the battery was a lot cheaper from here then well known places.

26 October 2023
Unprompted review
Partsformachines logo

Reply from Partsformachines

Thank you for your review Q S! As a growing business, we are grateful for customers such as yourselves who share their experience of working with us. We look forward to welcoming you back to the site again.

From
Team PartsForMachines

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